Page 1 ThinkCentre E63z Hardware Maintenance Manual Machine Types: 10D4, 10D5, 10D6, 10D7, 10E0, 10E1, 10E2, 10E3, 10EJ, 10EK, 10EL, and 10EM...
Page 2 1 “Read this first: Important safety information” on page 1 and Appendix F “Notices” on page 149. Second Edition (September 2015) © Copyright Lenovo 2015. LIMITED AND RESTRICTED RIGHTS NOTICE: If data or software is delivered pursuant a General Services Administration...
Page 3: Table Of Contents
Accessing a program on your computer . . . Exiting the Setup Utility program ..An introduction to Lenovo programs ..Updating or recovering the BIOS ..
Page 4 ....Lenovo Web site ... . Creating and using recovery media ..
Page 6 ThinkCentre E63z Hardware Maintenance Manual...
Page 7: About This Manual
Use this manual along with the advanced diagnostic tests to troubleshoot problems effectively. Before servicing a ThinkCentre computer, be sure to read and understand Chapter 1 “Read this first: Important safety information” on page 1. © Copyright Lenovo 2015...
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Page 9: Chapter 1. Read This First: Important Safety Information
• Do not perform any action that causes hazards to the customer, or that makes the equipment unsafe. • Before you start the machine, ensure that other service representatives and the customer's personnel are not in a hazardous position. © Copyright Lenovo 2015...
Page 10: Electrical Safety
Many customers have, near their equipment, rubber floor mats that contain small conductive fibers to decrease electrostatic discharges. Do not use this type of mat to protect yourself from electrical shock. ThinkCentre E63z Hardware Maintenance Manual...
Page 11 • Find the room emergency power-off (EPO) switch, disconnecting switch, or electrical outlet. If an electrical accident occurs, you can then operate the switch or unplug the power cord quickly. • Do not work alone under hazardous conditions or near equipment that has hazardous voltages. •...
Page 12: Safety Inspection Guide
2. Make sure that the ESD protective devices you use have been certified (ISO 9000) as fully effective. When handling ESD-sensitive parts: • Keep the parts in protective packages until they are inserted into the product. • Avoid contact with other people while handling the part. ThinkCentre E63z Hardware Maintenance Manual...
Page 13: Grounding Requirements
• Wear a grounded wrist strap against your skin to eliminate static on your body. • Prevent the part from touching your clothing. Most clothing is insulative and retains a charge even when you are wearing a wrist strap. • Use the black side of a grounded work mat to provide a static-free work surface. The mat is especially useful when handling ESD-sensitive devices.
Page 14 Some laser products contain an embedded Class 3A or Class 3B laser diode. Note the following: Laser radiation when open. Do not stare into the beam, do not view directly with optical instruments, and avoid direct exposure to the beam. ThinkCentre E63z Hardware Maintenance Manual...
Page 15 ≥18 kg (37 lb) ≥32 kg (70.5 lb) ≥55 kg (121.2 lb) CAUTION: Use safe practices when lifting. CAUTION: The power control button on the device and the power switch on the power supply do not turn off the electrical current supplied to the device. The device also might have more than one power cord.
Page 16 ThinkCentre E63z Hardware Maintenance Manual...
Page 17 ≥18 kg (37 lb) ≥32 kg (70.5 lb) ≥55 kg (121.2 lb) PERIGO A corrente elétrica proveniente de cabos de alimentação, de telefone e de comunicações é perigosa. Chapter 1 Read this first: Important safety information...
Page 18 • Não remova as tampas. A remoção das tampas de um produto a laser pode resultar em exposição prejudicial à radiação de laser. Não existem peças que podem ser consertadas no interior do dispositivo. ThinkCentre E63z Hardware Maintenance Manual...
Page 19 • A utilização de controles ou ajustes ou a execução de procedimentos diferentes dos especificados aqui pode resultar em exposição prejudicial à radiação. PERIGO Alguns produtos a laser contêm diodo de laser integrado da Classe 3A ou da Classe 3B. Observe o seguinte: Radiação a laser quando aberto.
Page 20 ThinkCentre E63z Hardware Maintenance Manual...
Page 21 Chapter 1 Read this first: Important safety information...
Page 22 ThinkCentre E63z Hardware Maintenance Manual...
Page 23 DANGER Le courant électrique provenant de l'alimentation, du téléphone et des câbles de transmission peut présenter un danger. Pour éviter tout risque de choc électrique : • Ne manipulez aucun câble et n'effectuez aucune opération d'installation, d'entretien ou de reconfiguration de ce produit au cours d'un orage.
Page 24 L'interrupteur de contrôle d'alimentation de l'unité et l'interrupteur dubloc d'alimentation ne coupent pas le courant électrique alimentantl'unité. En outre, le système peut être équipé de plusieurs cordonsd'alimentation. Pour mettre l'unité hors tension, vous devez déconnectertous les cordons de la source d'alimentation. ThinkCentre E63z Hardware Maintenance Manual...
Page 25 VORSICHT An Netz-, Telefon- und Datenleitungen können gefährliche Spannungen anliegen. Aus Sicherheitsgründen: • Bei Gewitter an diesem Gerät keine Kabel anschließen oder lösen. Ferner keine Installations-, Wartungs- oder Rekonfigurationsarbeiten durchführen. • Gerät nur an eine Schutzkontaktsteckdose mit ordnungsgemäß geerdetem Schutzkontakt anschließen.
Page 26 Mit dem Netzschalter an der Einheit und am Netzteil wird die Stromversorgung für die Einheit nicht unterbrochen. Die Einheit kann auch mit mehreren Netzkabeln ausgestattet sein. Um die Stromversorgung für die Einheit vollständig zu unterbrechen, müssen alle zum Gerät führenden Netzkabel vom Netz getrennt werden. ThinkCentre E63z Hardware Maintenance Manual...
Page 27 Chapter 1 Read this first: Important safety information...
Page 28 ThinkCentre E63z Hardware Maintenance Manual...
Page 29 PERICOLO La corrente elettrica proveniente dai cavi di alimentazione, del telefono e di comunicazione può essere pericolosa. Per evitare il rischio di scosse elettriche: • Non collegare o scollegare qualsiasi cavo oppure effettuare l'installazione, la manutenzione o la riconfigurazione del prodotto durante un temporale. •...
