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Nortel 1120 User Manual

Nortel communication ip phone user guide
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Nortel Communication Server 1000

IP Phone 1120E

User Guide

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Summary of Contents for Nortel 1120

  • Page 1: Ip Phone 1120E

    Title page Nortel Communication Server 1000 IP Phone 1120E User Guide...

  • Page 3: Revision History

    Revision history May 2007 Standard 01.01. This document is up-issued to support CS 1000 Release 5.0.This document reflects the new document number. June 2006 Standard 2.00. This document is up-issued to support Nortel Communication Server 1000 Release 4.5 software. Added support for new security features.
  • Page 4 Revision history...

  • Page 5: Table Of Contents

    Basic features ........11 Telephone controls ....... . . 13 Telephone display .
  • Page 6 Contents Enabling or disabling Call Timer ....48 Enabling OnHook Default Path ....49 Changing feature key labels .
  • Page 7 Contents Using Last Number Redial ......73 Using Speed Call ........74 Using System Speed Call .
  • Page 8 Contents Setting up a conference call ......97 Using Conferee Selectable Display ....98 Using Group Call .
  • Page 9 Using Test Local Mode ......132 Using Resume Normal Mode ..... 132 Troubleshooting MG 1000B .
  • Page 10 Contents...

  • Page 11: About The Nortel Ip Phone 1120E

    About the Nortel IP Phone 1120E The Nortel IP Phone 1120E brings voice and data to the desktop by connecting directly to a Local Area Network (LAN) through an Ethernet connection. In this guide, self-labeled line/programmable feature key labels appear beside the keys, and context-sensitive soft key labels appear directly above the keys.
  • Page 12 About the Nortel IP Phone 1120E • graphical, high-resolution LCD display, backlit, with adjustable contrast • high-quality speaker phone • volume control keys for adjusting ringer, speaker, handset, and headset volume • six specialized feature keys: — Quit — Directory —...

  • Page 13: Telephone Controls

    Module for IP Phone 1100 Series User Guide (NN43130-101). Figure 2 shows the IP Phone 1120E. Figure 2: IP Phone 1120E Telephone controls This section describes the controls on the IP Phone 1120E. In some geographic regions, the IP Phone 1120E is offered with key caps that have English text labels.
  • Page 14 About the Nortel IP Phone 1120E Table 1: Telephone controls More.. GrpCl (Volume +) (Volume -) Context-sensitive soft keys below the display area. The LCD label above each key changes based on the active feature. When a triangle appears before a soft key label, the feature is active.
  • Page 15 Press the party without transmitting. Press the (Mute) key again to return to two-way conversation. and headset microphones. The Mute LED indicator, located on the key, flashes to indicate that the microphone is muted. Press the handsfree. (Handsfree) The Handsfree LED indicator, located on the Handsfree handsfree is active.
  • Page 16 About the Nortel IP Phone 1120E (Hold) (Expand) (Headset) (Goodbye) Press the Hold key to put an active call on hold. Tap the flashing line (DN) soft key to return to the caller on hold. Use the Expand key to access external server applications.
  • Page 17 Press the Personal Directory from other lists, such as (Copy) the Caller List, Redial List, and Corporate Directory. Press the menu or dialog. Pressing the (Quit) does not affect the status of active calls. reserved for future feature development. (Shift/Outbox) Press the your voice mailbox.
  • Page 18 (Services) Press the Services key to open the Services menu, and use the navigation keys to access the following items: • Telephone Options: — Volume adjustment — Contrast adjustment — Language — Date/Time — Display diagnostics — Local Dialpad Tone —...

  • Page 19: Telephone Display

    (Services) (continued) (Services) (Services) Telephone display Your IP Phone 1120E has three display areas: • The upper display area provides labels for the four self-labeled line/ programmable feature key labels. • The middle display area contains single-line information for items...

  • Page 20: Call Features And Flexible Feature Codes

    About the Nortel IP Phone 1120E • The lower display area provides labels for the four context-sensitive soft keys. Figure 3 shows an idle LCD screen. Figure 3: IP Phone 1120E LCD screen Call features and Flexible Feature Codes Some features are not available on all IP Phones. Call features and Flexible Feature Codes (FFCs) must be assigned to your IP Phone and supported by system software.

  • Page 21: Managing Your Station Control Password (Scpw)

    Contact your system administrator to find out if this feature is available for your use. Managing your Station Control Password (SCPW) Your Station Control Password (SCPW) enables the following security features: • Electronic Lock to prevent others from making calls from your IP Phone •...
  • Page 22 About the Nortel IP Phone 1120E Note: The default configuration for Password Protection is off. To turn Password Protection on or off: Enter 6. Press the Enter key. 7. Use the dialpad to enter the new password. 8. Press the Enter key to accept the new password.
  • Page 23 5. Press the 6. Choose one of the following soft keys: Done 7. Press the About the Nortel IP Phone 1120E Up/Down navigation keys to highlight one of the following: — Enable Password Protection — Disable Password Protection — to accept the selection —...

  • Page 24: Entering And Editing Text

    Entering and editing text Entering and editing text You can enter and edit text on your IP Phone 1120E using the following methods: • “Entering text using the dialpad” on page 24 • “Editing text using the soft keys” on page 25 •...

  • Page 25: Editing Text Using The Soft Keys

    Note: No letters are associated with the number 1 or the 0 keys. Editing text using the soft keys You can use soft keys to edit text when you use features such as Personal Directory, Redial List, and Callers List. To edit an entry in your Personal Directory, press the select the desired entry from your Personal Directory.

