Brother DCP-J315W Basic User's Manual page 51

Printing (continued)
Difficulty
White horizontal lines appear in text
or graphics.
The machine prints blank pages.
Characters and lines are stacked.
Printed text or images are skewed.
Smudged stain at the top centre of
the printed page.
Smudged stain at the right or left
corner of the printed page.
Printing appears dirty or ink seems
to run.
Stains appear on the reverse side
or at the bottom of the page.
The machine prints dense lines on
the page.
The printouts are wrinkled.
Cannot perform "Page Layout"
printing.
Print speed is too slow.
Colour Enhancement is not
working correctly.
Photo paper does not feed
correctly.
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Suggestions
Clean the print head. (See Cleaning the print head on page 34.)
Make sure you are using Brother Original Innobella™ ink.
Try using the correct types of paper. (See Acceptable paper and other print media
on page 15.)
Clean the print head. (See Cleaning the print head on page 34.)
Check the printing alignment. (See Checking the print alignment on page 36.)
Make sure the paper is loaded correctly in the paper tray and the paper side
guides are adjusted correctly. (See Loading paper and other print media
on page 8.)
Make sure the Jam Clear Cover is closed correctly.
Make sure the paper is not too thick or curled. (See Acceptable paper and other
print media on page 15.)
Make sure the paper is not curled when you print on the back side of the paper
with the Print Odd Pages and Print Even Pages settings.
Make sure you are using the recommended types of paper. (See Acceptable
paper and other print media on page 15.) Don't handle the paper until the ink is
dry.
If you are using photo paper, make sure that you have set the correct paper type.
If you are printing a photo from your PC, set the Media Type in the Basic tab of
the printer driver.
Make sure you are using Brother Original Innobella™ ink.
Make sure the printer platen is not dirty with ink. (See Cleaning the machine's
printer platen in appendix A in the Advanced User's Guide.)
Make sure you are using the paper support flap. (See Loading paper and other
print media on page 8.)
Check Reverse Order in the Basic tab of the printer driver.
In the printer driver Advanced tab, click Colour Settings, and uncheck
Bi-Directional Printing.
Make sure you are using Brother Original Innobella™ ink.
Check that the paper size setting in the application and in the printer driver are the
same.
Try changing the printer driver setting. The highest resolution needs longer data
processing, sending and printing time. Try the other quality settings in the printer
driver Advanced tab. Also, click the Colour Settings, and make sure you
uncheck Colour Enhancement.
Turn the borderless feature off. Borderless printing is slower than normal printing.
®
(See Printing for Windows
User's Guide.)
If the image data is not full colour in your application (such as 256 colour), Colour
Enhancement will not work. Use at least 24 bit colour data with the Colour
Enhancement feature.
When you print on Brother Photo paper, load one extra sheet of the same photo
paper in the paper tray. An extra sheet has been included in the paper package
for this purpose.
Clean the paper pick-up rollers. (See Cleaning the paper pick-up rollers
on page 34.)
or Printing and Faxing for Macintosh in the Software
Troubleshooting
B
43