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Lenovo ThinkPad X1 Carbon User Manual

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ThinkPad X1 Carbon User Guide
Machine Types: 20BS and 20BT

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Table of Contents

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  • Page 1 ThinkPad X1 Carbon User Guide Machine Types: 20BS and 20BT...
  • Page 2 • Regulatory Notice • “Important safety information” on page vi • Appendix E “Notices” on page 147 The latest Safety and Warranty Guide and the Regulatory Notice are available on the Lenovo Support Web site at: http://www.lenovo.com/UserManuals Third Edition (December 2015) ©...
  • Page 3: Table Of Contents

    Travel tips ....Accessing Lenovo programs ..Travel accessories ...
  • Page 4 Lenovo Support Web site..Memory module problems ..Calling Lenovo ... . . Networking problems ..
  • Page 5 Ukraine RoHS ....Lenovo product service information for India RoHS ....
  • Page 6 ThinkPad X1 Carbon User Guide...
  • Page 7: Read This First

    © Copyright Lenovo 2014, 2015...
  • Page 8: Important Safety Information

    In addition, computer products contain a coin-sized internal battery that provides power to the system clock even when the computer is unplugged, so the battery safety information applies to all computer products. ThinkPad X1 Carbon User Guide...
  • Page 9: Conditions That Require Immediate Action

    Note: If you notice these conditions with a product (such as an extension cord) that is not manufactured for or by Lenovo, stop using that product until you can contact the product manufacturer for further instructions, or until you get a suitable replacement.
  • Page 10: Power Cords And Power Adapters

    To prevent possible overheating, do not cover the power adapter with clothing or other objects when the power adapter is plugged into an electrical outlet. viii ThinkPad X1 Carbon User Guide...
  • Page 11: Extension Cords And Related Devices

    Hazardous voltage, current, and energy levels are present inside any component that has this label attached. There are no serviceable parts inside these components. If you suspect a problem with one of these parts, contact a service technician. © Copyright Lenovo 2014, 2015...
  • Page 12: External Devices

    Batteries supplied by Lenovo for use with your product have been tested for compatibility and should only be replaced with approved parts. A battery other than the one specified by Lenovo, or a disassembled or modified battery is not covered by the warranty.
  • Page 13: Notice For Non-rechargeable Coin-cell Battery

    Do not attempt to replace the non-rechargeable coin-cell battery. Replacement of the battery must be done by a Lenovo-authorized repair facility or technician. The Lenovo-authorized repair facilities or technicians recycle Lenovo batteries according to local laws and regulations. The following statement applies to users in the state of California, U.S.A.
  • Page 14: Electrical Current Safety Information

    The power cord may be reconnected to the wall outlet or receptacle only after all other electrical cables have been connected to the computer. DANGER During electrical storms, do not perform any replacement and do not connect or disconnect the telephone cable from the telephone outlet on the wall. ThinkPad X1 Carbon User Guide...
  • Page 15: Liquid Crystal Display Notice

    50332-2 can be dangerous due to excessive sound pressure levels. If your Lenovo computer came with headphones or earphones in the package, as a set, the combination of the headphones or earphones and the computer already complies with the specifications of EN 50332-1.
  • Page 16 Choking hazard notice CHOKING HAZARD – Product contains small parts. Keep away from children under three years. ThinkPad X1 Carbon User Guide...
  • Page 17: Chapter 1. Product Overview

    “Specifications” on page 13 • “Operating environment” on page 14 • “Lenovo programs” on page 14 Locating computer controls, connectors, and indicators This section introduces the computer hardware features to give you the basic information you will need to start using the computer.
  • Page 18 TrackPoint pointing stick Trackpad The keyboard contains the Lenovo unique ThinkPad pointing devices. Pointing, selecting, and dragging are all part of a single process that you can perform without moving your fingers from a typing position. For more information, see “TrackPoint pointing device” on page 28.
  • Page 19: Right-side View

    Right-side view Figure 2. Right-side view USB 3.0 connector Ethernet extension connector Fan louvers Security-lock slot USB 3.0 connector The Universal Serial Bus (USB) 3.0 connector is used for connecting USB-compatible devices, such as a USB printer or a digital camera. Attention: When you attach a USB cable to the USB 3.0 connector, ensure that the USB mark is facing upward.
  • Page 20 Note: You are responsible for evaluating, selecting, and implementing the locking device and security feature. Lenovo makes no comments, judgments, or warranties about the function, quality, or performance of the locking device and security feature.
  • Page 21: Left-side View

    To use the Lenovo OneLink connector, you need to remove the connector cover from the Lenovo OneLink connector first. Ensure that you keep the connector cover. Reattach it to the Lenovo OneLink connector when you are not using the Lenovo OneLink connector.
  • Page 22 7: Start the Power Manager program, click the Global Power Settings tab, and then follow the instructions on the screen. • For Windows 8.1 and Windows 10: Start the Lenovo Settings program, click POWER, and then follow the instructions on the screen.
  • Page 23: Bottom View

    Bottom view Figure 4. Bottom view Fan louvers Speakers Emergency-reset hole Fan louvers The fan louvers and internal fan enable air to circulate in the computer and to ensure proper cooling, especially the cooling of the microprocessor. Note: To ensure proper airflow, do not place any obstacles in front of the fan louvers. Speakers Your computer is equipped with a pair of stereo speakers.
  • Page 24: Rear View

    Note: Ensure that you use a micro SIM card. Do no use a standard-sized SIM card. The standard-sized SIM card is not compatible. To install or replace the micro SIM card, see “Installing or replacing the micro SIM card” on page 120. ThinkPad X1 Carbon User Guide...
  • Page 25: Status Indicators

