SURFboard SBG6580 User Manual
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SURFboard SBG6580 User Manual

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SURFboard SBG6580
Wireless Gateway
User Guide
PN 365-095-25782 x.1
March 2016
Copyright ARRIS Enterprises, LLC. 2013-2016. All Rights Reserved.

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Summary of Contents for SURFboard SBG6580

  • Page 1 SURFboard SBG6580 Wireless Gateway User Guide PN 365-095-25782 x.1 March 2016 Copyright ARRIS Enterprises, LLC. 2013-2016. All Rights Reserved.
  • Page 2 ARRIS to provide notification of such revision or change. ARRIS, SURFboard, and the ARRIS logo are all trademarks or registered trademarks of ARRIS Enterprises, LLC. Other trademarks and trade names may be used in this document to refer to either the entities claiming the marks and the names of their products.

  • Page 3: Table Of Contents

    Wi-Fi Protected Setup™ (WPS) ................15 Rear Panel ........................16 Gateway Label ......................... 17 Installing the Gateway ..................18 Connect the SBG6580 to Your Computer ................ 18 Establish an Internet Connection ..................19 Wall Mount the SBG6580 ....................20 Wall Mounting Template ..................22 Setting Up a Wireless Network Connection ............
  • Page 4 Reset Your Gateway Settings ..................75 Troubleshooting Tips..................... 77 Solutions .......................... 77 Front Panel LED Icons and Error Conditions ..............78 Warranty Information ................... 79 PN 365-095-25782 x.1 SURFboard SBG6580 Wireless Gateway User Guide Copyright ARRIS Enterprises, LLC. 2013-2016. All Rights Reserved.

  • Page 5: Safety And Regulatory Information

     Place this device in a location that is close enough to an electrical outlet to accommodate the length of the power cord. PN 365-095-25782 x.1 SURFboard SBG6580 Wireless Gateway User Guide Copyright ARRIS Enterprises, LLC. 2013-2016. All Rights Reserved.
  • Page 6 Coaxial cable shield shall be connected to the grounding system of the building, as close to the point of cable entry as practical. PN 365-095-25782 x.1 SURFboard SBG6580 Wireless Gateway User Guide Copyright ARRIS Enterprises, LLC. 2013-2016. All Rights Reserved.
  • Page 7 FCC Declaration of Conformity ARRIS Enterprises, LLC, 3871 Lakefield Drive, Suwanee, GA 30024, declares that the DOCSIS 3.0 Wireless Gateway-SBG6580 and SBG6580-2 comply with 47 CFR Parts 2 and 15 of the FCC rules as a Class B digital device.
  • Page 8 5250-5350 MHz et 5650-5850 MHz. Ces radars peuvent causer de l'interférence ou des dommages susceptibles de nuire aux appareils exempts de licence– réseau local (LAN-EL). PN 365-095-25782 x.1 SURFboard SBG6580 Wireless Gateway User Guide Copyright ARRIS Enterprises, LLC. 2013-2016. All Rights Reserved.
  • Page 9 For more information on how to protect your network, see Change the Default Username and Password in this guide for instructions or visit the ARRIS Support website at www.arris.com/consumer. PN 365-095-25782 x.1 SURFboard SBG6580 Wireless Gateway User Guide Copyright ARRIS Enterprises, LLC. 2013-2016. All Rights Reserved.
  • Page 10 If collection systems are not available, call ARRIS Customer Service at 1-877-466-8646 for assistance. PN 365-095-25782 x.1 SURFboard SBG6580 Wireless Gateway User Guide Copyright ARRIS Enterprises, LLC. 2013-2016. All Rights Reserved.

  • Page 11: Getting Started

    Where applicable, specific SBG6580-2 information (labeled ) is provided. In The Box Before installing the SBG6580, check that the following items are also included in the box. If any items are missing, please call ARRIS Technical Support at 1-877-466-8646 for assistance.

  • Page 12: Additional Items Needed (Not Included)

    Support Information Provides contact information for obtaining Card technical support assistance with any issues you may have with your SURFboard device. SBG6580 Quick Start Provides basic information for installing the Guide gateway and setting up a secure wireless connection on your home network.

  • Page 13: Contact Information

    Contact Information For technical support and additional ARRIS product information:  Visit the ARRIS Support website: www.arris.com/consumer  Call ARRIS Technical Support: 1-877-466-8646 PN 365-095-25782 x.1 SURFboard SBG6580 Wireless Gateway User Guide Copyright ARRIS Enterprises, LLC. 2013-2016. All Rights Reserved.

