Serial Connector Cannot Be Accessed; Software Problems - Lenovo ThinkCentre E63z Hardware Maintenance Manual

2. Assign the printer port correctly in your operating system, application program, or BIOS settings. For
more information about BIOS settings, see "Using the Setup Utility program" on page 59.
If the problem persists, run the tests described in the documentation that comes with your printer. If you
cannot correct the problem, have the computer serviced. See Chapter 12 "Getting information, help, and
service" on page 131.

Serial connector cannot be accessed

Solutions:
• Connect the serial cable to the serial connector on the computer and to the serial device. If the serial
device has its own power cord, attach the power cord to a grounded electrical outlet.
• Turn on the serial device and keep the device online.
• Install any application programs supplied with the serial device. Refer to the documentation that comes
with the serial device for more information.
• If you added one serial-connector adapter, install the adapter correctly.

Software problems

This section provides solutions to software-related problems.
When using a sort feature, dates cannot be sorted in the correct order
Solution: Some programs developed before the year 2000 used only the last two digits of a year to sort
dates, assuming the first two digits were 19. Consequently, dates cannot be sorted in the correct order.
Check with your software manufacturer to see if any updates are available. Many software manufacturers
make updates available from the World Wide Web.
Some application programs do not work as expected
Solutions:
• If you are having difficulty with performing a specific task within an application program, refer to the
help system for the program.
• If you are having difficulty with the Windows operating system or one of its components, refer to the
Windows help system.
• Check whether the problems are caused by a newly-installed application program.
1. Ensure that the software is compatible with your computer. Refer to the information supplied with the
software for more information.
2. Verify that other software works correctly on your computer.
3. Verify that the software you are using works on another computer.
• If you received any error messages while using the program, see the printed documentation that comes
with the program or the help system for solutions.
• Check if any updates are available from your manufacturer or Web site. Many software manufacturers
make updates available from the World Wide Web.
• If the software program used to work correctly, but does not work correctly now, do the following:
1. Open Control Panel by doing one of the following:
– For Windows 7: Click the Start button to open the Start menu, and then click Control Panel.
– For Windows 8.1: See "Accessing Control Panel on the Windows 8.1 operating system" on page
47.
.
Chapter 8 Troubleshooting and diagnostics
79