    Status indicators The status indicators show the current status of your computer. Note: Your computer might have slight variations from the following illustrations. Speaker mute indicator When the speaker mute indicator is on, the speakers are muted. Microphone mute indicator When the microphone mute indicator is on, the microphones are muted.
  • Page 26: Locating Important Product Information

    Machine type and model information The machine type and model label identifies your computer. When you contact Lenovo for help, the machine type and model information helps support technicians to identify your computer and provide faster service. The following figure shows the location of the machine type and model of your computer.
  • Page 27 Lenovo. Note: Do not remove or replace a preinstalled wireless module by yourself. For module replacement, you must contact Lenovo service first. Lenovo is not responsible for any damage caused by unauthorized replacement. • For a user-replaceable wireless-WAN module, this label directs you to consult this user guide for the actual FCC ID and IC certification number.
  • Page 28: Labels For The Windows Operating Systems

    ID. The Product ID is important in case you need to reinstall the Windows 7 operating system from a source other than a Lenovo product recovery disc set. Windows 8.1 and Windows 10 Genuine Microsoft label: Depending on your geographic location, the date when your computer was manufactured, and the version of Windows 8.1 or Windows 10...
  • Page 29: Specifications

    Keyboard • 6-row backlit keyboard • ThinkPad pointing device Interface • Audio connector • Lenovo OneLink connector • External monitor connectors (HDMI and Mini DisplayPort connectors) • Always On USB 3.0 connector • USB 3.0 connector • Ethernet extension connector GPS and wireless features •...
  • Page 30: Operating Environment

    • Do not eat or smoke over your keyboard. Particles that fall into your keyboard can cause damage. Lenovo programs Your computer comes with Lenovo programs to help you work easily and securely. Note: The available programs are subject to change without notice.
  • Page 31: Accessing Lenovo Programs

    3. If you still do not find the program on the Apps screen, search for the program in the search box. Some Lenovo programs are ready to be installed. You cannot find these programs through the above methods unless you have installed them first. To install these Lenovo programs, go to Lenovo PC Experience ➙...
  • Page 32 Lenovo PC Experience The Lenovo PC Experience program helps you work more easily and securely by providing easy access to various programs, such as Active Protection System (Windows 7, Windows 8.1, and and Lenovo Solution Center.
  • Page 33 ® Rescue and Recovery The Rescue and Recovery program is a one-button recovery and restore solution. It includes a set of self-recovery tools to help you diagnose computer (Windows 7) problems, get help, and recover from system crashes, even if you cannot start the Windows operating system.
  • Page 34 ThinkPad X1 Carbon User Guide...
  • Page 35: Chapter 2. Using Your Computer

    “Using the camera” on page 42 Registering your computer When you register your computer, information is entered into a database, which enables Lenovo to contact you if there is a recall or other severe problem. In addition, some locations offer extended privileges and services to registered users.
  • Page 36 Can I change the Windows 8.1 startup behavior to open either the desktop or the Start screen? • On the Windows 8.1 operating system, you can set the computer to open either the desktop or the Start screen by default. To set the default startup screen, do the following: ThinkPad X1 Carbon User Guide...
  • Page 37: Getting Help About The Windows Operating System

    1. On the desktop, move your pointer to the taskbar at the bottom of the screen and right-click on the taskbar. 2. Click Properties. The Taskbar and Navigation properties window is displayed. 3. On the Navigation tab, locate the Start screen section, and then do one of the following: –...
  • Page 38 Function: Zoom in. Touch: Put two or more fingers on an item and then rotate your fingers clockwise or counterclockwise. Mouse action: If the app supports rotation, click the rotation icon. Function: Rotate an item. ThinkPad X1 Carbon User Guide...
  • Page 39 The following table introduces touch gestures on the Windows 8.1 operating system. Touch gesture (touch models Description only) Touch: Swipe in from the right edge. Mouse action: Move the pointer to the bottom-right or top-right corner of your screen. Function: Display the charms that contain system commands, such as Start, Settings, Search, Share, and Devices.
  • Page 40 • Use a dry, soft, and lint-free cloth or a piece of absorbent cotton to remove fingerprints or dust from the multi-touch screen. Do not apply solvents to the cloth. • Gently wipe the screen using a top-down motion. Do not apply any pressure on the screen. ThinkPad X1 Carbon User Guide...
  • Page 41: Special Keys

    Special keys Your computer has several special keys to help you work easily and effectively. Function keys and key combinations The keyboard has several special keys, which consist of the Fn key and the function keys You can configure the Fn key and function keys in the Keyboard Properties window by doing the following: 1.
  • Page 42 • Fn+K: Has the same function as the ScrLK key on the conventional keyboard. • Fn+P: Has the same function as the Pause key on the conventional keyboard. • Fn+S: Has the same function as the SysRq key on the conventional keyboard. ThinkPad X1 Carbon User Guide...
  • Page 43: Windows Key

    Windows key For Windows 7 and Windows 10: Press the Windows key to open the Start menu. For Windows 8.1: Press the Windows key to switch between the current workspace and the Start screen. You also can use the Windows key together with another key to achieve other functions. For more information, refer to the help information system of the Windows operating system.
  • Page 44: Trackpoint Pointing Device

    Then you can scroll through the document, Web site, or apps. Trackpad The entire trackpad is sensitive to finger touch and movement. You can use the trackpad to perform all the pointing, clicking, and scrolling functions of a traditional mouse. ThinkPad X1 Carbon User Guide...
  • Page 45: Trackpad Touch Gestures