Page 30 Il pulsante di controllo dell'alimentazione presente sull'unità e l'interruttore dell'alimentatore non disattivano l'alimentazione corrente fornita all'unità. E' possibile che l'unità disponga di più cavi di alimentazione. Per disattivare l'alimentazione dall'unità, accertarsi che tutti i cavi di alimentazione siano scollegati dalla fonte di alimentazione. ThinkCentre E63z Hardware Maintenance Manual...
Page 31 Chapter 1 Read this first: Important safety information...
Page 32 • Cualquier equipo que se conecte a este producto también debe conectarse a tomas de corriente debidamente cableadas. • Siempre que sea posible, utilice una sola mano para conectar o desconectar los cables de señal. ThinkCentre E63z Hardware Maintenance Manual...
Page 33 • No encienda nunca un equipo cuando hay señales de fuego, agua o daños estructurales. • Desconecte los cables de alimentación, los sistemas de telecomunicaciones, las redes y los módems conectados antes de abrir las cubiertas de los dispositivos, a menos que se indique lo contrario en los procedimientos de instalación y configuración.
Page 34 Además, el dispositivo podría tener más de un cable de alimentación. Para suprimir toda la corriente eléctrica del dispositivo, asegúrese de que todos los cables de alimentación estén desconectados de la toma de corriente. ThinkCentre E63z Hardware Maintenance Manual...
Page 35: Chapter 2. Product Overview
This chapter provides the following information: • Locations of connectors • Computer features • Software programs provided by Lenovo Locations This section provides the following topics: • “Locating connectors, controls, and indicators on the front of your computer” on page 28 •...
Page 36: Locating Connectors, Controls, And Indicators On The Front Of Your Computer
Integrated camera activity indicator (available on some Integrated camera (available on some models) models) Integrated microphones Power indicator Internal speakers Card reader slot (available on some models) Headset connector USB 3.0 connector or Always On USB connector ThinkCentre E63z Hardware Maintenance Manual...
Page 37: Locating Connectors On The Rear Of Your Computer
Locating connectors on the rear of your computer The following illustration shows the locations of the connectors on the rear of your computer. Some connectors on the rear of your computer are color-coded to help you determine where to connect the cables on your computer.
Page 38: Locating Major Frus And Crus
The following figure shows the locations of the major FRUs and Customer Replaceable Units (CRUs) in the computer. To remove the computer cover, see “Removing the computer cover” on page 104. Note: The components in your computer might look slightly different from the illustration. ThinkCentre E63z Hardware Maintenance Manual...
Page 39 Figure 3. Locating major FRUs and CRUs The following table lists the major FRUs and identifies which FRUs are also self-service CRUs or optional-service CRUs. Notes: Chapter 2 Product overview...
Page 40: Locating Parts On The System Board
For detailed FRU information, such as the FRU part numbers and supported computer models, go to: http://www.lenovo.com/serviceparts-lookup Locating parts on the system board The following figure shows the locations of the parts and connectors on the system board. ThinkCentre E63z Hardware Maintenance Manual...
Page 41 Figure 4. Locations of the parts and connectors on the system board on 10D4, 10D5, 10D6, 10D7, 10 EJ, and 10EK models LCD-panel connector Camera connector Mini PCI Express card slot (WI-FI card connector) Memory slot Internal-speaker connector Coin-cell battery Clear CMOS /Recovery jumper SATA storage-drive connector Touch-screen connector...
Page 42: Locating The Machine Type And Model Label
System fan connector Locating the machine type and model label The machine type and model label identifies your computer. When you contact Lenovo for help, the machine type and model information helps support technicians to identify your computer and provide faster service.
Page 43: Adjusting The Frame Stand
Adjusting the frame stand Your computer might come with a frame stand that you can use to adjust the computer to your comfortable position. Pull the stand open and adjust the position of the computer at an angle of between 10° and 60° as shown in the following illustration.
Page 44 28 and “Locating connectors on the rear of your computer” on page 29. Power supply 65-watt automatic voltage-sensing power supply Wireless features Depending on your computer model, the following wireless features are supported: • Wireless local area network (LAN) ThinkCentre E63z Hardware Maintenance Manual...
Page 45 • Bluetooth System management features • Ability to store power-on self-test (POST) hardware test results • Desktop Management Interface (DMI) Desktop Management Interface provides a common path for users to access information about all aspects of a computer. The information includes processor type, installation date, attached printers and other peripherals, power sources, maintenance history, and so on.
Page 46 The operating system(s) listed here are being certified or tested for compatibility at the time this publication goes to press. Additional operating systems might be identified by Lenovo as compatible with your computer following the publication of this manual. This list is subject to change. To determine if an operating system has been certified or tested for compatibility, check the Web site of the operating system provider.
Page 47: Specifications
Minimum: 200 V ac Maximum: 240 V ac Input frequency: 50/60 Hz Lenovo programs Your computer comes with Lenovo programs to help you work more easily and securely. Depending on the Windows operating system preinstalled, the programs might vary. Chapter 2 Product overview...
Page 48: Accessing A Program On Your Computer
Accessing a program on your computer Note: For Windows 7, some of the Lenovo programs might be ready to be installed, so you need to install them manually. Then, you can access and use these programs. To install a program that is ready to be ®...
