Troubleshooting; Clearing Paper Jams; In The Paper Feed Area - Samsung ml-2850 Series User Manual

9

Troubleshooting

This chapter provides helpful information for what to do if you encounter
an error while using your printer.
This chapter includes:
•

Clearing paper jams

• Troubleshooting checklist
• Solving general printing problems
• Solving print quality problems
• Common Windows problems
• Common PostScript problems
• Common Linux problems
• Common Macintosh problems
Clearing paper jams
Note
• When removing paper that is jammed in the printer, if possible
always pull the paper in the direction that it normally moves so
as not to damage internal components. Always pull firmly and
evenly; do not jerk the paper. If the paper tears, ensure that all
fragments of paper are removed; otherwise a jam will occur
again.
When a paper jam occurs, the Error LED lights orange. Open and close
the front cover. The jammed paper automatically exits the printer.

In the paper feed area

In the tray 1
Pull the tray 1 open.
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Remove the jammed paper by gently pulling it straight out. Make
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sure that all of the paper is properly aligned in the tray 1.
If the paper does not move when you pull, or if you do not see the
paper in this area, check the fuser area around the toner
cartridge. See page 9.2.
Insert the tray 1 into the printer until it snaps into place. Printing
3
automatically resumes.
In the optional tray 2
Pull the optional tray 2 open.
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Remove the jammed paper from the printer.
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If the paper does not move when you pull, or if you do not see the
paper in this area, stop and go to step 3.
Pull the tray 1 half.
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9.1
<Troubleshooting>