Obtaining Warranty Service - Tesla S Quick Manual

Warranty
• Vehicles that have had the VIN defaced or altered or the odometer or other related system
disconnected, altered or rendered inoperative so that it is difficult to determine the VIN
number or actual mileage;
• Vehicles that have been designated, labeled or branded as dismantled, fire-damaged, flood-
damaged, junk, rebuilt, salvage, reconstructed, irreparable or a total loss; and
• Vehicles that have been determined to be a total loss by an insurance company.
Damages
TO THE MAXIMUM EXTENT PERMISSIBLE UNDER YOUR LOCAL LAW, TESLA HEREBY
DISCLAIMS ANY AND ALL INDIRECT, INCIDENTAL, SPECIAL AND CONSEQUENTIAL DAMAGES
ARISING OUT OF OR RELATING TO YOUR VEHICLE, INCLUDING, BUT NOT LIMITED TO,
TRANSPORTATION TO AND FROM A TESLA SERVICE CENTER, LOSS OF VEHICLE VALUE,
LOSS OF TIME, LOSS OF INCOME, LOSS OF USE, LOSS OF PERSONAL OR COMMERCIAL
PROPERTY, INCONVENIENCE OR AGGRAVATION, EMOTIONAL DISTRESS OR HARM,
COMMERCIAL LOSS (INCLUDING BUT NOT LIMITED TO LOST PROFITS OR EARNINGS),
TOWING CHARGES, BUS FARES, VEHICLE RENTAL, SERVICE CALL CHARGES, GASOLINE
EXPENSES, LODGING EXPENSES, DAMAGE TO TOW VEHICLE, AND INCIDENTAL CHARGES
SUCH AS TELEPHONE CALLS, FACSIMILE TRANSMISSIONS, AND MAILING EXPENSES.
TO THE MAXIMUM EXTENT PERMISSIBLE UNDER YOUR LOCAL LAW, TESLA SHALL NOT BE
LIABLE FOR ANY DIRECT DAMAGES IN AN AMOUNT THAT EXCEEDS THE FAIR MARKET
VALUE OF THE VEHICLE AT THE TIME OF THE CLAIM.
THE ABOVE LIMITATIONS AND EXCLUSIONS SHALL APPLY WHETHER YOUR CLAIM IS IN
CONTRACT, TORT (INCLUDING NEGLIGENCE AND GROSS NEGLIGENCE), BREACH OF
WARRANTY OR CONDITION, MISREPRESENTATION (WHETHER NEGLIGENT OR OTHERWISE)
OR OTHERWISE AT LAW OR IN EQUITY, EVEN IF TESLA IS ADVISED OF THE POSSIBILITY OF
SUCH DAMAGES OR SUCH DAMAGES ARE REASONABLY FORESEEABLE. SOME COUNTRIES
DO NOT ALLOW THE EXCLUSION OR LIMITATION OF INDIRECT, DIRECT, SPECIAL,
INCIDENTAL OR CONSEQUENTIAL DAMAGES, SO THE ABOVE LIMITATIONS OR EXCLUSIONS
MAY NOT APPLY TO YOU.
Nothing in this agreement shall exclude, or in any way limit, Tesla's liability for death or personal
injury, solely and directly caused by Tesla's negligence or that of its employees, agents, or sub-
contractors (as applicable), fraud or fraudulent misrepresentation, willful misconduct, or any other
liability to the extent the same is proven in a court of competent jurisdiction in a final
nonappealable judgment, and may not be excluded or limited as a matter of local law.

Obtaining Warranty Service

To obtain warranty service, you must notify Tesla within the applicable warranty period, and
deliver the vehicle, at your expense (subject to your local law), during regular business hours to a
Tesla Service Center, or such other repair facility designated by Tesla in the applicable region or
country. The location of the nearest Tesla Service Center may be obtained by visiting
www.teslamotors.com. The location of Tesla Service Centers is subject to change at any time and
without prior notice. Subject to your local law, the cost of transporting your vehicle is not
included in this New Vehicle Limited Warranty and you are solely responsible for the cost of
transporting your vehicle to a Tesla Service Center, or such other repair facility designated by
Tesla. The Tesla Ranger mobile service is not included under this New Vehicle Limited Warranty.
Please be prepared to provide the VIN, which is located on the upper dashboard on the driver's
side of the vehicle and visible through the windshield and is also available on the vehicle
registration and title documentation, vehicle delivery date, current mileage and a description of
the defect when you contact Tesla.
42 Model S Quick Guide