How To Obtain Service - Lynx l27 Installation, Care & Use Manual

How to Obtain Service
Before you call for service:
I ) Is there Gas Supplied to the Grill?
2) Is there a power outage in the area (lights will not work)?
3) Have you recently refilled the LP Tank?
Before calling for service, please make sure you have the following information:
1) Model number
2) Date of purchase
3) Proof of purchase by the original owner
4) Serial number.The serial number can be located on the rating plate, which is located either
under the drip tray, on the heat shield behind the front panel, or on the inside left cabinet wall
(for most freestanding grills).
For warranty service, contact the LYNX Customer Service Department for an authorized service
agent near you. Our number is (888) Buy-Lynx (888-289-5969). Provide the Model Number, Serial
Number, date of installation, and a brief description of the problem.
Your satisfaction is of the utmost importance to us. If a problem cannot be resolved to your satis-
faction, please write, fax or email us:
Lynx Professional Grills
6023-25 Bandini Blvd., Commerce, CA 90040
Service: (888) Buy-Lynx (888-289-5969)
Tel: (323) 838-1770
Fax: (323) 838-1778
www.lynxgrills.com
Contact Lynx as well for replacement parts. Parts are shipped EO.B. Commerce, CA.
IF SHIPMENT ARRIVES DAMAGED:
1) VISIBLE LOSS OR DAMAGE: Be certain this is noted on freight bill or express receipt and
signed by person making delivery.
2) FILE CLAIM FOR DAMAGES IMMEDIATELY, regardless of extent of damage.
3) CONCEALED LOSS OR DAMAGE: If damage is unnoticed until merchandise is unpacked,
notify transportation company or carrier immediately and file "concealed damage" claim with
them. This should be done within (15) days of date delivery is made to you. Be sure to retain
container for inspection. We cannot assume responsibility for damage or loss incurred in
transit.
4) Limited to the replacement of defective parts with the owner paying all other costs includ-
ing labor.
B_lyNX 2s