Dell S2317HJ User Manual page 40

Horizontal/
Vertical Lines
Synchronization
Problems
Safety Related
Issues
Intermittent
Problems
Missing Color
Wrong Color
Image retention
from a static
image left on
the monitor for
a long period of
time
Video Ghosting
or Overshooting
40
| Troubleshooting
Screen has one
∞
or more lines
∞
∞
∞
Screen is
∞
scrambled or
∞
appears torn
∞
∞
Visible signs of
∞
smoke or sparks
∞
Monitor
∞
malfunctions on
& off
∞
∞
Picture missing
∞
color
∞
∞
Picture color
∞
not good
∞
∞
∞
Faint shadow
∞
from the static
image displayed
appears on the
∞
screen
Moving image
∞
appears to have
trailing shadow
or bright edge.
Reset the monitor to Factory Settings (
Perform monitor self-test feature check and determine
if these lines are also in self-test mode.
Check for bent or broken pins in the video cable
connector.
Run the built-in diagnostics.
Reset the monitor to Factory Settings (
Perform monitor self-test feature check to determine if
the scrambled screen appears in self-test mode.
Check for bent or broken pins in the video cable
connector.
Restart the computer in the safe mode.
Do not perform any troubleshooting steps.
Contact Dell immediately.
Ensure that the video cable connecting the monitor to
the computer is connected properly and is secure.
Reset the monitor to Factory Settings (
Perform monitor self-test feature check to determine if
the intermittent problem occurs in self-test mode.
Perform monitor self-test feature check.
Ensure that the video cable connecting the monitor to
the computer is connected properly and is secure.
Check for bent or broken pins in the video cable
connector.
Change the Color Setting Mode in the Color
Settings OSD to Graphics or Video depending on the
application.
Try different Preset Modes in Color settings OSD.
Adjust R/G/B value in Custom Color in Color settings
OSD.
Change the Input Color Format to RGB or YPbPr in the
Color settings OSD.
Run the built-in diagnostics.
Use the Power Management feature to turn off
the monitor at all times when not in use (for more
information, see Power Management
Alternatively, use a dynamically changing screensaver.
Change the Response Time in the Display OSD to Fast
or Normal depending on your application and usage.
Factory Reset).
Factory Reset).
Factory Reset).
Modes).