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TROUBLESHOOTING GUIDE & GUARANTEE
PROBLEM
The hand vacuum will not
operate
Motorized brush will not
work
Hand vacuum will not pick up
or suction is weak
Dust is escaping from the
hand vacuum
GUARANTEE
This product is unconditionally guaranteed for one year against all defects of workmanship and materials. This guarantee
does not affect your statutory rights. If this product proves unsatisfactory please contact our customer service department
on freephone 0800 862 0453 or by e-mail ukservice@euro-pro.com.
SUGGESTED SOLUTION
• Batteries need to be recharged.
• Batteries are dead and need to be replaced.
• There is no power in the electrical outlet being used while charging. Try
to charge using a different electrical outlet.
• The metal contact pins on the motorized brush are not in contact with
the connector slots on the vacuum. Remove the motorized brush and
re-insert firmly into the air-intake nozzle.
• The motorized brush is blocked. Carefully remove all the lint, hair, etc.
from the motorized brush.
• Dust cup is full. Empty the dust cup.
• Dust cup filter needs cleaning or replacement. Clean or replace the dust
cup filter.
• Vacuum needs to be recharged.
• Empty the dust cup container.
• The dust cup filter is not installed correctly. Remove it and re-insert it.
• The dust cup filter has a hole or a puncture in it. Replace it with a new one.
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