  • Page 26: Entering Text Using The Usb Keyboard

    Entering and editing text Table 3: Editing soft key description (Part 2 of 2) Case Delete Done/Select/Enter Entering text using the USB keyboard You can use the USB keyboard, when connected, to enter text in the tools and graphical applications. For number entry in phone applications (for example, when dialing), you can use the keyboard to enter digits (0–9), as well as * and #.

  • Page 27: Connecting The Components

    Connecting the components Figure 4 shows connections on the IP Phone 1120E. Figure 4: IP Phone 1120E connections WARNING Ensure that the protective rubber cap on the Accessory Expansion Module port is in place when the port is not in use.

  • Page 28: Before You Begin

    Connecting the components Before you begin CAUTION Damage to Equipment Do not plug your IP Phone 1120E into a regular phone jack. This results in severe damage to the IP Phone. Consult your system administrator to ensure that you plug your phone into a 10/100/1000BaseT Ethernet jack. CAUTION Your IP Phone 1120E is designed for use in an indoor environment only.
  • Page 29 Figure 5: Release the IP Phone 1120E from the stand Use the following steps to connect the components of your phone. 1. Remove the stand cover. Pull upward on the center catch as indicated in Figure 6 on page 30, and remove the stand cover. The cable routing tracks are now accessible.
  • Page 30 Connecting the components Figure 6: Remove the stand cover 2. Connect the AC power adapter (optional). Connect the adapter to the AC adapter jack in the bottom of the phone. Form a small bend in the cable, and then thread the adapter cord through the channels in the stand.
  • Page 31 adapter is not required. To use local AC power, the optional AC adapter can be ordered separately. Note 2: You must use CAT-5e (or later) cables if you want to use gigabit Ethernet. 3. Install the handset. Connect the end of the handset cable with the short straight section into the handset.
  • Page 32 Connecting the components Figure 7: Cable routing tracks and mounting holes 8. Wall-mount your phone (optional). Your IP Phone 1120E can be mounted either by: (Method A) using the mounting holes on the bottom of the phone stand, or (Method B) using a traditional-style wall-mount box with an RJ-45 connector and a 15-cm (6-inch) RJ-45 cord (not provided).
  • Page 33 Method B: Attach the 15-cm (6-inch) CAT5e cable, position the stand over the mounting rivets, and slide the phone down the wall so that the rivets fit into the slots on the stand, indicated in Figure 7 on page 32 (Method B). 9.

  • Page 34: Configuring Telephone Options

    Virtual Office and Branch Office. For more information, see page 122. Note: The Password Mode menus are not available on all IP Phone 1120Es. Consult your system administrator. Figure 8: Telephone Options menu Volume adjustment Contrast adjustment Language Date/Time Display diagnostics Local Dialpad Tone...

  • Page 35: Using The Telephone Options Menu

    “Selecting date and time format” on page 39 • “Accessing display diagnostics” on page 40 • “Choosing local dialpad tone” on page 40 • “Viewing telephone information” on page 41 • “Diagnostics” on page 42 • “Configuring call log options” on page 43 •...

  • Page 36: Adjusting The Volume

    Configuring Telephone Options Select Cancel Adjusting the volume To adjust the volume, press the Options, and select Volume adjustment… To adjust the volume: 4. Use the Up/Down navigation keys to scroll and highlight an option (for example, Language…). 5. Press the Enter key.

  • Page 37: Adjusting The Display Screen Contrast

    Expansion Module for IP Phone 1100 Series. Note 2: You can also adjust the contrast using the Local Tools menu; Nortel recommends that you use the control in the Telephone Options menu. Configuring Telephone Options 2.

  • Page 38: Selecting A Language

    Configuring Telephone Options To adjust the display screen contrast: Lower Higher Select Cancel Selecting a language The display is available in multiple languages. To choose a language, press the Services key, select Language… Note: This language setting controls the language used by features on your phone only.

  • Page 39: Selecting Date And Time Format

    12-hour and 24-hour clocks. To select the date and time format, press the Services key, select Telephone To select a date and time format: Configuring Telephone Options 1. Press the Up/Down scroll and highlight the desired language (for example, German [Deutsche]).

  • Page 40: Accessing Display Diagnostics

    Configuring Telephone Options Select Cancel Accessing display diagnostics The Display diagnostics option tests the IP Phone display screen and indicator lights. To access display diagnostics, press the select Telephone Options, and select To select Display diagnostics: Cancel Choosing local dialpad tone...

  • Page 41: Viewing Telephone Information

    To choose a local dialpad tone: Select Cancel Viewing telephone information The Set Info option displays the following phone-specific information: • General Info • Set IP Info • Ethernet Info • Server Info • Encryption Info To view IP Phone information, press the...

  • Page 42: Diagnostics

    Configuring Telephone Options To view IP Phone information: Cancel Diagnostics The Diagnostics option displays the following phone-specific information: • Diag Tools (Ping, do Route Traces) • EtherStats (Speed, Auto Neg, CRC Errors, Collision) • IP Stats (Packet Info) • RUDP Stats (Msg receive/trans) •...

