Table of Contents
Advertisement
Product-Specific Problems
Specific
Symptoms
Screen image is
too small
Cannot adjust the
monitor with the
buttons on the
side panel
No Input Signal
when user
controls are
pressed
The picture does
not fill the entire
screen
Wireless Charging Specific Problems
Specific
Symptoms
Wireless charging
is not working
What You
Experience
Image is centered
on screen, but
does not fill entire
viewing area
OSD does not
appear on the
screen
No picture, the
LED light is white
The picture
cannot fill the
height or width of
the screen
What You
Experience
No charge to the
mobile device
Possible Solutions
Aspect Ratio setting in the Display
Check the
∞
settings OSD.
Reset the monitor to Factory Settings (
∞
Reset) .
Turn Off the monitor, unplug the power cord, plug
∞
it back, and then turn On the monitor.
Check if the OSD menu is locked. If yes, press
∞
and hold the button above the Power button for
10 seconds to unlock. (For more information, see
Lock).
Check the signal source. Ensure the computer is
∞
not in standby or sleep mode by moving the mouse
or pressing any key on the keyboard.
Check if the video cable is plugged in properly.
∞
Disconnect and reconnect the video cable if
necessary.
Reset the computer or video player.
∞
Due to different video formats (aspect ratio) of
∞
DVDs, the monitor may display in full screen.
Run the built-in diagnostics.
∞
Possible Solutions
Ensure that the wireless charging function of the
∞
mobile device works properly, and that the mobile
device is correctly placed in the center of the
charging area.
Ensure that there is no other object between the
∞
mobile device and the charging area.
Wireless charging may not function near devices
∞
that emit strong electromagnetic energy (like a
microwave oven or radio transmitter). Turn off these
devices and try again.
Factory
Troubleshooting
41
|
Advertisement
Table of Contents
