SMA SUNNY TRIPOWER 12000TL-US Installation Manual page 74

17 Contact
17 Contact
If you have technical problems with our products, please contact the SMA Service Line. We need
the following information in order to provide you with the necessary assistance:
• Inverter device type
• Inverter serial number
• Inverter firmware version
• Special country-specific settings of the inverter (if applicable)
• Type and number of PV modules connected
• Mounting location and altitude of the inverter
• Inverter message
• Optional equipment, e.g. communication products
• If necessary system name in the Sunny Portal
• If necessary access data in the Sunny Portal
United SMA Solar Technology
States/ Esta- America LLC
dos Unidos
Rocklin, CA
Canada/ SMA Solar Technology
Canadá Canada Inc.
Mississauga
74 STPTL-US-10-IA-xx-17
Toll free for USA, Canada and Puerto Rico / Llamada gra-
tuita en EE. UU., Canadá y Puerto Rico:
+1 877-MY-SMATech (+1 877-697-6283)
International / Internacional: +1 916 625-0870
Toll free for Canada / gratuit pour le Canada:
+1 877-MY-SMATech (+1 877-697-6283)
SMA Solar Technology America LLC
Installation Manual