    The trackpad can be divided into two zones: Left-click zone (primary-click zone) Right-click zone (secondary-click zone) To use the trackpad, refer to the following instructions: • Point Slide one finger across the surface of the trackpad to move the pointer accordingly. •...
  • Page 46 Put three fingers on the trackpad Put three fingers on the trackpad and move them up to open the and move them down to show the task view to see all your open desktop. windows. ThinkPad X1 Carbon User Guide...
  • Page 47: Customizing The Thinkpad Pointing Device

    Customizing the ThinkPad pointing device You can customize the ThinkPad pointing device so you can use it more comfortably and efficiently. For example, you can choose to enable the TrackPoint pointing device, the trackpad, or both. You also can disable or enable the touch gestures. To customize the ThinkPad pointing device, do the following: 1.
  • Page 48: Checking The Battery Status

    To enable the battery alarm, do the following: 1. Start the Power Manager program. 2. Click the Global Power Settings tab. 3. For Low battery alarm or Critically low battery alarm, set the percentage of the power level and set the action. ThinkPad X1 Carbon User Guide...
  • Page 49: Charging The Battery

    Note: If your computer enters sleep or hibernation mode when the battery is low, but the alarm message has not yet been displayed, the message will be displayed when the computer resumes. To resume normal operation, when the message is displayed, click OK. Charging the battery When you check battery status and find that the percentage of power remaining is low or when the power alarm alerts you that the remaining power is low, you need to charge your battery.
  • Page 50: Handling The Battery

    Do not attempt to disassemble or modify the battery pack. Attempting to do so can cause an explosion, or liquid leakage from the battery pack. A battery pack other than the one specified by Lenovo, or a disassembled or modified battery pack is not covered by the warranty.
  • Page 51: Connecting To The Network

    The battery pack is a consumable supply. If your battery begins to discharge too quickly, replace the battery pack with a new one of the types recommended by Lenovo. For more information about replacing the battery pack, contact your Customer Support Center.
  • Page 52: Ethernet Connections

    To attach an Ethernet cable to your computer, you need an Ethernet extension adapter. The Ethernet extension adapter is available as an option and shipped with some computer models only. You can purchase an Ethernet extension adapter from Lenovo at: http://www.lenovo.com/essentials...
  • Page 53 • Bluetooth connection Using the wireless-LAN connection A wireless-LAN covers a relatively small geographic area, such as an office building or a house. Devices based on the 802.11 standards can connect to this type of network. Your computer comes with a built-in wireless network card and a configuration utility to help you establish wireless connections and monitor the connection status.
  • Page 54 Connections status icon, or the Access Connections wireless status icon in the Windows notification area. Access Connections gauge status: • No signal • Weak signal • Medium signal • Strong signal Access Connections icon status: • No location profile is active or none exists. ThinkPad X1 Carbon User Guide...
  • Page 55 • Current location profile is disconnected. • Current location profile is connected. Wireless status icon status: • Power to the WAN radio is off • No association • No signal • Weak signal • Medium signal • Strong signal Using the Bluetooth connection Bluetooth can connect devices a short distance from one another, and is commonly used for connecting peripheral devices to a computer, transferring data between hand-held devices and a personal computer, or remotely controlling and communicating with devices such as mobile phones.
  • Page 56: Using An External Display

    – Click the action center icon in the Windows notification area. Click Connect. Select the desired wireless display and follow the instructions on the screen. For more information, refer to the Windows help information system. ThinkPad X1 Carbon User Guide...
  • Page 57: Choosing A Display Mode

    Choosing a display mode You can display your desktop and apps on the computer display, the external display, or both. To choose how to display the video output, press the display-mode switching key and then select a display mode you prefer. There are four display modes: •...
  • Page 58: Using The Camera

    – Configure the camera settings directly from the program that is using the camera. For details, see the help information system of the program. – Click Lenovo Settings from the Start screen. Then click Camera. Follow the instructions on the screen to configure the camera settings as desired.
  • Page 59 – Click Lenovo Settings from the Start menu. Then click Camera. Follow the instructions on the screen to configure the camera settings as desired. Chapter 2 Using your computer...
  • Page 60 ThinkPad X1 Carbon User Guide...
  • Page 61: Chapter 3. Enhancing Your Computer

    Options include storage devices, network cards, docks, batteries, power adapters, printers, scanners, keyboards, mice, and more. You can shop at Lenovo 24 hours a day, 7 days a week directly over the World Wide Web. All you need is an Internet connection and a credit card.
  • Page 62 System-status indicator:The indicator on the illuminated ThinkPad logo functions the same as the ones on the computer. For details, see “Status indicators” on page 9. Power button: The power button on the dock functions the same as the one on the computer. ThinkPad X1 Carbon User Guide...
  • Page 63 HDMI connector: Used to connect a digital audio device or video monitor that is compatible with HDMI. Power connector: Used to connect the ac power adapter. Lenovo OneLink connector: Connect the Lenovo OneLink connector to the computer. Chapter 3 Enhancing your computer...
  • Page 64 2. Connect the DVI monitor to the DVI connector. Then connect the monitor to an electrical outlet. 3. Turn on the DVI monitor and then the computer. Lenovo OneLink connector: Connect the Lenovo OneLink connector to the computer. ThinkPad X1 Carbon User Guide...
  • Page 65: Chapter 4. You And Your Computer

    The following topics provide information about arranging your work area, setting up your computer equipment, and establishing healthy work habits. Lenovo is committed to providing the latest information and technology to our customers with disabilities. Refer to our accessibility information which outlines our efforts in this area. See “Accessibility information”...
  • Page 66: Comfort