  • Page 43: Configuring Call Log Options

    The default configuration is Log all calls. To log unanswered calls only, press the Options, and select Call Log To log only unanswered calls: Select Cancel Configuring Telephone Options Services key, select Option. 1. Press the Up/Down scroll and highlight the option.
  • Page 44 Configuring Telephone Options Configuring New Call Indication You can configure your IP Phone 1120E to display a message to indicate that a new incoming call was received. The default configuration is On. To configure new call indication, press the Options, and select...
  • Page 45 (as opposed to the area code followed by the phone number). Configuring Telephone Options Services Call Log Option.
  • Page 46 Configuring Telephone Options This reordering is also performed when you scroll through your Callers List. To configure area codes, press the Options, and select Call Log To configure default area codes (maximum of three): Select Cancel Services key, select Option.

  • Page 47: Choosing A Ring Type

    Cancel Choosing a ring type The Ring type… option configures the phone’s ring tone. To choose a ring type, press the Services Ring type… Configuring Telephone Options 1. Press the Up/Down scroll and highlight 2. Press the Enter 3. Press the...

  • Page 48: Enabling Or Disabling Call Timer

    Configuring Telephone Options To choose a ring type: Play Select Stop Cancel Enabling or disabling Call Timer The call timer measures how long you are on each call. To enable Call Timer, press the Services Call Timer. To enable or disable Call Timer: 1.

  • Page 49: Enabling Onhook Default Path

    To rename feature key labels, press the and select Change feature key Configuring Telephone Options 2. Choose one of the following: — Press the Select configuration and return to the Telephone Options —...
  • Page 50 Configuring Telephone Options Note: If a feature key is configured as an auto-dial key, the label does not change if the auto-dial key configuration changes. To rename the labels: Home Select Cancel To restore the default labels: To restore default labels, press the...

  • Page 51: Configuring The Name Display Format

    To configure name display format, press the Telephone Options, and select To configure name display format: Configuring Telephone Options 8. Use the Up/Down navigation keys to scroll and highlight one of the following: a. Restore all key labels —...

  • Page 52: Configuring Live Dialpad

    Configuring Telephone Options Select Cancel Configuring Live Dialpad The Live Dialpad option activates the Primary DN key when you make a call by dialing a directory number on the dialpad without picking up the handset or pressing the handsfree key.
  • Page 53 Select Cancel Configuring Telephone Options 3. Press the Up/Down scroll and highlight one of the following: — — (default) 4. Choose one of the following: — Press the Select configuration. — Press the Cancel existing configurations. navigation keys to soft key to save the...

  • Page 54: Configuring Local Menu Options

    Configuring Local Menu options Configuring Local Menu options Note 1: Many of the options discussed in this section are for administrator use only. Do not make any changes unless instructed by an administrator. Note 2: Your system administrator can establish a password for the Local Tools menu.
  • Page 55 Table 5: Navigation key functions in menus (Part 2 of 2) Function Enter digits on the Select the associated menu item dialpad Stop Close the menu The key functions in dialog boxes are described in Table 6. Table 6: Navigation key functions in dialog boxes Function Down arrow keys...

  • Page 56: Using The 1. Preferences Submenu

    Sleep tool to control how long the display remains lit if the phone is inactive. Note: Contrast can also be adjusted in the Telephone Options menu; Nortel recommends that you use the control in the Telephone Options menu whenever possible.
  • Page 57 To configure Contrast or Sleep tools: Exit Configuring Local Menu options 1. Press the Up/Down and highlight one of the following: — Contrast — Sleep Note: Sleep is displayed in the format xxx, where xxx is a time in minutes or hours.

  • Page 58: Changing 2. Language

    2. Language. To select the language used in local menus: Select Cancel Exit Services key, select Telephone Options, 1. Press the Up/Down scroll and highlight the desired language (for example, German [Deutsche]). 2. Choose one of the following: — Press the...

  • Page 59: Using The 2. Local Diagnostics Submenu

    Using the 2. Local Diagnostics submenu Use the Local Tools menu following: • “Using 1. IP Set&DHCP Information” on page 59 • “Using 2. Network Diagnostic Tools” on page 59 • “Using 3. Ethernet Statistics” on page 59 • “Using 4. IP Network Statistics” on page 59 •...

  • Page 60: Using 5. Usb Devices

    Configuring Local Menu options Using 5. USB Devices The USB devices tool provides information about Universal Serial Bus (USB) devices that connect to your phone. Your IP Phone 1120E automatically detects USB devices when you connect them to the USB port in the back of the phone.

  • Page 61: Making A Call

    Making a call This section describes features associated with making a call. You can make a call from your IP Phone 1120E using any of the following methods: • “Using Off-hook dialing” on page 61 • “Using On-hook dialing” on page 62 •...

  • Page 62: Using On-Hook Dialing

    Making a call (Goodbye) Using On-hook dialing 2498 (Goodbye) 3. To terminate the call, choose one of the following: — Replace the handset into the cradle. — Press the Goodbye 1. Leave the handset in the cradle. 2. Press the line (DN) key. 3.

  • Page 63: Using Handsfree Dialing

    Using handsfree dialing Use handsfree dialing to use a built-in microphone and speaker, or a headset, instead of the handset. While on an active call, you can switch between Handset and Handsfree mode. To use handsfree dialing: (Handsfree) (Headset) To discontinue a handsfree call: (Goodbye) To mute a handsfree call: (Mute)
  • Page 64 Making a call (Mute) To switch from handsfree to handset: To switch from handset to handsfree: (Handsfree) To use a headset: (Headset) To switch from handsfree to headset: (Headset) 2. Press the Mute key again to return to a two-way handsfree conversation. Lift the handset.

