Troubleshooting Guide - Shark S3501 Series Owner's Manual

Troubleshooting Guide

PROBLEM
The Steam Mop will not
turn on.
Steam Mop will not make
steam.
Steam Mop leaves water on
the floor.
Steam Mop is hard to push.
Floors are cloudy, streaky or
spotty after steaming.
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POSSIBLE REASONS & SOLUTIONS
Your Steam Mop should be securely plugged into an electrical outlet only.
Check your fuse or breaker.
Prime the pump, see page 5 for more information.
Is there water in the water tank? If not, add water to your Steam Mop following
the instructions.
Check to see if your cleaning pocket is too wet. We recommend you unplug the
Steam Mop and change the cleaning pocket.
Make sure the steam pocket is attached correctly.
Make sure the steam pocket is attached correctly.
Check to see if your pocket is excessively dirty.
Try increasing the height of the pole for better leverage.
The cleaning pocket might be dirty. Flip or change the pocket.
If you washed the pocket with powder detergent then the pocket might be ruined.
If you are cleaning in a kitchen area where there might be a build-up of grease
then use a degreasing agent such as an all-purpose cleaner or dish soap and
paper towels to clean the area first.
You might have left the mop in the same spot for too long.
Do you have hard water? If you do you, we recommend switching to distilled water.