    Many ThinkPad product solutions are available to help you modify and expand your computer to best suit your needs. You can find some of these options at http://www.lenovo.com/essentials. Explore your options for docking solutions and external products that provide the adjustability and features that you want.
  • Page 67 Keyboard shortcut Function Num Lock for five seconds Turn on or turn off Toggle Keys Left Alt+Left Shift+Num Lock Turn on or turn off Mouse Keys Left Alt+Left Shift+PrtScn (or PrtSc) Turn on or turn off High Contrast For more information, go to http://windows.microsoft.com/, and then type any of the following keywords for searching: keyboard shortcuts, key combinations, shortcut keys.
  • Page 68 – Change the size of the items on the desktop or a window. Note: This function might not work on some windows. If your mouse has a wheel, press and hold Ctrl, and then scroll the wheel to change the item size. ThinkPad X1 Carbon User Guide...
  • Page 69: Traveling With Your Computer

    1. Documentation in accessible formats Lenovo provides electronic documentation in accessible formats, such as properly tagged PDF files or HyperText Markup Language (HTML) files. Lenovo electronic documentation is developed to ensure that visually impaired users can read the documentation through a screen reader. Each image in the documentation also includes adequate alternative text so that visually impaired users can understand the image when they use a screen reader.
  • Page 70 • External storage device If you are traveling to another country, you might want to consider an ac power adapter for the country to which you are traveling. To purchase travel accessories, go to http://www.lenovo.com/accessories. ThinkPad X1 Carbon User Guide...
  • Page 71: Chapter 5. Security

    To set, change, or remove a power-on password, do the following: 1. Restart the computer. When the logo screen is displayed, press F1 to start the ThinkPad Setup program. 2. Select Security ➙ Password ➙ Power-on Password by using the directional keys. © Copyright Lenovo 2014, 2015...
  • Page 72: Supervisor Password

    Note: You might want to record your password and store it in a safe place. Otherwise, if you forget the password, you have to take your computer to a Lenovo reseller or a marketing representative to have the password canceled.
  • Page 73: Hard Disk Passwords

    ThinkPad Setup program, you will be prompted to type your supervisor password to proceed. If you forget your supervisor password, Lenovo cannot reset your password. You must take your computer to a Lenovo reseller or a Lenovo marketing representative to have the system board replaced. Proof of purchase is required, and a fee will be charged for parts and service.
  • Page 74 1. Type the current user hard disk password in the Enter Current Password field and press Enter. 2. Type the new password in the Enter New Password field and press Enter; then retype the password in the Confirm New Password field and press Enter. ThinkPad X1 Carbon User Guide...
  • Page 75: Solid-state Drive Security

    Lenovo cannot reset your passwords or recover data from the solid-state drive. You must take your computer to a Lenovo reseller or a marketing representative to have the solid-state drive replaced. Proof of purchase is required, and a fee will be charged for parts and service.
  • Page 76: Setting The Security Chip

    1. Turn off your computer. Wait for about five seconds, and then turn on your computer again. 2. When the logo screen is displayed, press F1 to start the ThinkPad Setup program. 3. Select Security ➙ Security Chip by using the directional keys. 4. Press Enter. The Security Chip submenu opens. ThinkPad X1 Carbon User Guide...
  • Page 77: Using The Fingerprint Reader

    • For Windows 7 and Windows 8.1 1. Start the Fingerprint Manager Pro program. For instructions on how to start the Fingerprint Manager Pro program, see “Lenovo programs” on page 14. 2. Enter the Windows password as required. 3. Click the icon for the finger that you want to enroll, and constantly swipe your corresponding finger across the fingerprint reader until the enrollment completes.
  • Page 78 1. Place the top joint of your finger on the sensor. 2. Apply light pressure and swipe your finger toward you across the reader in one smooth motion. Do not lift your finger when you are swiping it. ThinkPad X1 Carbon User Guide...
  • Page 79 If you forget your hard disk password, Lenovo cannot reset your password or recover data from the solid-state drive. You must take your computer to a Lenovo authorized servicer or a marketing representative to have the solid-state drive replaced. Proof of purchase is required, and a fee will be charged for parts and service.
  • Page 80: Notice On Deleting Data From Your Solid-state Drive

    • Move the data to the Recycle Bin, and then empty the Recycle Bin. • Delete the data. • Format your solid-state drive, using the software for initializing it. • Use the recovery program provided by Lenovo to bring the solid-state drive back to the factory default settings. ThinkPad X1 Carbon User Guide...
  • Page 81: Using Firewalls

    But it is recommended that you use the software (payware) or service (pay service) developed for that purpose. The process might take several hours. For disposing of data on the solid-state drive, Lenovo provides the Drive Erase Utility for Resetting the Cryptographic Key and Erasing the Solid State Drive tool.
  • Page 82 ThinkPad X1 Carbon User Guide...
  • Page 83: Chapter 6. Advanced Configuration

    11. Install the registry patches, for example, the Enabling Wake on LAN from Standby for ENERGY STAR patch. To download and install the registry patches, go to the Lenovo Support Web site at: http://www.lenovo.com/support © Copyright Lenovo 2014, 2015...
  • Page 84: Installing The Windows 8.1 Or Windows 10 Operating System

    8. After installing the device drivers, apply Windows Update to get the latest modules, for example the security patches. 9. Depending on your preference, install Lenovo programs. For information about Lenovo programs, see “Lenovo programs” on page 14. Note: After installing the operating system, do not change the initial UEFI/Legacy Boot setting in the ThinkPad Setup program.
  • Page 85: Installing Device Drivers