  • Page 65: Using The Directory Applications

    Using the Directory applications You can make calls using the following Directory applications available on your IP Phone 1120E: • “Making a call using Corporate Directory” on page 65 • “Making a call using the Personal Directory” on page 66 •...

  • Page 66: Making A Call Using The Personal Directory

    Making a call Dial Cancel To scroll to a specific number: Dial Cancel Making a call using the Personal Directory The Personal Directory feature allows you to store a maximum of 100 entries consisting of names and numbers. To use the Personal Directory, press the Directory key and select...

  • Page 67: Making A Call Using The Callers List

    To make a call using the Personal Directory: Dial Cancel Making a call using the Callers List The Callers List feature automatically stores up to a maximum of 100 callers. After 100 callers have been stored, each additional caller overwrites the oldest entry. To use the Callers List, press the key and select Callers List.

  • Page 68: Making A Call Using The Redial List

    Making a call Making a call using the Redial List The Redial List feature automatically stores a maximum of 20 previously dialed phone numbers. To use the Redial List, press the select Redial List. For information on how to configure and use the Redial List, refer to “Using the Redial List”...

  • Page 69: Using Predial

    Using Predial Use the Predial feature to enter, preview, and edit numbers before dialing. To use Predial: 2498 3. Choose one of the following: — In the Redial List, press the navigation key to display the date and time the last call was placed to the selected entry.

  • Page 70: Using Autodial

    Making a call To edit a Predial number: Clear Delete 2498 Using AutoDial Use the AutoDial feature to display, store, and automatically dial phone numbers. To store an AutoDial number: AutoDial 1. Use the dialpad to enter the number. 2. Choose one of the following: —...
  • Page 71 AutoDial To display an AutoDial number: Display AutoDial To use AutoDial: AutoDial 3. Press the AutoDial store the number on the selected key. Note: After you store a number, the word Autodial disappears, and the stored number is displayed. 4. Assign a label to the key. Note: After you assign the label, the number disappears and only the label appears on the screen next to the key.

  • Page 72: Using Ring Again

    Making a call Using Ring Again Use the Ring Again feature if you receive a busy tone or if there is no answer. Your IP Phone rings when the person you called becomes available. Ring Again automatically redials the number. To activate Ring Again: RngAgn To call a Ring Again party when you receive notification:...

  • Page 73: Using Last Number Redial

    To deactivate Ring Again before notification: RngAgn Using Last Number Redial Use the Last Number Redial feature to automatically redial the last dialed number. To use Last Number Redial: 2498 Choose one of the following: — Press the Ring Again second time.

  • Page 74: Using Speed Call

    Making a call Using Speed Call Use the Speed Call feature to place internal and external calls by dialing a one-, two-, or three-digit code to store, edit, and automatically dial frequently called phone numbers. To store a Speed Call number: SpcCtl SpcCtl To make a Speed Call:...

  • Page 75: Using System Speed Call

    Using System Speed Call Use the System Speed Call feature to dial Speed Call codes that override dialing restrictions placed on your IP Phone. To make a System Speed Call: SScUsr SScCtl Using HotLine Use the HotLine feature to automatically dial a specific number. To use HotLine: HotLine 3.

  • Page 76: Using Intercom Calling

    Making a call Using intercom calling Use the Intercom feature to call a member of your intercom group by pressing the code assigned to each member. To make an intercom call: Intrcm To answer an intercom call while on a line other than your intercom group line: (Hold) (Goodbye)

  • Page 77: Answering A Call

    Answering a call Each incoming call causes the phone to ring, the LCD indicator ( beside the Line (DN) key to flash, and the Message Indicator lamp to flash. To answer a call: (Handsfree) (Headset) Choose one of the following four options: •...

  • Page 78: While On An Active Call

    While on an active call While on an active call This section describes the following features, available during an active call: • “Placing a call on hold” on page 78 • “Transferring a call” on page 79 • “Using Timed Reminder Recall” on page 80 •...

  • Page 79: Transferring A Call

    Transferring a call Use the Transfer feature to redirect a call to the appropriate person. To transfer a call to a third party: Trans Trans To return to the original call, if the transfer is incomplete: While on an active call 1.

  • Page 80: Using Timed Reminder Recall

    While on an active call Using Timed Reminder Recall Use the Timed Reminder Recall feature to receive a reminder tone when a transferred call is not answered. To use Timed Reminder Recall: Trans Trans 1. Press the Transfer put on hold. 2.

  • Page 81: Using Attendant Recall

    If the transferred call is not answered, your IP Phone rings: Trans (Goodbye) Using Attendant Recall Use the Attendant Recall feature to contact an attendant during a call and to connect the caller to the attendant. To contact the attendant while on a call: AttRcl (Goodbye) While on an active call...

  • Page 82: Using Call Park

    While on an active call Using Call Park Use the Call Park feature to hold temporarily (park) and retrieve a call from any IP Phone. Using Call Park does not tie up a line. When configured network-wide, Call Park can be used across networks. A System Park extension can be configured to automatically park most calls.
  • Page 83 To park a call using the SPRE code or FFC: Trans Conf Trans Conf To retrieve a parked call: Park While on an active call 1. Choose one of the following: — Press the Transfer — Press the Conference 2. Dial the Call Park FFC.