Page 49 BIOS updates. The program gathers information from the Lenovo Help Center about new updates for your computer, then sorts and displays the updates for download and installation. You have complete control of which updates to download and install.
Page 50 The SHAREit or Lenovo SHAREit program provides a quick and easy way to share files and folders among computers, smartphones, tablets, or smart TVs with the Android or the Windows operating system installed. SHAREit or Lenovo SHAREit uses any type of network or even no network at all to share files and folders.
Page 51: Chapter 3. Using Your Computer
Lenovo for help. In addition, some locations offer extended privileges and services to registered users. To register your computer with Lenovo, ensure that your computer is connected to the Internet. Then, go to http://www.lenovo.com/register and follow the instructions on the screen.
Page 52: Using The Wheel Mouse
1. Open Control Panel. 2. Click Hardware and Sound ➙ Power Options. 3. In the left panel, click Choose what the power button does. 4. In the Shutdown setting section, clear Turn on fast startup. ThinkCentre E63z Hardware Maintenance Manual...
Page 53: Setting The Computer Volume
Note: If the settings are unavailable, click Change settings that are currently unavailable. 5. Click Save changes. Setting the computer volume To set the computer volume, do the following: 1. Click the volume icon in the Windows notification area on the taskbar. Note: If the volume icon is not displayed in the Windows notification area, add the icon to the notification area.
Page 54: Navigating Among Screens On The Windows 8.1 Operating System
Note: Only active workspaces that you have accessed during the current Windows session are displayed along the left edge. If you close an active workspace, its representation will not be displayed along the left edge of the screen. 2. Click the representation. – Using a touch screen: ThinkCentre E63z Hardware Maintenance Manual...
Page 55: Accessing Control Panel On The Windows 8.1 Operating System
USB key. If your computer does not come with it, contact the Lenovo Customer Support Center to order a recovery disc set or recovery USB key. For a list of Lenovo Support phone numbers, go to http://www.lenovo.com/support/phone. If you cannot find the support telephone number for your country or region, contact your Lenovo reseller.
Page 56 • To set the Start screen as your default startup screen, remove the check from the When I sign in or close all apps on the screen, go to desktop instead of Start checkbox. 4. Click OK to save the new setting. ThinkCentre E63z Hardware Maintenance Manual...
Page 57: Chapter 4. You And Your Computer
To get the most from your computer, arrange both the equipment you use and your work area to suit your needs and the kind of work you do. Your comfort is of foremost importance, but light sources, air circulation, and the location of electrical outlets can also affect the way you arrange your workspace. © Copyright Lenovo 2015...
Page 58: Comfort
51 mm (2 inches) of air space is sufficient. Also, ensure that the vented air is not blowing on people. Electrical outlets and cable lengths The following factors might determine the final placement of your computer: ThinkCentre E63z Hardware Maintenance Manual...
Page 59: Accessibility Information
For more information about power cords, see “Power cords and power adapters” on page 1. Accessibility information Lenovo is committed to providing users who have hearing, vision, and mobility limitations with greater access to information and technology. This section provides information about the ways these users can get the most out of their computer experience.
Page 60 Screen-reader technologies are primarily focused on software program interfaces, help information systems, and various online documents. For additional information about screen readers, see the following: • Using PDFs with screen readers: http://www.adobe.com/accessibility.html?promoid=DJGVE • Using the JAWS screen reader: http://www.freedomscientific.com/jaws-hq.asp ThinkCentre E63z Hardware Maintenance Manual...
Page 61 • Using the NVDA screen reader: http://www.nvaccess.org/ Screen resolution You can make the text and images on your screen easier to read by adjusting the screen resolution of your computer. To adjust the screen resolution, do the following: 1. Right-click a blank area on the desktop. 2.
Page 62: Moving Your Computer To Another Country Or Region
Documentation in accessible formats Lenovo provides electronic documentation in accessible formats, such as properly tagged PDF files or HyperText Markup Language (HTML) files. Lenovo electronic documentation is developed to ensure that visually impaired users can read the documentation through a screen reader. Each image in the documentation also includes adequate alternative text so that visually impaired users can understand the image when they use a screen reader.
Page 63: Chapter 5. Security
Note: You might have to purchase a subscription to activate the Computrace Agent software. • Ability to enable and disable devices and USB connectors For more information, see “Enabling or disabling a device” on page 61. © Copyright Lenovo 2015...
Page 64: Attaching A Kensington-Style Cable Lock
The lock also locks the buttons used to open the computer cover. This is the same type of lock used on many notebook computers. You can order such a lock directly from Lenovo by searching for Kensington at: http://www.lenovo.com/support Figure 8.
Page 65: Windows Passwords
Your computer is preinstalled with an antivirus program to help you guard against, detect, and eliminate viruses. Lenovo provides a full version of antivirus software on your computer with a free 30-day subscription. After 30 days, you must renew the license to continue receiving the antivirus software updates.
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Page 67: Chapter 6. Advanced Configuration
