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Battery
Problems
Battery does not charge
Battery does not charge
when the battery charge is
at 95% to 99%
Troubleshooting
Possible causes
The cable connections
may be loose.
The tablet's temperature
is below 0°C (32°F) or
higher than 35°C (95°F).
The battery or power
adapter is damaged.
The battery is in
maintenance mode to
prolong battery life.
Possible solutions
1
Check the cable
connectors and power
adapter to ensure
proper connectivity.
2
Verify that the wall
outlet is functioning
by connecting
another device.
3
Check the light on
the power-adapter
cable.
4
Ensure that you are
using the power
adapter that shipped
with the tablet.
5
Disconnect the power
adapter and connect
after approximately
10 seconds.
Charge the battery in an
ambient temperature
between 0°C to 35°C
(32°F to 95°F).
Contact Dell. See
Contacting
Dell.
•
Let the battery drain
until the battery
charge drops below
95%.
•
Restart the tablet. See
Turning off your tablet
Troubleshooting
7
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