  • Page 84: Recording A Calling Party Number

    While on an active call Recording a Calling Party Number Use the Calling Party Number feature to record a caller’s number, or to charge a call to an account number, during an established call. To record a caller’s number for accounting purposes: CParty CParty Displaying incoming call information...

  • Page 85: Tracing A Malicious Call

    Tracing a malicious call Use the Call Trace feature to trace nuisance calls within your system. Note: This is not a default feature. Contact your system administrator to configure this feature on your IP Phone. To use Call Trace while on a call: CallTrace To use Call Trace without a Call Trace key: Trans...

  • Page 86: Incoming Calls

    Incoming calls Incoming calls You can use the following features when you have an incoming call: • “Using Automatic Answerback” on page 86 • “Using Call Pickup” on page 86 • “Using Call Waiting” on page 88 Using Automatic Answerback When the Automatic Answerback feature is active, your IP Phone automatically answers in Handsfree mode after one ring;...
  • Page 87 Pickup To answer an incoming call in another call pickup group: GrpPkp To answer a call at a specific extension in any pickup group: Pickup 2. Choose one of the following: — Press the Pickup — Enter the Pickup Ringing Number FFC.

  • Page 88: Using Call Waiting

    Incoming calls Using Call Waiting The Call Waiting feature alerts you to an incoming call by producing a tone. It also puts the current call on hold while you answer the new call. To answer an incoming call while on another call: (Hold) CallWait To return to the first IP Phone call:...
  • Page 89 If you do not have a Call Waiting key: (Goodbye) 2. Press the line (DN) key associated with the first call. 1. Press the Goodbye current call. 2. Press the line (DN) key beside the flashing status icon to answer the incoming call.

  • Page 90: While Away From Your Desk

    While away from your desk While away from your desk You can use the following features when you are away from your desk: • “Using Call Forward” on page 90 • “Using Internal Call Forward” on page 91 • “Using Remote Call Forward” on page 92 •...

  • Page 91: Using Internal Call Forward

    To deactivate Call Forward: To reinstate Call Forward to the same number: Using Internal Call Forward Use Internal Call Forward to accept only calls originating at internal DNs to ring at another DN. Calls originating outside your IP Phone system still ring at your IP Phone.

  • Page 92: Using Remote Call Forward

    While away from your desk IntForward To deactivate Internal Call Forward: IntForward To reinstate Call Forward to the same number: IntForward IntForward Using Remote Call Forward Use the Remote Call Forward feature (from any phone other than your own) to forward calls to any IP Phone. To activate Remote Call Forward: 3.
  • Page 93 To deactivate Remote Call Forward: While away from your desk 3. Dial the Remote Call Forward Activate FFC to activate the feature. 4. Dial your Station Control dial tone sounds. 5. Choose one of the following: — Dial your DN. —...

  • Page 94: Securing Your Ip Phone

    While away from your desk Securing your IP Phone Use the Electronic Lock feature to prevent others from making calls from your IP Phone. The Electronic Lock feature is controlled using your Station Control Password (SCPW). To change your Station Control Password, please refer to “Security features”...
  • Page 95 (Goodbye) To unlock your IP Phone: (Goodbye) While away from your desk 4. Choose one of the following: — If you are dialing locally, press the Goodbye key. — If you are dialing the FFC remotely, dial your DN. 1. Lift the handset. 2.

  • Page 96: Talking With More Than One Person

    Talking with more than one person Talking with more than one person Use the following features to enable conversations between more than two people: • “Using the Call Join feature” on page 96 • “Setting up a conference call” on page 97 •...

  • Page 97: Setting Up A Conference Call

    Setting up a conference call Use the Conference feature to set up a conference call for a maximum of three or six people including yourself. The maximum number of people the conference feature supports depends on the configuration of your IP Phone.

  • Page 98: Using Conferee Selectable Display

    Talking with more than one person Using Conferee Selectable Display Use the Conferee Selectable Display and Disconnect feature to list active conferees and disconnect a conferee from the conference call. To view active conferees: ConfDsp (Goodbye) To disconnect a conferee: ConfDsp 2.

  • Page 99: Using Group Call

    (Goodbye) Using Group Call Use the Group Call feature to automatically call members of a predefined group, one at a time, until all members answer. To call group members: Talking with more than one person 2. Press the line (DN) key on which the conference call is established.
  • Page 100 Talking with more than one person GrpCl To answer a group call: 2. Press the Group Call Group Call FFC. — The feature automatically calls all group members. The icon flashes until all members answer. — The phone numbers of the group members appear on the display as they answer.
  • Page 101 Talking with more than one person To end a group call: Press the Goodbye key. Note: When the person who made the group call disconnects, the call (Goodbye) terminates for all members of the group. However, the members of the group call can disconnect from the call and not affect other members on the call.

  • Page 102: Working Without Interruption

    Working without interruption Working without interruption This section describes the Activating Make Set Busy feature, which provides uninterrupted work time. Activating Make Set Busy Use the Make Set Busy feature to make your IP Phone appear busy to all callers. To activate Make Set Busy: MakeSetBsy To deactivate Make Set Busy:...

  • Page 103: Additional Call Features

    Additional call features Contact your system administrator to determine if the following call features are available on your IP Phone. • “Using AutoDial Transfer” on page 103 • “Using the Buzz feature” on page 104 • “Using Call Page Connect to make an announcement” on page 104 •...