Setup Utility program. See “Starting the Setup Utility program” on page 59. Then, follow the instructions on the screen. You can use either the keyboard or the mouse to navigate through menu choices. The keys used to perform various tasks are displayed at the bottom of each screen. © Copyright Lenovo 2015...
Page 68: Using Bios Passwords
To set, change, or delete a password, do the following: 1. Start the Setup Utility program. See “Starting the Setup Utility program” on page 59. 2. From the Setup Utility program main menu, select Security. ThinkCentre E63z Hardware Maintenance Manual...
Page 69: Enabling Or Disabling A Device
3. Depending on the password type, select Set Power-On Password, Set Administrator Password, or Hard Disk Password. 4. Follow the instructions on the right side of the screen to set, change, or delete a password. Note: A password can be any combination of up to 64 alphabetic and numeric characters. For more information, see “Password considerations”...
Page 70: Enabling Erp Lps Compliance Mode
62. Enabling ErP LPS compliance mode Lenovo computers meet the eco-design requirements of the ErP Lot 3 regulation. For more information, go http://www.lenovo.com/ecodeclaration You can enable ErP LPS compliance mode in the Setup Utility program to reduce the consumption of electricity when your computer is off or in sleep mode.
Page 71: Updating Or Recovering The Bios
Setup Utility program. Updating or recovering the BIOS Lenovo might make changes and enhancements to the BIOS. When updates are released, they are available as downloadable files on the Lenovo Web site at http://www.lenovo.com/drivers. Instructions for using the BIOS updates are available in a TXT file that is included with the update files.
Page 72: Changing The Bios Settings Before Installing A New Operating System
10. Move the Clear CMOS /Recovery jumper back to the standard position (pin 1 and pin 2). 11. Reconnect any cables that were disconnected and reinstall the PCI card if removed. 12. Reinstall the computer cover and reconnect any cables that were disconnected. ThinkCentre E63z Hardware Maintenance Manual...
Page 73 13. Press the power button to turn on the computer and restart the operating system. Chapter 6 Advanced configuration...
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Page 75: Chapter 7. Preventing Problems
To get the latest system updates for your computer, ensure that your computer is connected to the Internet and do one of the following: • Use one of the following Lenovo programs to get the system updates, such as device driver updates, software updates, and BIOS updates: –...
Page 76: Basics
4. Check the surface on which you are using the mouse. If you have a very intricate picture or pattern beneath the mouse, it might be difficult for the digital signal processor to determine changes in the mouse position. 5. Reconnect the mouse cable to the computer. 6. Turn your computer back on. ThinkCentre E63z Hardware Maintenance Manual...
Page 77: Good Maintenance Practices
The cause of a problem might be change in hardware, change in software, or any other actions that might have taken place. A log book can help you or a Lenovo technician determine the cause of a problem. • Back up your data on the storage drive regularly. You can restore the storage drive from a backup.
Page 78: Moving Your Computer
1. Back up all files and data from the hard disk drive. There are a variety of backup programs available commercially. If you use the Windows 7 operating system, Lenovo provides the Rescue and Recovery program to help you back up and restore data. See “Performing backup and recovery operations”...
Page 79: Chapter 8. Troubleshooting And Diagnostics
Note: If you cannot correct the problem, have the computer serviced. For a list of service and support telephone numbers, refer to the Safety, Warranty, and Setup Guide that comes with your computer or go to the Lenovo Support Web site at: http://www.lenovo.com/support/phone...
Page 80: Troubleshooting Procedure
If the problem persists, continue with the next step. 6. Run the diagnostic program. See “Lenovo Solution Center” on page 80 for more information. • If the diagnostic program detects a hardware failure or if you are unable to run the diagnostic program, contact the Lenovo Customer Support Center.
Page 81: Audio Problems
If the symptom occurred immediately after you installed new software or a new hardware option, do the following before referring to the troubleshooting information: 1. Remove the new hardware option or software. If you must remove the computer cover to remove a hardware option, ensure that you review and follow the electrical safety information provided with your computer.
Page 82: Hard Disk Drive Problems
(one to five hard disk drives) or the LSI MegaRAID SAS adapter is installed. If these actions do not correct the problem, run the diagnostic program Lenovo Solution Center. See “Lenovo Solution Center” on page 80. If you need technical assistance, see Chapter 12 “Getting information, help, and service”...
Page 83: Monitor Problems
The wireless keyboard does not work Solutions: • If the transceiver communications LED is not on, reconnect the transceiver and the keyboard. • If the wireless keyboard does not work when the transceiver communications LED is on, restart your computer. If the problem persists after the restart, ensure that: •...
Page 84: Networking Problems
My computer is a Gigabit Ethernet model, but it cannot be connected to the network at 1000 Mbps, but at only 100 Mbps Solutions: • Try another cable. • Set the link partner to auto-negotiate. • Set the switch to be 802.3ab-compliant (gigabit over copper). ThinkCentre E63z Hardware Maintenance Manual...
Page 85: I Have Connected An Option To My Computer, But It Does Not Work
A wireless LAN problem Symptom: You cannot connect using the built-in wireless networking card. Actions: • Ensure that your wireless LAN driver is the latest version. Check the Web site and verify the driver version supported by Access Connections is the latest documented in the readme file. •...
Page 86: The Printer Does Not Work