    USB 3.0 driver. To download the latest device drivers, do the following: 1. Go to http://www.lenovo.com/ThinkPadDrivers. 2. Select your product name to view all the device drivers for your computer. 3. Select the device drivers you that you need, and follow the instructions on the screen.
  • Page 86: Main Menu

    Ethernet • AC only controller receives a magic • AC and Battery packet (a special network message). If you select AC Only, Wake on LAN is enabled only when the ac power adapter is attached. ThinkPad X1 Carbon User Guide...
  • Page 87 Table 2. Config menu items (continued) Menu item Submenu item Value Comments If you select AC and Battery, Wake on LAN is enabled with any power sources. Notes: • The magic packet type Wake on LAN requires ac power. • The Wake on LAN function does not work when a hard disk password is set.
  • Page 88 Ctrl key. Ctrl key works as Fn key. F1–F12 as primary function • Disabled Enable the F1-F12 function or the special function • Enabled printed as an icon on each key as the primary function. Enabled: Executes the F1-F12 function. ThinkPad X1 Carbon User Guide...
  • Page 89 Table 2. Config menu items (continued) Menu item Submenu item Value Comments Disabled: Executes the special function. To temporarily switch the above two options, press Fn+Esc to enable FnLock. The FnLock indicator is on when FnLock is enabled. Fn Sticky key •...
  • Page 90 If you select Enabled, the system is powered on when the ac power adapter is attached. When the system is in hibernate state, the system resumes. If you select Disabled, the system is not powered on ThinkPad X1 Carbon User Guide...
  • Page 91 Table 2. Config menu items (continued) Menu item Submenu item Value Comments nor resumed when the ac power adapter is attached. Intel Rapid Start • Disabled To use this feature, a special Technology partition on the solid-state • Enabled drive is required. Enter after: •...
  • Page 92: Date And Time Menu

    The following table lists the Security menu items. Default values are in boldface. The menu items might change without notice. Depending on the model, the default value might vary. Attention: The default configurations are already optimized for you. Improper change of the configurations might cause unexpected results. ThinkPad X1 Carbon User Guide...
  • Page 93 Table 3. Security menu items Menu item Value Submenu item Comments Password Supervisor • Disabled See “Supervisor password” on page 56. Password • Enabled Lock UEFI BIOS • Disabled Enable or disable the function that protects Settings items in ThinkPad Setup from being changed •...
  • Page 94 (For Intel PTT) If you select Active, the security chip is functional. If you select Inactive, the security chip is visible, but it is not functional. If you ThinkPad X1 Carbon User Guide...
  • Page 95 Table 3. Security menu items (continued) Menu item Submenu item Value Comments select Disabled, the security chip is hidden and it is not functional. Note: This item is displayed when Security Chip Selection is set to Intel PTT. Security Reporting Enable or disable the following Security Options Reporting Options:...
  • Page 96 Computrace • Enabled is an optional monitoring service from Absolute • Permanently Software. Disabled Note: If you set the computrace module activation to Permanently Disabled, you will be unable to enable this setting again. ThinkPad X1 Carbon User Guide...
  • Page 97: Startup Menu

    Table 3. Security menu items (continued) Menu item Submenu item Value Comments Secure Boot Secure Boot • Disabled Enable or disable the UEFI Secure Boot feature. Select Enable to prevent unauthorized operating • Enabled systems from running at boot time. Select Disabled to allow any operating systems to run at boot time.
  • Page 98: Restart Menu

    If you select Enabled, the boot priority order is locked for your future use. • Enabled Restart menu To exit the ThinkPad Setup program and restart the computer, select Restart from the ThinkPad Setup menu. The following submenu items are displayed: ThinkPad X1 Carbon User Guide...
  • Page 99: Updating The Uefi Bios

    Windows environment. When you install a new program, a device driver, or hardware, you might be informed to update the UEFI BIOS. For instructions on how to update the UEFI BIOS, go to: http://www.lenovo.com/ThinkPadDrivers Using system management This topic is primarily intended for network administrators.
  • Page 100: Setting Management Features

    3. Select a boot device to make it as the top boot priority. 4. Press F10. A Setup Confirmation window is displayed. Click Yes to save the configuration and exit the ThinkPad Setup program. Note: You can press F9 to restore to the factory default settings. ThinkPad X1 Carbon User Guide...
  • Page 101 Checking the requirements for flash updates A network administrator can update the programs on your computer from a management console, if the following requirements are met: • The computer must be started over LAN. • The computer must be engaged in the Preboot eXecution Environment (PXE). •...
  • Page 102 ThinkPad X1 Carbon User Guide...
  • Page 103: Chapter 7. Preventing Problems

    • Profile your machine at http://www.lenovo.com/support to keep up to date with current drivers and revisions. • Keep up to date for device drivers on other non-Lenovo hardware. You might want to read the device driver information release notes prior to updating for compatibility or known issues.
  • Page 104: Making Sure Device Drivers Are Current

    This might eliminate the driver as the potential cause of a problem. Getting the latest drivers from the Web site You can download and install updated device drivers from the Lenovo Web site by doing the following: 1. Go to http://www.lenovo.com/ThinkPadDrivers.
  • Page 105: Taking Care Of Your Computer

    For more information about how to use the System Update program, refer to the help information system of the program. Taking care of your computer Although your computer is designed to function reliably in normal work environments, you need to use common sense in handling it.
  • Page 106: Cleaning The Cover Of Your Computer