  • Page 104: Using The Buzz Feature

    Additional call features (Goodbye) Using the Buzz feature Use the Buzz feature to notify another person of a call, a visitor, or a request. Two IP Phones that are linked together enable one person to signal the other. The person signaled hears a buzz. To buzz the IP Phone linked to your IP Phone: Buzz Using Call Page Connect to make an...

  • Page 105: Using Centrex/Exchange Line Switchhook Flash

    (Goodbye) Using Centrex/Exchange Line Switchhook Flash Use the Centrex/Exchange Line Switchhook Flash feature during an established call to use a Centrex service, such as Call Transfer or Three- Way Calling. To use Centrex/Exchange Line Switchhook Flash: CentrexSHF (Goodbye) Charging a call or charging a forced call Use the Call Charge feature to charge a call to a specific account.
  • Page 106 Additional call features To charge a local or long-distance call to an account before you dial: Charge To charge a call in progress: Trans Conf Conf 1. Lift the handset. 2. Choose one of the following: — Press the Charge —...
  • Page 107 2493 To charge a call to an account when you transfer a call: Trans Trans Trans Additional call features 4. Press the line (DN) key to return to the call. 1. Press the Transfer on hold. 2. Choose one of the following: —...

  • Page 108: Using Enhanced Override

    Additional call features To charge a call to an account when you add someone to a conference call: Conf Conf Conf Using Enhanced Override Use the Enhanced Override feature to override an active call after you attempt a Forced Camp-on. Use Enhanced Override to make a call or a consultation call, such as placing a call on hold and calling another party.

  • Page 109: Using Forced Camp-On

    To use Enhanced Override: EnhOvr EnhOvr (Goodbye) Using Forced Camp-on Use the Forced Camp-on feature to automatically ring another IP Phone (internal or external) immediately after that IP Phone disconnects from its current call. Additional call features You receive a busy signal after dialing a phone number.

  • Page 110: Overriding A Busy Signal

    Additional call features To use Forced Camp-on: EnhOvr Answering a call camped-on to your extension: Overriding a busy signal Use the Override feature to override a busy signal and interrupt another call. You receive a busy signal after dialing a phone number.

  • Page 111: Using Privacy Release

    To override a busy signal: EnhOvr (Goodbye) Using Privacy Release Use the Privacy Release feature to enable one or more people who share your DN to join a call. To use Privacy Release in an established state: PrvRls Additional call features 1.

  • Page 112: Using Radio Page

    Additional call features Using Radio Page Use the Radio Page feature to page a person and stay on the line until they answer. The paged person answers the call after entering a special Page Meet-me code from any IP Phone. To use Automatic Preselection (Meet-me page): (Goodbye) 1.
  • Page 113 To use Automatic Post-selection: The called party is either busy on the IP Phone or away from their desk. To page the called party, you do not need to redial the number of the called party. RadPag (Goodbye) To answer a Radio Page: If you carry a Radio Pager, a page indicates that someone dialed your DN.

  • Page 114: Using Voice Call

    Additional call features Using Voice Call Use the Voice Call feature to make an announcement through someone else’s IP Phone speaker. To make a voice call: VceCal (Goodbye) To respond to a voice call: 3. Dial your own DN to connect to the paging caller.

  • Page 115: Additional Phone Features

    Additional phone features The following features are described in this section: • “Using the Personal Directory” on page 115 • “Using the Callers List” on page 118 • “Using the Redial List” on page 120 • “Using Virtual Office” on page 122 •...
  • Page 116 Additional phone features Next Done Cancel To edit an entry: Edit 2. Use the dialpad to enter the name. 3. Press the Next soft key. 4. Use the dialpad to enter the phone number. 5. Choose one of the following: —...
  • Page 117 Done Cancel To delete an entry: Delete Confirm Cancel To search for an entry: Additional phone features 3. Choose one of the following: — Press the Done changes. — Press the Cancel to the Personal Directory without saving your changes. 1.

  • Page 118: Using The Callers List

    Additional phone features Dial Cancel Using the Callers List The Callers List feature logs all incoming calls. The Callers List can store up to 100 entries. When the list is full, the system overwrites the oldest entry. Use the Callers List feature to review missed calls and to dial calls. The Callers List contains: •...
  • Page 119 To dial an entry: Dial To delete an entry: Delete Confirm Cancel To delete the entire Callers List: Delete Additional phone features 1. Press the Up/Down scroll and highlight the desired entry. 2. Press the Dial soft key. 1. Press the Up/Down scroll and highlight the desired entry.

  • Page 120: Using The Redial List

    Additional phone features Using the Redial List The Redial List feature logs all outgoing calls. The Redial List can store up to 20 entries. When the list is full, the system overwrites the oldest entry. Use the Redial List feature to review calls made and to redial previously dialed calls.
  • Page 121 Dial To delete an entry: Delete To delete the entire Redial List:. Delete Additional phone features 2. Press the Dial soft key. 1. Press the Up/Down scroll and highlight the desired entry. 2. Press the Delete soft key. 3. Choose one of the following soft keys: —...

  • Page 122: Using Virtual Office

    Additional phone features Using Virtual Office The Virtual Office feature provides a service you can use while you are away from your desk to transfer calls, and all your office IP Phone features, to a remote IP Phone. Virtual Office makes this possible by allowing you to use another IP Phone (the Remote phone) to log in to your own home or office IP Phone (the Office phone).

