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Troubleshooting Guide
PROBLEM
The Pro Sonic Steam
Pocket
Mop will not
®
turn-on.
The unit will not
make steam.
Cannot select steam
setting/flashing blue
light remains on.
The Pro Sonic Steam
Pocket
Mop leaves water
®
on the floor.
The Pro Sonic Steam
Pocket
Mop left a white
®
spot on the floor.
Floors are cloudy, streaky
or spotty after steaming.
The Pro Sonic Steam
Pocket
Mop is hard to
®
push.
POSSIBLE REASONS & SOLUTIONS
Your Steam Mop should be securely plugged into an electrical outlet only.
Check your fuse or breaker.
If your unit still does not work, give us a call at: Freephone 0800 862 0453.
Is there water in the water tank? If not, add water to your Steam Mop following
instructions on page 4.
If the unit still doesn't make steam, follow the decalcification instructions on page 10.
If you have already plugged in your unit, unplug and try a different outlet. This
may reset the standby mode.
Add water to the tank and press the STEAM button to select a steam setting.
If your unit still does not work, give us a call at: Freephone 0800 862 0453.
Check to see if your Sonic Lift
you unplug the Steam Mop and change the Sonic Lift
Make sure the Sonic Lift
™
Do not leave your Steam Mop on the floor with a damp or wet cleaning pad.
If you're using tap water we recommend switching to distilled water.
Make sure the cap is securely on the water tank.
The Sonic Lift
cleaning pad might be dirty. Change the cleaning pad.
™
If you washed the Sonic Lift
damaged and require replacement.
You might have left the mop in the same spot for too long.
Do you have hard water? If you do, you might want to switch to distilled water.
This might be leftover from past cleaners used on the floor surface. Use the Pro
Sonic Steam Pocket
Mop a few more times and see if the leftover cloudiness
®
is removed. If this does not work, we suggest rinsing the floor with water, letting
it dry, and then steam mopping again with a clean pad. One or more rinses
generally removes the residue. A more stubborn case may require you to rinse
the floor with a mix of one part vinegar and two parts water.
Make sure the Sonic Lift
™
Check to see if the Sonic Lift
Check to see if the Sonic Lift
a dry cleaning pad.
cleaning pad is soaked through. We recommend
™
cleaning pad is attached correctly.
cleaning pad with powder detergent, then it may be
™
cleaning pad is attached correctly.
cleaning pad is excessively dirty.
™
cleaning pad is excessively wet. If it is, change to
™
www.sharkninjamanuals.com
cleaning pad.
™
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