Contacting Xplore: Service And Questions - Xplore iX101B2 User Manual

Docking Options:
•
Vehicle Docking Station
•
Desktop Docking Station
Carrying Options:
•
Carrying handle with Stylus and Shoulder Strap
•
Tablet backside hand-strap
Additional Accessories (Optional):
•
CAC reader expansion bay
•
1D2D bar code scanner
•
Auto adapter (cigarette lighter adapter)
•
Extended Battery
•
Extended Battery Bracket with Kickstand
•
Kensington Lock Slot
•
Screen Protector
•
True Serial Cable

Contacting Xplore: Service and Questions

N : To troubleshoot problems, before you call, read the FAQ page of the Xplore Technologies
OTE
web site. Go to http://www.xploretech.com; then select Customer Support; then FAQ.
If you purchased your tablet from an authorized Xplore dealer, contact the dealer for service
and support.
If you purchased your tablet directly from Xplore, use any of the following methods to
contact Xplore for service and support:
Website: http://www.xploretech.com
E-mail: customersupport@xploretech.com
Toll free: 1-866-296-8541
Fax: 1-512-336-7791
Before you contact Xplore, have the following information ready so that the customer
support representative can quickly provide a solution:
•
Product name: XSLATE B10
•
Product serial number (located on the back of the tablet)
•
Conditions under which the problem occurred
•
Any error messages that were displayed
•
Type of device connected, if any
Chapter 1 Welcome Contacting Xplore: Service and Questions 5