Tesla S Quick Manual page 49

Norway
The preceding New Vehicle Limited Warranty will not limit or replace your rights according to
Norwegian consumer protections laws, including the Consumer Purchase Act. The mandatory
rights which you have according to the Consumer Purchase Act, apply regardless and in addition,
and sometimes also replace, the rights set forth in this warranty. Key provisions in the consumer
protection laws are set out below:
Defects – The Consumer Purchase Act sections 15-18
The seller is liable for any defect in the car which existed at time of delivery, cf. the Consumer
Purchase Act section 18. Any defect which appears within six months after delivery of the car, is
presumed to have existed on the time of delivery.
The Consumer Purchase Act sections 15-18 establish what constitutes a defect. Standard
replacement of consumable parts and normal wear and tear etc. are not considered as defects.
If a claim is made but there should prove to be no defect for which the seller is liable, the seller
can only demand payment for necessary investigations undertaken to determine whether the car
was defective, and demand payment for any repair of the car, provided that the seller has
expressly notified you that you may have to cover such expenses.
Complaints – the Consumer Purchase Act section § 27
You must make a claim regarding a defect to the seller within a reasonable time of it being
discovered. The time limit to make a claim is never less than two months from the time you
discovered or ought to have discovered the defect.
Unless otherwise stated in the New Vehicle Limited Warranty, the seller is liable for repairing
defects on the car which occur during normal use: (i) for a period of five years from the time the
car was delivered to you, or (ii) until the time the car has driven 100,000 kilometers (whichever
comes first).
Remedies for breach –the Consumer Purchase Act sections 26-33
In the event the car has a defect which is not due to circumstances on your part, the normal
situation will be that the seller rectifies/repairs the defect in accordance with the Consumer
Purchase Act section 29. Such repair shall be made within reasonable time and without you
incurring costs or substantial inconvenience.
If a repair will prevent you from using the car for more than a week, you may demand a
replacement car if this is deemed reasonable in relation to your own needs and the costs and
inconvenience of the seller.
If the seller does not repair the defect within a reasonable time, you may be entitled to demand
the following remedies for defective performance:
• Delivery of substitute car – cf. the Consumer Purchase Act sections 29 and 30
• Reduction in the price - cf. the Consumer Purchase Act section 31
• Rescission (cancellation) – cf. the Consumer Purchase Act section 32
• Damages – cf. the Consumer Purchase Act section 33, cf. chapter 11
You will not be deprived of your right to claim damages by exercising your right to other
remedies, or if such other rights should not exercisable.
Your claim in regard of the defect in accordance with the Consumer Purchase Act may be
asserted against the seller (dealer) or the manufacturer of the car.
Tesla also directs your attention to its offer of a service plan agreement.
Dispute Resolution
The Norwegian Dispute Resolution Act ch. 4 provides that you may initiate litigation at your own
domicile, or if the contract was entered into at the seller's permanent place of business, in which
case the litigation may be initiated where the car was delivered.
Warranty
Warranty
47