2. Load the paper correctly. 3. Turn on the printer and keep the printer online. • If you are using non-IEEE-approved printer signal cables, do the following: 1. Correctly install device drivers and software that come with the printer. ThinkCentre E63z Hardware Maintenance Manual...
Page 87: Serial Connector Cannot Be Accessed
2. Assign the printer port correctly in your operating system, application program, or BIOS settings. For more information about BIOS settings, see “Using the Setup Utility program” on page 59. If the problem persists, run the tests described in the documentation that comes with your printer. If you cannot correct the problem, have the computer serviced.
Page 88: My Usb Connectors Cannot Be Accessed
Note: If you cannot isolate and repair the problem yourself after running the program, save and print the log files. You will need the log files when you speak to a Lenovo technical support representative. For additional information, refer to the Lenovo Solution Center help system.
Page 89 To run the UEFI diagnostic program, do the following: 1. Turn on the computer. If the computer cannot be turned on, go to “Basic troubleshooting” on page 71. If an error code is displayed, go to “Symptom-to-FRU index” on page 84 for error code descriptions and troubleshooting hints.
Page 90 ThinkCentre E63z Hardware Maintenance Manual...
Page 91: Chapter 9. Service Checkout And Symptom-To-Fru Index
If possible, have this information available when requesting assistance from Service Support and Engineering functions. • Machine type and model • Processor or hard disk drive upgrades • Failure symptom – Do diagnostics indicate a failure? © Copyright Lenovo 2015...
Page 92: Symptom-To-Fru Index
• If you did not receive any error message, look for a description of your error symptoms in the first part of this index. Hard disk drive boot error A hard disk drive boot error can have the following causes. ThinkCentre E63z Hardware Maintenance Manual...
Page 93: Power Supply Problems
Error FRU/Action The start-up drive is not in the boot sequence in Check the configuration and ensure the start-up drive is configuration. in the boot sequence. No operating system installed on the boot drive. Install an operating system on the boot drive. The boot sector on the startup drive is corrupted.
Page 94: Miscellaneous Error Conditions
1. Ensure that network is in startup sequence as first device or first device after diskette. 2. Ensure that network adapter is enabled for RPL. 3. Network adapter (Advise network administrator of new MAC address) ThinkCentre E63z Hardware Maintenance Manual...
Page 95 Message/Symptom FRU/Action Computer will not perform a Wake On LAN (if applicable) 1. Check power supply and signal cable connections to network adapter. 2. Ensure that the operating system settings are set to enable Wake on LAN. 3. Ensure Wake On LAN feature is enabled in Setup/Configuration (see “Starting the Setup Utility program”...
Page 96: Undetermined Problems
4. Repeat steps 1 through 3 until you find the failing device or adapter. If all devices and adapters have been removed, and the problem continues, replace the system board. See “Replacing the system board” on page 121. ThinkCentre E63z Hardware Maintenance Manual...
Page 97: Chapter 10. Recovery Information
Product Recovery program installed. If the Enhanced Backup and Restore icon in the Lenovo ThinkVantage Tools program is dimmed, it indicates that you must install the Rescue and Recovery program manually before enabling its features. To install the Rescue and Recovery program, do the following: 1.
Page 98: Performing Backup And Recovery Operations
Note: On the Windows 7 operating system, you can create recovery media using discs or external USB storage devices. To create recovery media on the Windows 7 operating system, click Start ➙ All Programs ➙ Lenovo ThinkVantage Tools ➙ Factory Recovery Disks. Then, follow the instructions on the screen.
Page 99 To perform a recovery operation using the Rescue and Recovery program on the Windows 7 operating system, do the following: 1. From the Windows desktop, click Start ➙ All Programs ➙ Lenovo ThinkVantage Tools ➙ Enhanced Backup and Restore. The Rescue and Recovery program opens.
Page 100: Creating And Using A Rescue Medium
Creating a rescue medium To create a rescue medium on the Windows 7 operating system, do the following: 1. From the Windows desktop, click Start ➙ All Programs ➙ Lenovo ThinkVantage Tools ➙ Enhanced Backup and Restore. The Rescue and Recovery program opens.
Page 101: Reinstalling Preinstalled Programs And Device Drivers
Reinstalling preinstalled programs and device drivers Your computer enables you to reinstall preinstalled programs and device drivers. Reinstalling preinstalled programs To reinstall programs preinstalled on your Lenovo computer, do the following: 1. Turn on the computer. 2. Go to C:\SWTOOLS.
Page 102: Solving Recovery Problems
2. In the Refresh your PC without affecting your files section, click Get started. Resetting your computer to the factory-default settings You can reset your computer to the factory-default settings. Resetting the computer will reinstall the operating system and all the programs that come with your computer. ThinkCentre E63z Hardware Maintenance Manual...
Page 103: Using The Advanced Startup Options
• “Recovery solutions provided by the Windows 8.1 operating system” on page 95 • “Recovery solutions provided by the Lenovo program” on page 95 Recovery solutions provided by the Windows 8.1 operating system After two consecutive failed boot attempts, the Windows recovery environment starts automatically. Then you can choose repair and recovery options by following the instructions on the screen.
Page 104: Recovery Information For The Windows 10 Operating System
To recover your Windows 10 operating system, use the following solutions: • Use Windows recovery solutions. – Use recovery solutions in Windows Settings. 1. Click the Start button to open the Start menu. 2. Click Settings ➙ Update & security ➙ Recovery. ThinkCentre E63z Hardware Maintenance Manual...