    Take care in setting passwords • Remember your passwords. If you forget a supervisor or hard disk password, Lenovo will not reset it, and you might have to replace your system board or solid-state drive.
  • Page 107 2. Wipe each keytop surface with the cloth. Wipe the keys one by one; if you wipe several keys at a time, the cloth might hook onto an adjacent key and possibly damage it. Make sure that no liquid drips onto or between the keys.
  • Page 108 ThinkPad X1 Carbon User Guide...
  • Page 109: Chapter 8. Troubleshooting Computer Problems

    When you are setting up your computer, the Lenovo Solution Center program prompts you to create recovery media, which you can use to restore the solid-state drive to the factory default state. For more information, see “Performing backup and recovery operations”...
  • Page 110: Spills On The Keyboard

    Solution: The EEPROM checksum is not correct (block # 0 and 1). The system board should be replaced, and the box serial number needs to be reinstalled. Have the computer serviced. • Message: 0189: Invalid RFID configuration information area ThinkPad X1 Carbon User Guide...
  • Page 111 Solution: The EEPROM checksum is not correct (block # 4 and 5). The system board should be replaced, and the universally unique identifier (UUID) needs to be reinstalled. Have the computer serviced. • Message: 0190: Critical low-battery error Solution: The computer turned off, because the battery power is low. Connect the ac power adapter to the computer and charge the batteries.
  • Page 112: Beep Errors

    Firmware Interface Specification. If the user selects “No”, all data is kept, but the operating system or applications will not be able to create, modify, or delete data in the storage. If this error happens at a service center, Lenovo authorized service personnel will clean up the non-volatile system UEFI variable storage using the above solution.
  • Page 113 The network cable must be securely connected both to the Ethernet extension adapter and to the RJ45 connector of the hub. The maximum allowable distance from the computer to hub is 100 meters. If the cable is connected and the distance is within acceptable limits but the problem persists, try a different cable.
  • Page 114: Problems With The Keyboard And Other Pointing Devices

    – When the TrackPoint pointing device is kept pressed for a long time – When the temperature changes • Problem: The TrackPoint pointing device or trackpad does not work. Solution: Ensure that the TrackPoint pointing device or trackpad is enabled in the Mouse Properties window. ThinkPad X1 Carbon User Guide...
  • Page 115: Problems With The Display And Multimedia Devices

    Keyboard problems • Problem: All or some keys on the keyboard do not work. Solution: If an external numeric keypad is connected: 1. Turn off the computer. 2. Remove the external numeric keypad. 3. Turn on the computer and try using the keyboard again. If the keyboard problem is resolved, carefully reconnect the external numeric keypad and the external keyboard.
  • Page 116 Note: If you are not sure whether you heard any beeps, turn off the computer by pressing and holding the power button for four seconds or more. Then turn on the computer and listen again. Solution: Make sure that: ThinkPad X1 Carbon User Guide...
  • Page 117 – The ac power adapter is connected to the computer and the power cord is plugged into a working electrical outlet. – The computer is turned on. (Press the power button again for confirmation.) – The brightness level of the screen is appropriately set. If a power-on password is set, press any key to display the prompt for the power-on password and then type the correct password and press Enter.
  • Page 118 DVD movie or a video clip is playing, stop the playback, close the program, and then change the display output location. • Problem: The screen position on the external monitor is incorrect when that monitor is set for a high resolution. ThinkPad X1 Carbon User Guide...
  • Page 119: Audio Problems

    Solution: Sometimes, when you use a high resolution such as 1600x1200, the image is shifted to left or right on the screen. To correct this, first make sure that your external monitor supports the display mode (the resolution and the refresh rate) that you have set. If it does not, set a display mode that the monitor supports.
  • Page 120: Fingerprint Reader Problems

    If a quick charger is available, use it to charge the over-discharged batteries. If the battery cannot be fully charged in 24 hours, call Lenovo Customer Service Center to have it serviced. • Problem: Your computer shuts down before the battery-status icon shows empty, or your computer operates after the battery-status icon shows empty.
  • Page 121: Power Problems

    If your computer does not run on battery power, check the following items: 1. If the battery runs out of power, attach ac power adapter to recharge the battery. 2. If the battery is charged but the computer does not run, call Lenovo Customer Service Center to have it serviced.
  • Page 122 If you receive an error message while the operating system is loading the desktop configuration after the POST is completed, check the following items: 1. Go to the Lenovo Support Web site at http://www.lenovo.com/support and search for the error message. 2. Go to the Microsoft Knowledge Base homepage at http://support.microsoft.com/ and search for the error message.
  • Page 123: A Solid-state Drive Problem

    Solution: Check whether any option has been selected to disable your computer from entering sleep or hibernation mode. If your computer tries to enter sleep mode but the request is rejected, the device attached to the USB connector might have been disabled. If this occurs, do a hot-unplug-and-plug operation for the USB device.
  • Page 124 Problem: The computer does not start when you try to turn it on, and does not respond when you try to resume operation. Solution: Make sure that: • The ThinkPad OneLink Dock is connected to power. • The computer is correctly connected to the ThinkPad OneLink Dock. ThinkPad X1 Carbon User Guide...
  • Page 125: Chapter 9. Recovery Overview

    • “Recovery overview for the Windows 8.1 operating system” on page 114 • “Recovery overview for the Windows 10 operating system” on page 116 Recovery overview for the Windows 7 operating system This section provides information about the recovery solutions provided by Lenovo on the Windows 7 operating system. Notes: •...
  • Page 126: Performing Backup And Recovery Operations