  • Page 123: Logging In To Virtual Office

    Table 8: Virtual Office connection availability IP Phone model IP Phone 2004 IP SoftPhone 2050 IP Phone 2007 Note 1: When logged into an IP Phone 1120E or an IP Softphone 2050 using Virtual Office, feature keys 4 and 5, and the Shift key, are not available to the IP Phone 1120E.

  • Page 124: Using Virtual Office On Your Remote Ip Phone

    Additional phone features A successful login transfers all the features, time, date, and tones to your Remote IP Phone from your Office IP Phone. Using Virtual Office on your Remote IP Phone Because the display characteristics, including size, vary from one IP Phone model to the next, your Office IP Phone 1120E display is different on each Remote phone.
  • Page 125 Additional phone features Figure 9: Logged in to an IP Phone 1120E 47678 AutoDial 42888 45645 User: 45645 Trans Conf Forward More... Figure 10 shows an IP Phone 1140E logged in as a Remote phone to an IP Phone 1120E Office phone. Fewer display lines are available on the IP Phone 1120E, so the display provides less information.
  • Page 126 Additional phone features Figure 10: Logged in to an IP Phone 1120E using an IP Phone 1140E 42597 47678 42888 Trans Figure 11 shows an IP Softphone 2050 logged in as a Remote phone to an IP Phone 1120E Office phone. In this case, the information display is arranged in a different fashion, but all the information is visible at one time.

  • Page 127: Using Virtual Office On Your Office Ip Phone

    Additional phone features Using Virtual Office on your Office IP Phone Figure 12 shows the IP Phone 1120E display when the phone is logged out due to remote access. Figure 12: Office phone displays the message Logged Out Logged Out. Virtual Home When activated for Virtual Office by a Remote IP Phone, your Office IP...

  • Page 128: Logging Out Of Virtual Office

    Additional phone features To regain operation of an IP Phone being used for Virtual Office: Home Vrtual Logging out of Virtual Office While working on a Remote phone, you can log out of Virtual Office using the following steps. To log out from a Remote IP Phone: (Services) Choose one of the following: —...

  • Page 129: Troubleshooting Virtual Office

    Troubleshooting Virtual Office Virtual Office can display error messages on-screen. Table 9 lists error messages and describes actions to correct the causes. Table 9: Troubleshooting Virtual Office (Part 1 of 3) Displayed Message Busy, try again Invalid ID (1) Invalid ID (2) Invalid ID (3) Additional phone features Probable Cause...
  • Page 130 Additional phone features Table 9: Troubleshooting Virtual Office (Part 2 of 3) Displayed Message Locked from Login Permission Denied Permission Denied Permission Denied Permission Denied Probable Cause Three failed attempts to enter the correct Station Control Password. Remote IP Phone has no Station Control Password.

  • Page 131: Using Media Gateway 1000B

    Table 9: Troubleshooting Virtual Office (Part 3 of 3) Displayed Message Permission Denied Server Unreachable Server Unreachable Using Media Gateway 1000B The Media Gateway 1000B (MG 1000B) provides a means of extending CS 1000 Release 4.5 features to one or more remotely located branch offices using the Branch Office feature.

  • Page 132: Using Test Local Mode

    Local Mode If the WAN connection fails, the IP Phone loses communication with the Main Office Telephone Preference Service (TPS). It then registers with the MG 1000B and receives IP Phone services from the MG 1000B. Features such as Personal Directory, Redial List, and Callers List are not available when operating in Local Mode.

  • Page 133: Troubleshooting Mg 1000B

    Note: If you do not use the Resume Normal Mode command after testing, the IP Phone automatically returns to Normal Mode in 10 minutes. (Services) Troubleshooting MG 1000B The MG 1000B can display error messages on-screen. Table 10 lists error messages and describes actions to correct the causes. Table 10: Troubleshooting MG 1000B (Part 1 of 2) Display Message Local Mode...
  • Page 134 Additional phone features Table 10: Troubleshooting MG 1000B (Part 2 of 2) Display Message Local Mode Invalid ID (2) Probable Cause Branch User ID not found in any equipped TN. Actions Notify system administrator.

  • Page 135: Using Hospitality Features

    Using Hospitality features Hospitality features are intended for hotel operations. The following features are discussed in this section: • “Configuring Automatic Wake-Up” on page 135 • “Activating Message Registration” on page 137 • “Using Maid Identification” on page 139 • “Displaying Room Status”...
  • Page 136 Using Hospitality features (Goodbye) To cancel an Automatic Wake-Up call: (Goodbye) To verify the time for the Automatic Wake-Up call: 4. Press the Goodbye 1. Lift the handset. 2. Dial the Automatic Wake-Up Quit 3. Press the Goodbye 1. Lift the handset. 2.

  • Page 137: Activating Message Registration

    (Goodbye) Activating Message Registration Use the Message Registration feature to read, change, or reset meters that log your hotel IP Phone calls. To read meters: To change a meter: Using Hospitality features 4. Press the Goodbye 1. Press the Message Registration 2.
  • Page 138 Using Hospitality features To reset a meter to zero: 4. Press the key. 5. Press the Message Registration 1. Press the Message Registration 2. Dial the room DN. 3. Press the key. 4. Press the Message Registration key. key. key.

  • Page 139: Using Maid Identification

    Using Maid Identification Use the Maid Identification feature to track the cleaning status of rooms. The maid enters the information from the IP Phone in each room. To enter cleaning status: Using Hospitality features 1. Press the Room Status 2. Dial the DN for the room. 3.