  • Page 14: Product Overview

    Chapter 3 Product Overview Front Panel Figure 1: SBG6580 Front View Table 2. SBG6580 Front Panel LED Icons LED Icon Blinking On (Solid) Not applicable – icon does not Green: Power is properly connected. blink. Scanning for a downstream Green: Non-bonded downstream (receive) channel connection.

  • Page 15: Wi-Fi Protected Setup™ (Wps)

    WPS automatically configures your wireless network connections and sets up wireless security. See Connect Your WPS-Enabled Wireless Devices for more information. PN 365-095-25782 x.1 SURFboard SBG6580 Wireless Gateway User Guide Copyright ARRIS Enterprises, LLC. 2013-2016. All Rights Reserved.

  • Page 16: Rear Panel

    LEDs flash, and then release. See Restore Your Configuration Settings for more information on an alternative method to reset the gateway settings using the SBG6580 Web Manager. PN 365-095-25782 x.1 SURFboard SBG6580 Wireless Gateway User Guide Copyright ARRIS Enterprises, LLC. 2013-2016. All Rights Reserved.

  • Page 17: Gateway Label

    Gateway Label The gateway label is located on the bottom of the SBG6580. It contains the gateway ID that you may need when contacting your service provider or ARRIS Technical Support. To receive Internet service, you will have to contact your service provider for assistance. You may need to provide the following information listed on the gateway label: ...

  • Page 18: Installing The Gateway

    To set up a wireless network, you will need a high-speed Internet connection provided by an Internet service provider. Note: When contacting your service provider, you may need your gateway information listed on the gateway label located on the bottom of your SBG6580 (see Gateway Label (page 17).

  • Page 19: Establish An Internet Connection

    1. Power ON the computer connected to the SBG6580, if it is turned off, and then log in. 2. Contact your service provider to activate (provision) the SBG6580. You may have to provide the HFC MAC ID listed on the gateway label.

  • Page 20: Wall Mount The Sbg6580

     Follow all local standards for installing a network interface unit/network interface device (NIU/NID).  Unplug the power cord on the SBG6580 from the electrical wall outlet and verify that all the cables are repositioned away from the back of the SBG6580 before mounting it on the wall.
  • Page 21 SBG6580 on the wall. 3. Insert the #6 screws into the holes in the wall. 4. Attach the SBG6580 to the two screws in the wall and then check to make sure it is securely mounted on the wall.

  • Page 22: Wall Mounting Template

    Chapter 4: Installing the Gateway Wall Mounting Template Figure 5: Sample SBG6580 Wall Mounting Template PN 365-095-25782 x.1 SURFboard SBG6580 Wireless Gateway User Guide Copyright ARRIS Enterprises, LLC. 2013-2016. All Rights Reserved.

  • Page 23: Setting Up A Wireless Network Connection

    Launch the SBG6580 Quick Start Wizard The SBG6580 Quick Start Wizard is a six-step application to help you quickly customize the default wireless network settings on your SBG6580. The wizard configures your SBG6580 wireless network name (SSID), Wi-Fi Security Key (network password), and Wi-Fi Security mode.
  • Page 24 Password: password Figure 7: SBG6580-2 Gateway Login Screen Note: The Device Status button on the SBG6580-2 Login screen provides a quick method for you to view the current configuration settings and connection status of your SBG6580-2 without having to log in to the SBG6580-2 Web Manager (see...
  • Page 25 Chapter 5: Setting Up a Wireless Network Connection Figure 8: SBG6580 Quick Start Wizard Opening Screen Figure 9: SBG6580-2 Quick Start Wizard Opening Screen PN 365-095-25782 x.1 SURFboard SBG6580 Wireless Gateway User Guide Copyright ARRIS Enterprises, LLC. 2013-2016. All Rights Reserved.
  • Page 26 Note: You have the option to change your wireless network name (SSID) only after you have finished setting up your wireless home network for the first time. The SBG6580 Web Manager is also available to change your SSID at any time (see Change Your Wireless Network Name (SSID) for more information).
  • Page 27 Set Up Your Wireless Primary Network change the wireless network security code for your wireless home network. 11. For the SBG6580, click Next to open the Wi-Fi Band Selection screen. Figure 13: SBG6580 Quick Start Wizard-Step 4 of 6 Screen PN 365-095-25782 x.1...
  • Page 28 5 GHz frequencies.  For the SBG6580-2, click Next to open the User Security Configuration screen. Figure 14: SBG6580-2 Quick Start Wizard-Step 4 of 6 Screen You can change the current (or default) username and password for logging onto the SBG6580-2 Web Manager.

