IBM 9910-E36 Service Manual page 8

At IBM's discretion you will receive CRU service or you will deliver or mail, as IBM
specifies (prepaid, unless IBM specifies otherwise) the failing machine suitably
packaged to a location IBM designates. After IBM has repaired or exchanged the
machine, IBM will make it available for your collection or, for mail-in service, IBM
will return it to you at IBM's expense, unless IBM specifies otherwise. You are
responsible for the subsequent installation and verification of the machine.
CRU and Machine Exchange Service
At IBM's discretion you will receive CRU service or IBM will initiate shipment of
a replacement machine to your location. You are responsible for its installation
and verification of operation. You must pack the failed machine into the shipping
container that contained the replacement machine and return the failed machine to
IBM. Transportation charges, both ways, are paid by IBM. You may be charged for
the replacement machine if IBM does not receive the failed machine within 15 days
of your receipt of the replacement.
Non-IBM parts service
Under certain conditions, IBM provides services for selected non-IBM parts at no
additional charge for machines that are covered under warranty service upgrades or
maintenance services.
This service includes hardware problem determination (PD) on the non-IBM parts
(for example, adapter cards, PCMCIA cards, disk drives, memory) installed within
IBM machines and provides the labor to replace the failing parts at no additional
charge.
If IBM has a Technical Service Agreement with the manufacturer of the failing part,
or if the failing part is an accommodations part (a part with an IBM FRU label), IBM
may also source and replace the failing part at no additional charge. For all other
non-IBM parts, customers are responsible for sourcing the parts. Installation labor is
provided at no additional charge, if the machine is covered under a warranty service
upgrade or a maintenance service.
Warranty service upgrades
Usage plan machine
No
IBM hourly service rate classification
Two
When a type of service involves the exchange of a machine part, the replacement
may not be new, but will be in good working order.
Field-installable features
Yes
Model conversions
No
Machine installation
Customer setup. Customers are responsible for installation according to the
instructions IBM provides with the machine.
Graduated program license charges apply
No
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