Nortel 2033 User Manual page 75

Table 4: Troubleshoot Virtual Office (Part 2 of 3)
Displayed Message
Invalid ID (3)
Locked from Login
Logged out
Permission Denied
(1)
Permission Denied
(3)
Permission Denied
(4)
Probable Cause
Incorrect User ID
entered.
User ID in
Gatekeeper database
points to originating
Call Server.
Three failed attempts
to enter the correct
Station Control
Password.
Home TN in use by
Virtual Office.
Remote telephone
has no Station
Control Password.
Incorrect User ID
entered.
Remote telephone
has no Station
Control Password.
Incorrect User ID
entered.
Attempt to log in to a
remote IP Phone
2002 or IP Phone
2004 (some
restrictions apply).
Additional features
Action
Enter correct User ID.
Notify system
administrator.
Wait one hour for the
lock to clear
automatically, or
notify system
administrator to clear
lock.
Log in to another TN
using Virtual Office.
Notify system
administrator.
Enter correct User ID.
Notify system
administrator.
Enter correct User ID.
Go to an IP Audio
Conference Phone
2033, IP Phone 2002,
or IP Phone 2004
and try to log in
again, or consult your
system administrator.
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