  • Page 29: Set Up A Wireless Network Using Your Computer

    Click Print to print a copy of your wireless network settings from a connected (wired or wireless) printer. This can be helpful to keep a copy of your new wireless network settings for logging onto the SBG6580 Web Manager and also changing your wireless network settings.
  • Page 30 (see Figure 17) on the Windows task bar to open and select from the list of additional icons. Figure 18: Sample Available Wireless Networks Window 2. Locate and then left-click on the SBG6580 wireless network name or SSID (for example, MOTOROLA-#####) for your SBG6580 from the list of available wireless networks. ...
  • Page 31 4. Click Connect to open the Connect to a Network window and set up your new network password. Figure 20: Network Connection Window 5. Enter the Wi-Fi Security Key (your wireless network password) in the Security key field. PN 365-095-25782 x.1 SURFboard SBG6580 Wireless Gateway User Guide Copyright ARRIS Enterprises, LLC. 2013-2016. All Rights Reserved.

  • Page 32: Connect Using The Windows Control Panel

    Access for more information on creating user passwords. If you have already changed your wireless network password using the SBG6580 Web Manager, enter that password in the Security key field. 6. Select Hide characters and then click OK to encrypt (or hide) your network password.
  • Page 33 Figure 24: Manually Connect to a Wireless Network Window 6. Enter the SBG6580 wireless network name or SSID (MOTOROLA-##### or SBG6580-2-#####) for your SBG6580 in the Network name field. Do one of the following: The SSID is listed on the gateway label on the bottom of your SBG6580.

  • Page 34: Test Your Wireless Network Connection

    Note: WPA2-Personal is the recommended wireless security level for your wireless home network. It is the default security level for the SBG6580 and is also the highest security level available. 8. Select the password encryption type from the Encryption type drop-down list. This is used for securing your wireless network.

  • Page 35: Connect Your Wps-Enabled Wireless Devices

    1. Power ON your SBG6580 and other WPS-enabled wireless devices that you want to connect to your wireless home network. 2. Press and hold the WPS button located on the front of the SBG6580 for five to 10 seconds and then release (see Front Panel).

  • Page 36: Using The Gateway Web Manager

    The SBG6580 Login screen displays (see Figure 25). For the SBG6580-2 Login screen, see Figure 26. Note: You must enter the default username and password to log in to the SBG6580 Web Manager for the first time. 3. Type the following default username and password to log in to the SBG6580 Web Manager.
  • Page 37 Chapter 6: Using the Gateway Web Manager  For the SBG6580-2, type the following default username and password to log in to the SBG6580-2 Web Manager. Both entries are case-sensitive.  Username: admin  Password: password Figure 26: SBG6580-2 Gateway Login Screen 4.
  • Page 38 Chapter 6: Using the Gateway Web Manager Figure 28: SBG6580 Web Manager Main Screen Figure 29: SBG6580-2 Web Manager Main Screen PN 365-095-25782 x.1 SURFboard SBG6580 Wireless Gateway User Guide Copyright ARRIS Enterprises, LLC. 2013-2016. All Rights Reserved.

  • Page 39: Gateway Web Manager Menu Options

    Gateway Web Manager Menu Options Main Menu Buttons The SBG6580 main menu buttons are displayed along the top of the SBG6580 Web Manager screen. To display the drop-down submenu options, click the menu button. Figure 30: SBG6580 Web Manager Menu Buttons...

  • Page 40: Get Help

    Closes the SBG6580 Web Manager. Get Help You can choose any of the following three options to obtain help information for any SBG6580 Web Manager function. General help information is available for any SBG6580 menu option when you click the Help button on that page.

  • Page 41: Overview Help

    Figure 34: SBG6580 Help Overview Screen Help Links Provides a concise list of your gateway configuration settings with applicable links for easy access when you click Help, About on the SBG6580 menu bar. Each link opens the related configuration screen. PN 365-095-25782 x.1 SURFboard SBG6580 Wireless Gateway User Guide Copyright ARRIS Enterprises, LLC.

  • Page 42: Field Level Help

    Chapter 6: Using the Gateway Web Manager Figure 35: SBG6580 Help About Screen Field Level Help More specific help information is available throughout the web manager for field level help when you click Help located to the right of the applicable field.

  • Page 43: Exit The Sbg6580 Web Manager

    Chapter 6: Using the Gateway Web Manager Exit the SBG6580 Web Manager To log out and close the SBG6580 Web Manager:  Click Logout located in the upper right corner of the screen above the SBG6580 menu bar buttons. Figure 37: SBG6580 Web Manager Logout Button Figure 38: SBG6580-2 Web Manager Logout Button PN 365-095-25782 x.1...

