Cleaning And Maintenance; Troubleshooting - Keurig Rivo Use And Care Manual

CLEANING AND MAINtENANCE
Before cleaning the Keurig ® Rivo ™ System, unplug the Power Cord and wait for the System
to cool down. Unless otherwise noted, clean components with warm soapy water. Do not
use solvents, alcohol or other harsh substances. Do not place any components in an oven.
wATER RESERvOIR – the Water Reservoir should be cleaned regularly. the Water
Reservoir is not dishwasher safe. Wash by hand with warm water and mild soap.
FROTHING PITCHER – After each use, thoroughly clean all components of the Frothing
Pitcher. Place them on the top rack of the dishwasher or wash by hand with warm water
and mild soap.
Clean the interior components after every 10 to 12 beverages:
BREwING COMPONENTS – to clean the interior brewing components, place a mug on
a the Drip tray. Lift and lower the Brew handle without inserting a Rivo
Espresso Lungo Button. When the process is complete, discard the water from the mug.
FROTHING COMPONENTS – Fill Frothing Pitcher to MIN FILL with water. Secure the Lid
and place the Frothing Pitcher into the System. Press the Latte Froth Button and wait for the
cycle to complete. Remove the Frothing Pitcher from the System and carefully remove the
Lid. Discard the water and dry all components.
DRIP TRAy AND RIvO™ PACK BIN – the Drip tray is designed to capture excess liquid
from the brewing process and will fill with liquid after 10 to 12 beverages. the Drip tray
Indicator will become visible when the Drip tray is almost full. the Rivo
12 used Rivo packs. Empty both components by carefully removing them from the System.
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Empty contents of the Drip tray into the sink and dispose of the used Rivo
dry both components before returning them to the System.
DE-SCALING – Mineral content in water varies from place to place. Depending on the
mineral content of the water in your area, calcium deposits or scale may build up in your
System. Scale is non-toxic, but left unattended, it can hinder System performance.
Visit www.keurig.com to view our recommended de-scaling procedure.
WARRANty
™ pack and press the
Pack Bin holds up to
™
packs. Clean and
™
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SITUATION
System does not have power
System will not brew
System will not brew
when used for the first time
System shuts off automatically
There is water in the Drip Tray
The Power Button does
not turn System off
Red Indicator appears in Drip Tray
The System pump is
making a loud sound
The Brew Handle
won't close
The espresso tastes weak
The milk does not froth
The Control Panel Buttons are
flashing in a circular pattern
If other issues arise with your System, call Keurig Customer Service at 1.866.901.BREW (2739).
Damage to the System resulting from the failure to follow these instructions will void the warranty.

tROUBLEShOOtING

SOLUTION
• Plug System into an independent outlet.
• Make sure the Power Button is pressed.
• During normal operation, the System will shut off when it is
idle for longer than 2 minutes. Just press the Power Button
to restart.
• Check to be sure that the System is plugged in securely.
• Plug into a different outlet.
• Reset your home circuit breaker, if necessary.
• Make sure the System has power (see above).
• Check that the Water Reservoir is filled.
• System may be cold or frozen. Let System rest at room
temperature for at least 2 hours before powering on.
• Make sure the System has power (see above).
• Under normal operation, the System will shut off when it is idle
for longer than 2 minutes. Just press the Power Button to restart.
• If the System shuts off in the middle of a brew (not from power
outage), make sure the Water Reservoir is filled.
• Remember that any liquid overflow (from your mug or the
Water Reservoir) will be caught in the Drip tray.
• When the Drip tray is almost full, the red Drip tray Overflow
Indicator will appear. Carefully remove the Drip tray (there
may be hot liquid in it). Empty contents into the sink.
• the Power Button will only restart or turn on the System. It will
not turn the System off. the System will automatically shut off
after 2 minutes (see " System shuts off automatically, " above).
• this means that the Drip tray is almost full. Carefully remove
the Drip tray (there may be hot liquid in it). Empty contents
into the sink.
• the Water Reservoir needs to be refilled.
• Empty the Rivo Pack Bin.
™
• A Rivo pack may have been inserted incorrectly. Lift and lower
™
the Brew handle to adjust the Rivo ™ pack.
• Ensure you are using a new Rivo ™ pack. Rivo
be reused.
• Make sure you are using cold milk. Milk at room temperature
will not froth well.
• the Water Reservoir needs to be refilled.
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™ packs cannot