Page 105 Note: To create a recovery medium, see “Good maintenance practices” on page 69. • Use the recovery USB key provided by Lenovo to restore the entire storage drive to the factory-default settings. – If your computer comes with the recovery USB key, follow the instructions shipped with the USB key.
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Page 107: Chapter 11. Installing Or Replacing Hardware
1 “Read this first: Important safety information” on page 1. Notes: • Use only computer parts provided by Lenovo. • When installing or replacing an option, use the appropriate instructions in this section along with the instructions that come with the option.
Page 108 To remove the ac power adapter, do the following: 1. Remove all media from the drives and turn off all attached devices and the computer. Then, disconnect all power cords from electrical outlets and disconnect all cables that are connected to the computer. ThinkCentre E63z Hardware Maintenance Manual...
Page 109: Removing And Installing The Frame Stand
2. Disconnect the ac power adapter cable from the computer. Figure 10. Disconnecting the ac power adapter Removing and installing the frame stand Attention: Do not open your computer or attempt any repair before reading and understanding the Chapter 1 “Read this first: Important safety information” on page 1. To remove and install the frame stand, do the following: 1.
Page 110 4. To install the frame stand, position the frame stand over the computer so that the three tabs align with the corresponding holes in the computer cover. Then, install the four screws to secure the frame stand to the computer cover. ThinkCentre E63z Hardware Maintenance Manual...
Page 111: Removing And Installing The Feet
Figure 12. Installing the frame stand Removing and installing the feet Attention: Do not open your computer or attempt any repair before reading and understanding the Chapter 1 “Read this first: Important safety information” on page 1. This section provides instructions on how to remove and install the feet. To remove and install the feet, do the following: 1.
Page 112: Removing The Computer Cover
3. Remove the frame stand. See “Removing and installing the frame stand” on page 101. 4. If a Kensington-style cable lock is available, unlock the computer cover. ThinkCentre E63z Hardware Maintenance Manual...
Page 113: Replacing The 2.5-Inch Storage Drive
5. Loosen the two screws at the bottom of the computer. Then, lift the computer cover to remove it from the computer. Figure 14. Removing the computer cover Replacing the 2.5-inch storage drive This section provides instructions on how to replace the 2.5-inch storage drive. Attention: Do not open your computer or attempt any repair before reading and understanding the Chapter 1 “Read this first: Important safety information”...
Page 114: Replacing The Internal Speakers
• To work with another piece of hardware, go to the appropriate section. • To complete the installation or replacement, go to “Completing the parts replacement” on page 129. Replacing the internal speakers This section provides instructions on how to replace the internal speakers. ThinkCentre E63z Hardware Maintenance Manual...
Page 115 Attention: Do not open your computer or attempt any repair before reading and understanding the Chapter 1 “Read this first: Important safety information” on page 1. To replace the internal speakers, do the following: 1. Remove all media from the drives and turn off all attached devices and the computer. Then, disconnect all power cords from electrical outlets and disconnect all cables that are connected to the computer.
Page 116: Removing And Installing The System-Board Shield
3. Remove the frame stand. See “Removing and installing the frame stand” on page 101. 4. Remove the computer cover. See “Removing the computer cover” on page 104. ThinkCentre E63z Hardware Maintenance Manual...
Page 117: Replacing The Integrated Camera
5. Remove the five screws that secure the system-board shield. Then, lift the system-board shield to remove it from the chassis. Figure 19. Removing the system-board shield 6. To install the system-board shield, position the system-board shield into the chassis so that the screw holes in the system-board shield align with the corresponding holes in the chassis.
Page 118: Replacing The Converter Board
• To complete the installation or replacement, go to “Completing the parts replacement” on page 129. Replacing the converter board Attention: Do not open your computer or attempt any repair before reading and understanding the Chapter 1 “Read this first: Important safety information” on page 1. ThinkCentre E63z Hardware Maintenance Manual...
Page 119: Installing Or Replacing A Memory Module
This section provides instructions on how to replace the converter board. To replace the converter board, do the following: 1. Remove all media from the drives and turn off all attached devices and the computer. Then, disconnect all power cords from electrical outlets and disconnect all cables that are connected to the computer. 2.
Page 120 8. Install the system-board shield. See “Removing and installing the system-board shield” on page 108. What to do next: • To work with another piece of hardware, go to the appropriate section. • To complete the installation or replacement, go to “Completing the parts replacement” on page 129. ThinkCentre E63z Hardware Maintenance Manual...
Page 121: Replacing The Coin-Cell Battery
Replacing the coin-cell battery Attention: Do not open your computer or attempt any repair before reading and understanding the Chapter 1 “Read this first: Important safety information” on page 1. This section provides instructions on how to replace the coin-cell battery. Your computer has a special type of memory that maintains the date, time, and settings for built-in features, such as parallel-port assignments (configuration).
Page 122: Replacing The Wi-Fi Card
6. Disconnect the two Wi-Fi antenna cables from the Wi-Fi card. Then, remove the screw that secures the Wi-Fi card to the system board so that the Wi-Fi card pops up. Figure 27. Disconnecting cables and releasing the Wi-Fi card ThinkCentre E63z Hardware Maintenance Manual...
