Troubleshooting Guide; Warranty - Shark S2901BR Owner's Manual

Troubleshooting Guide

PROBLEM
The Shark Multi-Function
®
Steam Pocket Mop Lite
®
will not turn-on.
The unit will not make
steam.
The Shark Multi-Function
®
Steam Pocket Mop Lite
®
leaves water on the floor.
The Shark Multi-Function
®
Steam Pocket Mop Lite
®
left a white spot on the
floor.
Floors are cloudy, streaky
or spotty after steaming.
The Shark Multi-Function
®
Steam Pocket Mop Lite is
®
hard to push.

Warranty

Legal Warranty: 90 days.
POSSIBLE REASONS & SOLUTIONS
Your steam mop should be securely plugged into an electrical outlet only.
Check your fuse or breaker.
Is there water in the water tank? If not, add water to your steam mop following
instructions on page 7.
When using the unit in the handheld mode, ensure that you are holding the
handheld unit horizontally to optimise the steam output. Do not hold the
handheld unit vertically as this will impede steam production. Use the hose with
your chosen accessory to reach difficult areas and above floor cleaning whilst
maintaining the horizontal position of the handheld unit.
If the unit still does not make steam, follow the instructions on page 13 to clean
the nozzle.
Check to see if your cleaning pocket is too wet. We recommend you unplug the
steam mop and change the cleaning pocket.
Make sure the cleaning pocket is attached correctly.
Do not leave your steam mop on the floor with a damp or wet cleaning pocket.
If you're using tap water, we recommend switching to distilled water.
Make sure the cap is securely on the water tank.
The cleaning pocket might be dirty. Flip or change the cleaning pocket.
If you washed the cleaning pocket with powder detergent, then your pocket
could be damaged and require replacement.
This could also be an indication of prior soap or grease residue that has
accumulated on the floor. As our steam mops use only a small amount of
water, it may not be wet enough to rinse off the accumulation that the steam
is bringing to the surface. We suggest rinsing the floor with nothing but water,
letting it dry, and then steam mopping again with a clean pocket. One or more
rinses generally removes the residue.
A more stubborn case may require you to rinse the floor with a mix of one part
vinegar and two parts water.
Make sure the cleaning pocket is attached correctly.
Check to see if the cleaning pocket is excessively dirty. If so, replace the
cleaning pocket.
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