Nokia 6165i User Manual page 223

improper installation, or other acts which are not the fault of Nokia,
including damage caused by shipping.
b) The Product has been damaged from external causes such as
collision with an object, or from fire, flooding, sand, dirt, windstorm,
lightning, earthquake or damage from exposure to weather
conditions, an Act of God, or battery leakage, theft, blown fuse, or
improper use of any electrical source, damage caused by computer
or internet viruses, bugs, worms, Trojan Horses, cancelbots or
damage caused by the connection to other products not
recommended for interconnection by Nokia.
c) Nokia was not advised in writing by the Consumer of the alleged
defect or malfunction of the Product within fourteen (14) days after
the expiration of the applicable limited warranty period.
d) The Product serial number plate or the enhancement data code
has been removed, defaced or altered.
e) The defect or damage was caused by the defective function of the
cellular system or by inadequate signal reception by the external
antenna, or viruses or other software problems introduced into the
Product.
8.
Nokia does not warrant uninterrupted or error-free operation of the
Product. If a problem develops during the limited warranty period,
the Consumer shall take the following step-by-step procedure:
a) The Consumer shall return the Product to the place of purchase
for repair or replacement processing.
b) If "a" is not convenient because of distance (more than 50 miles)
or for other good cause, the Consumer shall ship the Product
prepaid and insured to Nokia. See www.nokiausa.com/support for
the address of the repair center nearest you.
c) The Consumer shall include a return address, daytime phone
number and/or fax number, complete description of the problem,
proof of purchase and service agreement (if applicable). Expenses
related to removing the Product from an installation are not covered
under this limited warranty.
d) The Consumer will be billed for any parts or labor charges not
covered by this limited warranty. The Consumer will be responsible
for any expenses related to reinstallation of the Product.
e) Nokia will repair the Product under the limited warranty within
30 days after receipt of the Product. If Nokia cannot perform repairs
covered under this limited warranty within 30 days, or after a
reasonable number of attempts to repair the same defect, Nokia at
its option, will provide a replacement Product or refund the
purchase price of the Product less a reasonable amount for usage. In
Section 4B Manufacturer's Warranty 197