Page 123 7. Remove the Wi-Fi card from the mini PCI Express card slot as shown. Figure 28. Removing the Wi-Fi card 8. To install the new Wi-Fi card, insert the notched end of the new Wi-Fi card into the mini PCI Express card slot at an angle of about 20 degrees.
Page 124: Removing And Installing The Control-Button Board
4. Remove the computer cover. See “Removing the computer cover” on page 104. 5. Record the routing of the control-button-board cable, and then disconnect the cable from the system board. 6. Slightly press the edge of the control-button board as shown to release it from the latches ThinkCentre E63z Hardware Maintenance Manual...
Page 125 Figure 31. Removing the control-button board 7. Take out the control-button board to remove the board from the LCD front bezel. Figure 32. Taking out the control-button board 8. Install the control-button board to the LCD front bezel, and ensure that the control-button board is secured by the latches firmly.
Page 126: Replacing The System Fan
4. Remove the computer cover. See “Removing the computer cover” on page 104. 5. Remove the system-board shield. See “Removing and installing the system-board shield” on page 108. 6. Record the routing of the system-fan cable, and then disconnect the cable from the chassis. ThinkCentre E63z Hardware Maintenance Manual...
Page 127: Replacing The Heat Sink Assembly
7. Remove the three screws that secure the system fan. Then, lift the system fan to remove it from the chassis. Figure 34. Removing the system fan 8. To install the new system fan, position the new system fan in the chassis so that the three screw holes in the new system fan align with the corresponding holes in the chassis.
Page 128 8. Follow the sequence to tighten the four screws to secure the heat sink assembly to the system board. Then, install the screw to secure the heat sink assembly to the chassis. ThinkCentre E63z Hardware Maintenance Manual...
Page 129: Replacing The System Board
Figure 36. Installing the heat sink assembly 9. Install the system-board shield. See “Removing and installing the system-board shield” on page 108. What to do next: • To work with another piece of hardware, go to the appropriate section. • To complete the installation or replacement, go to “Completing the parts replacement” on page 129. Replacing the system board Attention: Do not open your computer or attempt any repair before reading and understanding the Chapter 1 “Read this first: Important safety information”...
Page 130 Figure 37. Removing the eight screws that secure the system board on 10D4, 10D5, 10D6, 10D7, 10 EJ, and 10EK models Figure 38. Removing the eight screws that secure the system board on 10E0, 10E1, 10E2, 10E3, 10EL, and 10EM models ThinkCentre E63z Hardware Maintenance Manual...
Page 131: Replacing The Lcd Panel
To install the new system board, position the new system board in the chassis so that the eight screw holes in the system board align with the corresponding holes in the chassis. Then, install the eight screws to secure the system board to the chassis. 1.
Page 132 Figure 40. Removing the screws that secure the chassis to the LCD front bezel 9. Pivot the retaining clips outward as shown one by one to remove the chassis from the LCD panel. Figure 41. Removing the chassis with the LCD panel ThinkCentre E63z Hardware Maintenance Manual...
Page 133 10. Detach the tape and connectors that secure the LCD panel as shown. Then, pivot the retaining clips as shown one by one to remove the LCD panel from the LCD front bezel. Figure 42. Removing the LCD panel 11. To install the new LCD panel, align the new LCD panel with the LCD bezel. Then, attach the tape and connectors to secure the LCD panel to the LCD bezel.
Page 134: Replacing The Keyboard Or Mouse
1 “Read this first: Important safety information” on page 1. Replacing the wireless keyboard To replace the wireless keyboard, do the following: 1. Remove your failing wireless keyboard. 2. Take out the new wireless keyboard from the package. ThinkCentre E63z Hardware Maintenance Manual...
Page 135: Replacing The Wireless Mouse
3. Open the battery compartment cover, and Install two AAA batteries according to the polarity indicators. Figure 45. Installing the keyboard batteries 4. Take away the USB dongle from the keyboard compartment or from the wireless mouse compartment and connect it to an available USB connector on the computer. See “Replacing the wireless mouse” on page 127.
Page 136 6. Insert two AA batteries into the mouse compartment according to the polarity indicators. Figure 49. Installing the mouse batteries 7. Close the battery compartment cover and slide it forward until it clicks into place. ThinkCentre E63z Hardware Maintenance Manual...
Page 137: Completing The Parts Replacement
Figure 50. Closing the battery compartment cover 8. Push the power switch to the on position on the bottom of the wireless mouse until the LED (light-emitting diode) is on. Figure 51. Pushing the power switch to the on position Notes: •...
Page 138: Obtaining Device Drivers
Setup Utility program. Refer to “Using the Setup Utility program” on page 59. Note: In most areas of the world, Lenovo requires the return of the defective Customer Replaceable Unit (CRU). Information about this will come with the CRU or will come a few days after the CRU arrives.
Page 139: Chapter 12. Getting Information, Help, And Service
You can use the information in this section to access useful resources relating to your computing needs. Lenovo ThinkVantage Tools The Lenovo ThinkVantage Tools program provides easy access to various tools to help you work more easily and securely. To access the Lenovo ThinkVantage Tools program, click Start ➙ All Programs ➙ Lenovo ThinkVantage Tools.
Page 140: Lenovo Support Web Site
Most computers come with a diagnostic program that helps you identify hardware problems. You can also get the latest technical information and download device drivers and updates from Lenovo Support Web site at: http://www.lenovo.com/support...
Page 141: Using Other Services