    To perform a backup operation using the Rescue and Recovery program on the Windows 7 operating system, do the following: 1. From the Windows desktop, click Start ➙ All Programs ➙ Lenovo PC Experience ➙ Lenovo Tools ➙ Enhanced Backup and Restore. The Rescue and Recovery program opens.
  • Page 127: Using The Rescue And Recovery Workspace

    1. From the Windows desktop, click Start ➙ All Programs ➙ Lenovo PC Experience ➙ Lenovo Tools ➙ Enhanced Backup and Restore. The Rescue and Recovery program opens. 2. In the Rescue and Recovery main window, click the Launch advanced Rescue and Recovery arrow.
  • Page 128: Creating And Using A Rescue Medium

    To create a rescue medium on the Windows 7 operating system, do the following: 1. From the Windows desktop, click Start ➙ All Programs ➙ Lenovo PC Experience ➙ Lenovo Tools ➙ Enhanced Backup and Restore. The Rescue and Recovery program opens.
  • Page 129: Reinstalling Preinstalled Programs And Device Drivers

    Attention: If you need updated device drivers for your computer, do not download them from the Windows Update Web site. Obtain them from Lenovo. For more information, see “Making sure device drivers are current” on page 88.
  • Page 130: Recovery Overview For The Windows 8.1 Operating System

    1. Move your pointer to the top-right or bottom-right corner of the screen to display the charms. Click Settings ➙ Change PC settings ➙ Update and recovery ➙ Recovery. 2. In the Remove everything and reinstall Windows section, click Get started. Then click Next to confirm the operation. ThinkPad X1 Carbon User Guide...
  • Page 131: Using The Advanced Startup Options

    3. Depending on your needs, do one of the following: • To perform a quick format, click Just remove my files to start the process. The process will take several minutes. • To perform a complete format, click Fully clean the drive to start the process. The process will take several hours.
  • Page 132: Recovery Overview For The Windows 10 Operating System

    Resetting your computer If your computer does not perform well, you might consider resetting your computer. In the resetting process, you can choose to keep your files or remove them, and then reinstall the Windows operating system. ThinkPad X1 Carbon User Guide...
  • Page 133: Using Advanced Startup Options

    To reset your computer, do the following: Note: The graphical user interface (GUI) items of the operating system might change without notice. 1. Open the Start menu and then click Settings. If Settings is not displayed, click All apps to display all programs, and then click Settings ➙...
  • Page 134 4. Select a preferred keyboard layout. 5. Click Troubleshoot to display the optional recovery solutions. 6. Select a corresponding recovery solution according to your situation. Then follow the instructions on the screen to complete the process. ThinkPad X1 Carbon User Guide...
  • Page 135: Chapter 10. Replacing Devices

    3. Click Change settings that are currently unavailable at the top. 4. If prompted by User Account Control (UAC), click Yes. 5. Clear the Turn on fast startup check box, and then click Save changes. © Copyright Lenovo 2014, 2015...
  • Page 136: Installing Or Replacing The Micro Sim Card

    2. Locate the micro-SIM-card tray at the rear side of the computer. 3. Insert a straightened paper clip into the hole in the micro-SIM-card tray . The micro-SIM-card tray ejects. Then, slide the micro-SIM-card tray out of the computer ThinkPad X1 Carbon User Guide...
  • Page 137: Replacing The Base Cover

    4. If you are installing a micro SIM card, go to step 5. If you are replacing a micro SIM card, gently take the old micro SIM card out of the tray first. 5. Install a new micro SIM card into the tray. Note: Ensure that you use a micro SIM card.
  • Page 138: Replacing The Solid-state Drive

    5. Turn the computer over again. Connect the ac power adapter and all cables. Replacing the solid-state drive Before you start, print these instructions. Read the important safety information first. Note: Depending on the model, your computer might look slightly different from the illustrations in this topic. ThinkPad X1 Carbon User Guide...
  • Page 139 Attention: The solid-state drive is very sensitive. Incorrect handling can cause damage and permanent loss of data. Observe the following guidelines: • Replace the solid-state drive only if you upgrade it or have it repaired. The connectors and slot of the solid-state drive are not designed for frequent changes or replacement.
  • Page 140: Installing Or Replacing The Wireless-wan Card

    Attention: Before you start installing the wireless-WAN card, touch a metal table or a grounded metal object. This action reduces any static electricity from your body. Static electricity could damage the card. ThinkPad X1 Carbon User Guide...
  • Page 141 Some computers might come with a wireless-WAN card. To install or replace the wireless-WAN card, do the following: 1. Disable the built-in battery. See “Disabling the built-in battery” on page 119. 2. Close the computer display, and turn the computer over. 3.
  • Page 142 5. Align the notched edge of the new wireless-WAN card with the key in the slot. Then carefully insert the card into the slot at an angle of about 20 degrees. 6. Install the screw to secure the card in place. ThinkPad X1 Carbon User Guide...
  • Page 143 7. Connect the antenna cables to the new wireless-WAN card. Ensure that you connect the orange cable to the main connector on the card, and the blue cable to the auxiliary connector on the card. 8. Reinstall the base cover. 9.
  • Page 144 ThinkPad X1 Carbon User Guide...
  • Page 145: Chapter 11. Getting Support

    Lenovo to assist you. This section contains information about where to go for additional information about Lenovo and our products, what to do if you experience a problem with your computer, and whom to call for service should it be necessary.
  • Page 146: Using Diagnostic Programs

    • Lenovo hardware repair - If the problem is determined to be caused by Lenovo hardware under warranty, trained service personnel are available to provide the applicable level of service.
  • Page 147: Purchasing Additional Services

