Toshiba Support - Toshiba Canvio Slim User Manual

The drive gives me a "Device cannot start."
A: Two possible reasons. It is either a power problem and you should
check the connections, or the drive has a malfunction and requires
service.
I cannot see my drive in "My Computer", but it does appear in the Device
Manager.
A: Follow these instructions:
1. Right-click "My Computer".
2. Select "Manage" in the pop-up menu.
3. Select "Disk Management".
4. Check whether your drive is listed.
5. Right-click the right hand box and select "Delete Partition" in the
6. Right-click the box and select "Create New Partition" in the pop-up
7. Then select "Primary Partition" in the partition wizard window. Click
8. A drive letter will be displayed, which you can change. Click next.
9. Confirm to format the drive.
As I try to format the drive, I receive the message "Could not complete
format".
A: This can be caused by formatting the drive with FAT file system.
Try "NTFS" file system. This should solve the problem.

TOSHIBA Support

Need help?
Please contact TOSHIBA's hard drive and storage products support page:
www.toshiba.eu/externalstorage/support
For warranty claims, please check:
User's Manual
You should see a list of available storage devices.
pop-up menu.
menu.
next.
computers.toshiba.eu/options-warranty
CANVIO SLIM
EN-8