Assyst Plus - Mercedes-Benz 212 Sedan E-Class Service Manual

ASSYST PLUS

Extended maintenance strategy
Both workshops and the customer will benefit from
the extended maintenance scopes from the very first
kilometer driven.
By making maintenance less complicated and intro-
ducing the basic service which covers the technically
essential items, we are able to offer maintenance that
is more cost-efficient and competitive without
compromising the usual Mercedes-Benz service
quality.
Previously, the maintenance scopes alternated
between the minor basic service (Service A) and the
major basic service (Service B). These services have
now been classified as the technically essential Basic
Service and the additional PLUS package.
A basic package, which does not include some indi-
vidual service items which previously formed part of
the service, has been developed for the Basic Service
for price-conscious customers.
A PLUS package has also been developed to allow
those customers for whom convenience and service is
important to continue to have these service items
performed by Mercedes-Benz Service.
PLUS package
The service advisor must offer the PLUS package to
the customer during a consultation because it is no
longer included in the conventional maintenance
scopes.
The aim of this consultation is to offer the customer
the package best suited to him or her.
The "Service Package Pricing System" (SPPS) can
provide support to the service advisor. The actions
performed by the dealer and the service items
included in the PLUS package are stored in this
system.
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Introduction of the New E-Class, Model Series 212 Sedan
b
– This printout will not be recorded by the update service. Status: 01 / 2009 –
Decoding of the workshop code
On the After-Sales platform it is possible to decode
the service code in the SPPS service management
system. The SPPS provides the customer with highly
accurate information about the duration and expected
costs of the upcoming service visit.
After the service code is entered into the system, the
system outputs the service items for the upcoming
maintenance.
Service-relevant special equipment must be deter-
mined by the customer service advisor when the
service code is entered. If the workshop code is
entered with the complete vehicle identification
number (VIN), service-relevant special equipment is
also included.
Digital Service Booklet
All service, body and major assembly operations are
documented in a central database using the Digital
Service Booklet (DSB). The customer also receives a
service report which he / she stores in the service
booklet.
i Note
For further information about the maintenance
strategy, see the brochure "ASSYST PLUS
Maintenance, Extended Maintenance Strategy for
Model Series as of Modification Year 2008".
Order No.: 6516 1355 02
This and other brochures can be obtained from our
GSP / TI Shop on the Internet.
Link: http: / / gsp-ti-shop.de