Common Problems - Dell S2317HJ User Manual

Common Problems

The following table contains general information about common monitor problems
you might encounter and the possible solutions:
Common
Symptoms
No Video/Power
LED off
No Video/Power
LED on
Poor Focus
Shaky/Jittery
Video
Missing Pixels
Stuck-on Pixels
Brightness
Problems
Geometric
Distortion
What You
Experience
No picture
∞
∞
∞
No picture or no
∞
brightness
∞
∞
∞
∞
Picture is
∞
fuzzy, blurry, or
∞
ghosting
∞
Wavy picture or
∞
fine movement
∞
∞
LCD screen has
∞
spots
∞
∞
LCD screen has
∞
bright spots
∞
∞
Picture too dim
∞
or too bright
∞
Screen not
∞
centered
∞
correctly
Possible Solutions
Ensure that the video cable connecting the monitor
and the computer is properly connected and secure.
Verify that the power outlet is functioning properly
using any other electrical equipment.
Ensure that the correct input source is selected via the
Input Source menu.
Increase brightness and contrast controls using the
OSD.
Perform monitor self-test feature check.
Check for bent or broken pins in the video cable
connector.
Run the built-in diagnostics.
Ensure that the correct input source is selected via the
Input Source menu.
Eliminate video extension cables.
Reset the monitor to Factory Settings (
Change the video resolution to the correct aspect ratio.
Reset the monitor to Factory Settings (
Check environmental factors.
Relocate the monitor and test in another room.
Cycle power On-Off.
Pixel that is permanently Off is a natural defect that can
occur in LCD technology.
For more information on Dell Monitor Quality and Pixel
Policy, see Dell Support site at http://www.dell.com/
support/monitors.
Cycle power On-Off.
Pixel that is permanently off is a natural defect that can
occur in LCD technology.
For more information on Dell Monitor Quality and Pixel
Policy, see Dell Support site at http://www.dell.com/
support/monitors.
Reset the monitor to Factory Settings (
Adjust brightness & contrast controls via OSD.
Reset the monitor to Factory Settings (
Adjust horizontal & vertical controls via OSD.
Factory Reset).
Factory Reset).
Factory Reset).
Factory Reset).
Troubleshooting
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