• Engineering Change management - There might be changes that are required after a product has been sold. Lenovo or your reseller will make selected Engineering Changes (ECs) that apply to your hardware available. These items are not covered by the warranty: •...
Page 142 • Upgraded or extended hardware repair services • Custom installation services Service availability and service name might vary by country or region. For more information about these services, go to the Lenovo Web site at: http://www.lenovo.com ThinkCentre E63z Hardware Maintenance Manual...
Page 143: Appendix A. Regulatory Information
• Consult an authorized dealer or service representative for help. Lenovo is not responsible for any radio or television interference caused by using other than specified or recommended cables and connectors or by unauthorized changes or modifications to this equipment.
Page 144 Geräte der Klasse B. Dieses Gerät ist berechtigt, in Übereinstimmung mit dem Deutschen EMVG das EG-Konformitätszeichen - CE - zu führen. Verantwortlich für die Konformitätserklärung nach Paragraf 5 des EMVG ist die Lenovo (Deutschland) GmbH, Gropiusplatz 10, D-70563 Stuttgart. Informationen in Hinsicht EMVG Paragraf 4 Abs. (1) 4: Das Gerät erfüllt die Schutzanforderungen nach EN 55024 und EN 55022 Klasse B.
Page 145: Eurasian Compliance Mark
All regulatory notices are available on the Lenovo Support Web site in electronic format. To access electronic copies of the documentation, go to http://www.lenovo.com/UserManuals.
Page 146 ThinkCentre E63z Hardware Maintenance Manual...
Page 147: Appendix B. Weee And Recycling Information
Collecting and recycling a disused Lenovo computer or monitor If you are a company employee and need to dispose of a Lenovo computer or monitor that is the property of the company, you must do so in accordance with the Law for Promotion of Effective Utilization of Resources.
Page 148: Recycling Information For Brazil
If you need to replace it with a new one, contact your place of purchase or contact Lenovo for service. If you need to dispose of a disused lithium battery, insulate it with vinyl tape, contact your place of purchase or an industrial-waste-disposal operator, and follow their instructions.
Page 149 Customer participation is important to minimize any potential effects of batteries and accumulators on the environment and human health due to the potential presence of hazardous substances. For proper collection and treatment, go to: http://www.lenovo.com/recycling Appendix B. WEEE and recycling information...
Page 150 ThinkCentre E63z Hardware Maintenance Manual...
Page 151: Appendix C. Restriction Of Hazardous Substances Directive (Rohs)
(RoHS) European Union RoHS Lenovo products sold in the European Union, on or after 3 January 2013 meet the requirements of Directive 2011/65/EU on the restriction of the use of certain hazardous substances in electrical and electronic equipment (“RoHS recast” or “RoHS 2”).
Page 152: Ukraine Rohs
Ukraine RoHS India RoHS RoHS compliant as per E-Waste (Management & Handling) Rules, 2011. ThinkCentre E63z Hardware Maintenance Manual...
Page 154 ThinkCentre E63z Hardware Maintenance Manual...
Page 155: Appendix E. Energy Star Model Information
For more information about ENERGY STAR, go to: http://www.energystar.gov Lenovo encourages you to make efficient use of energy an integral part of your day-to-day operations. To help in this endeavor, set the following power-management features to take effect when your computer has been inactive for a specified duration: Table 2.
Page 156 3. Follow the instructions on the screen. ThinkCentre E63z Hardware Maintenance Manual...
Page 157: Appendix F. Notices
Lenovo representative for information on the products and services currently available in your area. Any reference to a Lenovo product, program, or service is not intended to state or imply that only that Lenovo product, program, or service may be used. Any functionally equivalent product, program, or service that does not infringe any Lenovo intellectual property right may be used instead.
Page 158: Trademarks
Trademarks The following terms are trademarks of Lenovo in the United States, other countries, or both: Lenovo Rescue and Recovery The Lenovo logo The ThinkCentre logo ThinkCentre ThinkVantage Microsoft, Windows, and Windows Media are trademarks of the Microsoft group of companies.
Page 159: Index
Identifying FRUs completing the installation information CRUs (Customer Replaceable Units), returning defective getting customer support center resources safety © Copyright Lenovo 2015...
Page 160 Optional-service CRUs selecting startup device temporary startup device Self-service CRUs part numbers service parts replacement, completing and help password customer support center Administrator getting considerations services Hard disk other Power-on password purchasing additional ThinkCentre E63z Hardware Maintenance Manual...
Page 161 USB 2.0 connector using a rescue medium, creating and BIOS passwords diagnostic program documentation other services Setup Utility video features viewing and changing settings warranty information Wi-Fi card replacing wireless © Copyright Lenovo 2015...
Page 162 ThinkCentre E63z Hardware Maintenance Manual...

Lenovo ThinkCentre E63z Hardware Maintenance Manual

About this Manual

Chapter 1. Read this First: Important Safety Information

Chapter 2. Product Overview

Chapter 3. Using Your Computer

Chapter 4. You and Your Computer

Chapter 5. Security

Chapter 6. Advanced Configuration

Chapter 7. Preventing Problems

Chapter 8. Troubleshooting and Diagnostics

Chapter 9. Service Checkout and Symptom-To-FRU Index

Chapter 10. Recovery Information

Chapter 11. Installing or Replacing Hardware

Chapter 12. Getting Information, Help, and Service

Appendix A. Regulatory Information

Appendix B. WEEE and Recycling Information

Appendix C. Restriction of Hazardous Substances Directive (Rohs)

Appendix D. China Energy Label

Appendix E. ENERGY STAR Model Information

Appendix F. Notices

Index

Quick Links

Troubleshooting

Related Manuals for Lenovo ThinkCentre E63z

Summary of Contents for Lenovo ThinkCentre E63z

Table of Contents