Front Panel Led Icons And Error Conditions - SURFboard SBG6700-AC User Manual

Gateway Problem
Cannot Access the
Internet
Wireless devices cannot
send or receive data

Front Panel LED Icons and Error Conditions

The SBG6700-AC front panel LED icons provide status information for the following error
conditions:
Table 6.
Led Icon
PN 365-095-25781 x.2
Copyright 2014-2016, ARRIS Enterprises, LLC. All rights
Possible Solution
Check that all cable and power connections on your gateway

and computer are properly connected.
Check that the Power, Online, and Wireless LED icons on

the front panel are lit up solid.
Contact your service provider for assistance.

If the problem still continues after checking the coaxial cable

and Ethernet connections and your IP address, check the
Wireless Security Mode setting on the Wireless Primary
Network screen.
If you enabled WPA and configured a passphrase on the

gateway, be sure each affected wireless client has the
identical passphrase. If this does not solve the problem,
check if the wireless client supports WPA.
If you enabled WEP and configured a key on the gateway, be

sure each affected wireless client has the identical WEP key.
If this does not solve the problem, check whether the
client's wireless adapter supports the type of WEP key
configured on the gateway.
Front Panel LED Icons and Error Conditions
Status If, During Startup:
OFF wireless gateway is not
properly plugged into the
electrical wall outlet
BLINKING Downstream receive channel
cannot be acquired
BLINKING Upstream send channel
cannot be acquired
BLINKING IP registration is unsuccessful
OFF LED is disabled
If, During Normal Operation
wireless gateway is unplugged
Downstream channel is lost
Upstream channel is lost
IP registration is lost
LED is disabled
SURFboard SBG6700-AC Wireless Gateway User Guide
reserved.
Chapter 10: Troubleshooting Tips
74