  • Page 140: Displaying Room Status

    Using Hospitality features Displaying Room Status Use the Room Status feature to display the status of a room using the Display Module. To read the status of a room: Changing the status of a room: 1. Press the Room Status 2.
  • Page 141 2. Dial the DN for the room. The DN 3. Dial the status code for the room. A 4. Press the Using Hospitality features displays followed by a two-digit code.The first digit indicates the occupancy status: = Room vacant = Room occupied The second digit indicates the cleaning status of the room: = Cleaning requested...

  • Page 142: Accessing External Server Applications

    Accessing External Server Applications Accessing External Server Applications Use External Server Applications to access a variety of applications directly from your IP Phone 1120E. To find out what features and services are available, contact your system administrator. Depending on what is available on your system, your phone can provide information;...

  • Page 143: Flexible Feature Codes (Ffc)

    Flexible Feature Codes (FFC) Use Table 11 to keep track of the FFCs assigned by your system administrator. Table 11: Flexible Feature Codes (Part 1 of 2) Feature Automatic Wake-Up Activate Automatic Wake-Up Deactivate Automatic Wake-Up Verify Call Detail Recording Charge Account Call Forward All Calls Activate...
  • Page 144 Flexible Feature Codes (FFC) Table 11: Flexible Feature Codes (Part 2 of 2) Feature RingAgain Deactivate Station Control Password Change Feature Virtual Office Terminal Log Off Virtual Office Terminal Log On...

  • Page 145: Terms You Should Know

    These keys are also used to configure parameters in the Date/time display The current date and time when the telephone is in an idle state. Terms you should know Telephone Options menu.
  • Page 146 Terms you should know Directory Number (DN) A number consisting of one to seven digits for a telephone, and also known as an extension number. Feature display An area that shows status information about the feature in use. It also displays the name and status of the active session.
  • Page 147 A sound indicating that a call you have made is ringing at its destination. Services key A fixed key used to access options such as Telephone Options, Password Admin, Virtual Office Login, Virtual Office Logout, Test Local Mode, and Resume Normal Mode.
  • Page 148 Station Control Password (SCPW) Enables security features on your phone to prevent others from making calls from your telephone and to prevent access to protected features (for example, Remote Call Forward). Status Messages A message displayed to inform the user of important information.
  • Page 149 User interface Screen displays that interact with the end user as a result of an action or event. Visual Alerter/Message Waiting indicator An LCD or an LED that flashes to indicate that a message is waiting or when the ringer is on. Terms you should know...
  • Page 150 Terms you should know...

  • Page 151: Regulatory And Safety Information

    Consult the dealer or an experienced radio/ TV technician for help. Note: The user should not make changes or modifications not expressly approved by Nortel Networks. Any such changes could void the user’s authority to operate the equipment This Class B digital apparatus complies with Canadian ICES-003. Cet appareil numérique de la classe B est conforme à...
  • Page 152 Regulatory and safety information To prevent radio interference to the licensed service, this device must be operated indoors only and should be kept away from windows to provide maximum shielding. こ の装置は、 情報処理装置等電波障害自主規制協議会 （ Ｖ Ｃ Ｃ Ｉ ） の基準に基づ く ク ラ ス B 情報技術装置です。...

  • Page 153: Other

    GmbH address: Ingolstaedter Strasse 14-18, 80807 Munich Germany Australia: AS/ACIF S004: Voice Frequency Performance Requirements for Customer Equipment Regulatory and safety information Description ITE equipment - Safety - Part 1: General requirements Safety of Information Technology Equipment or Nortel Networks www.nortel.com...

  • Page 154: Denan Regulatory Notice For Japan

    Regulatory and safety information DenAn regulatory notice for Japan...

  • Page 155: Index

    Index Adjusting the display screen con- trast 37 Adjusting the volume 36 Area Code Setup 45 Attendant Recall 81 AutoDial 70 AutoDial Transfer 103 Automatic Wake-Up 135 Buzz feature 104 Call features and Flexible Feature Codes 20 Call Forward 90 Call Join 96 Call log options 54 Call Page 104...
  • Page 156 Index Display Network Diagnostics Utili- ties 18 Display Settings 56 Display settings 56 DN 146 Electronic Lock 94 Enabling OnHook Default Path 49 Enabling/disabling Call Timer 49 Enhanced Override 108 Enter key 15 Entering and editing text 24 Editing text using the soft keys Entering text using the USB keyboard 26 Expand key 16...
  • Page 157 Remote Call Forward 92 Resume Normal Mode 132 Ring Again 72 Ring type 49 Ringback/ring tone 147 Room Status 140 Secure your telephone 94 Security features 20 Selecting a language 38 Selecting date/time format 39 Self-labeled line/programmable feature keys 14...
  • Page 158 Index USB keyboard function keys 26 User Interface 149 Viewing telephone information 54 Virtual Office 122 Virtual Office login 123 Virtual Office logout 128 Virtual Office on your Remote tele- phone 124 Voice Call 114 Volume adjustment 36 Volume control 14...

  • Page 160: User Guide

    Users must take full responsibility for their applications of any products specified in this document. The information in this document is proprietary to Nortel Networks. Nortel, Nortel (Logo), the Globemark, SL-1, Meridian 1, and Succession are trademarks of Nortel Networks.

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