    • Installation and maintenance of network operating systems (NOS) • Installation and maintenance of application programs For the terms and conditions of the Lenovo Limited Warranty that applies to your Lenovo hardware product, see “Warranty information” in the Safety and Warranty Guide that comes with your computer.
  • Page 148 ThinkPad X1 Carbon User Guide...
  • Page 149: Appendix A. Regulatory Information

    Appendix A. Regulatory Information The latest compliance information is available at http://www.lenovo.com/compliance. Wireless related information Wireless interoperability The M.2 wireless-LAN card is designed to be interoperable with any wireless-LAN product that is based on Direct Sequence Spread Spectrum (DSSS), Complementary Code Keying (CCK), and/or Orthogonal Frequency Division Multiplexing (OFDM) radio technology, and is compliant to: •...
  • Page 150: Locations Of The Ultraconnect™ Wireless Antennas

    This computer contains integrated wireless cards that operate within the guidelines identified by radio frequency (RF) safety standards and recommendations; therefore, Lenovo believes this product is safe for use by consumers. These standards and recommendations reflect the consensus of the worldwide scientific community, and result from deliberations of panels and committees of scientists, who continually review and interpret the extensive research literature.
  • Page 151: Wireless-radio Compliance Information

    Federal Communications Commission Declaration of Conformity The following information refers to the ThinkPad X1 Carbon computer, machine types 20BS and 20BT. This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to Part 15 of the FCC Rules.
  • Page 152: Industry Canada Class B Emission Compliance Statement

    • Consult an authorized dealer or service representative for help. Lenovo is not responsible for any radio or television interference caused by using other than specified or recommended cables and connectors or by unauthorized changes or modifications to this equipment.
  • Page 153: Korea Class B Compliance Statement

    Geräte der Klasse B. Dieses Gerät ist berechtigt, in Übereinstimmung mit dem Deutschen EMVG das EG-Konformitätszeichen - CE - zu führen. Verantwortlich für die Konformitätserklärung nach Paragraf 5 des EMVG ist die Lenovo (Deutschland) GmbH, Meitnerstr. 9, D-70563 Stuttgart. Informationen in Hinsicht EMVG Paragraf 4 Abs. (1) 4: Das Gerät erfüllt die Schutzanforderungen nach EN 55024 und EN 55022 Klasse B.
  • Page 154: Lenovo Product Service Information For Taiwan

    Lenovo product service information for Taiwan Eurasian compliance mark Brazil audio notice Ouvir sons com mais de 85 decibéis por longos períodos pode provocar danos ao sistema auditivo. ThinkPad X1 Carbon User Guide...
  • Page 155: Appendix B. Weee And Recycling Statements

    Lenovo encourages owners of information technology (IT) equipment to responsibly recycle their equipment when it is no longer needed. Lenovo offers a variety of programs and services to assist equipment owners in recycling their IT products. For information about recycling Lenovo products, go to http://www.lenovo.com/recycling.
  • Page 156: Recycling Information For China

    Collecting and recycling a disused Lenovo computer or monitor If you are a company employee and need to dispose of a Lenovo computer or monitor that is the property of the company, you must do so in accordance with the Law for Promotion of Effective Utilization of Resources.
  • Page 157: Battery Recycling Information For Brazil

    A Lenovo possui um canal específico para auxiliá-lo no descarte desses produtos. Caso você possua um produto Lenovo em situação de descarte, ligue para o nosso SAC ou encaminhe um e-mail para: reciclar@lenovo.com, informando o modelo, número de série e cidade, a fim de enviarmos as instruções para o correto descarte do seu produto Lenovo.
  • Page 158: Battery Recycling Information For The United States And Canada

    If the battery needs to be replaced, contact your place of purchase or contact Lenovo for service. If you need to dispose of a lithium battery, insulate it with vinyl tape, contact your place of purchase or a waste-disposal operator, and follow their instructions.
  • Page 159: Appendix C. Restriction Of Hazardous Substances Directive (rohs)

    The latest environmental information is available at http://www.lenovo.com/ecodeclaration. European Union RoHS Lenovo products sold in the European Union, on or after 3 January 2013 meet the requirements of Directive 2011/65/EU on the restriction of the use of certain hazardous substances in electrical and electronic equipment (“RoHS recast”...
  • Page 160: China Rohs

    China RoHS ThinkPad X1 Carbon User Guide...
  • Page 161: Appendix D. Energy Star Model Information

    Windows help information on the computer. The Wake on LAN function is enabled when your Lenovo computer is shipped from the factory, and the setting remains valid even when the computer is in sleep mode. If you do not need to have Wake on LAN enabled while the computer is in sleep mode, you can reduce the power consumption and prolong the time in sleep mode, by disabling the setting of Wake on LAN for sleep mode.
  • Page 162 5. Clear the Allow this device to wake the computer check box. 6. Click OK. ThinkPad X1 Carbon User Guide...
  • Page 163: Appendix E. Notices

    Lenovo representative for information on the products and services currently available in your area. Any reference to a Lenovo product, program, or service is not intended to state or imply that only that Lenovo product, program, or service may be used. Any functionally equivalent product, program, or service that does not infringe any Lenovo intellectual property right may be used instead.
  • Page 164: Trademarks

    Trademarks The following terms are trademarks of Lenovo in the United States, other countries, or both: Lenovo Access Connections Active Protection System Rescue and Recovery The ThinkPad logo ThinkPad TrackPoint UltraConnect Intel and Intel SpeedStep are trademarks of Intel Corporation in the U.S. and/or other countries.

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