  • Page 44: Configuring Your Wireless Network

    Set Up Your Wireless Primary Network 1. From the SBG6580 Web Manager, click Wireless on the SBG6580 menu bar or menu link. 2. Click Primary Network Settings from the Wireless submenu options.
  • Page 45  For the SBG6580-2, select Enabled or Disabled in the AP Isolate field to allow or prevent the wireless computers and other wireless network devices connected on your wireless network to communicate with each other.

  • Page 46: Set Up Wps On Your Wireless Network

    WPS-enabled wireless devices. Set Up WPS on Your Wireless Network 1. From the SBG6580 Web Manager, click Wireless on the SBG6580 Main Menu bar. 2. Click Primary Network Settings from the Wireless submenu options to open the Wireless Primary Network Settings screen.

  • Page 47: Set Up A Wireless Guest Network

     Push Button: Press the WPS button on the SBG6580 to start the WPS pairing process with the WPS-enabled wireless device you want to connect to your home network. Repeat for each additional WPS-enabled wireless device.
  • Page 48 Chapter 7: Configuring Your Wireless Network Note: This feature may be disabled on your SBG6580. Some service providers or cable operators do not allow for wireless guest networks on their gateway devices. 1. From the SBG6580 Web Manager, click Wireless on the SBG6580 Main Menu bar.
  • Page 49 It does not allow guest users to connect to your primary network.  For the SBG6580-2, select Enabled or Disabled in the AP Isolate field to allow or prevent the wireless computers and other wireless network devices connected on your wireless network to communicate with each other.

  • Page 50: Change The Wireless Network Name (Ssid)

    15. Click Apply, when done. Change the Wireless Network Name (SSID) The SSID (Service Set Identification) is the wireless network name assigned to your SBG6580 wireless primary and guest networks. The default SSID which is listed on the gateway label is automatically populated in the network configuration screens.

  • Page 51: Change The Wireless Channel

    SBG6580 and are also operating within close proximity in your home. When experiencing wireless network interference, changing the wireless channel on the SBG6580 can improve network connectivity (or signal strength) and also help to prevent network interference.
  • Page 52 Chapter 7: Configuring Your Wireless Network Do the following to change the wireless channel on the SBG6580: 1. From the SBG6580 Web Manager, click Wireless on the SBG6580 Main Menu bar or menu link. 2. Click 802.11 Radio from the Wireless submenu options to open the Wireless 802.11 Radio screen.
  • Page 53 Channels 1, 6, and 11 are used for better network performance and stability because they do not overlap. 9. Click Apply, when done. PN 365-095-25782 x.1 SURFboard SBG6580 Wireless Gateway User Guide Copyright ARRIS Enterprises, LLC. 2013-2016. All Rights Reserved.

  • Page 54: Protecting & Monitoring Your Wireless Network

    Change the Default Username and Password 1. Log in to the SBG6580 Web Manager from any web browser on the computer connected to the SBG6580. 2. Type the default LAN IP address, 192.168.0.1, in the Address bar and then press Enter.
  • Page 55 Chapter 8: Protecting & Monitoring Your Wireless Network 3. Type the default (see below) or current username and password to log in to the SBG6580 Web Manager. Both entries are case-sensitive.  Username: admin  Password: motorola Figure 48: SBG6580 Gateway Login Screen ...
  • Page 56 Find a secure place to write down and store your new user name and password.  Make sure No is selected for Restore Factory Defaults. 12. Click Apply to update your password. PN 365-095-25782 x.1 SURFboard SBG6580 Wireless Gateway User Guide Copyright ARRIS Enterprises, LLC. 2013-2016. All Rights Reserved.

  • Page 57: Set Up Firewall Protection

    Reset button on the rear of the SBG6580 (see Reset Button for more information). This will restore the factory defaults on your SBG6580 and allow you to log on to the SBG6580 Web Manager using the default username and password. Set Up Firewall Protection You can set up firewall filters and firewall alert notifications on your home network.
  • Page 58 Chapter 8: Protecting & Monitoring Your Wireless Network  Low – Common security, higher risk  Medium – Safer configuration, modest risk Figure 53: Firewall Protection Level – Medium Screen PN 365-095-25782 x.1 SURFboard SBG6580 Wireless Gateway User Guide Copyright ARRIS Enterprises, LLC. 2013-2016. All Rights Reserved.

  • Page 59: Set Up Parental Controls

    You can also link each user on your home network to specific rules for login, time-access, and content filtering. To set Parental Controls: 1. From the SBG6580 Web Manager, click Firewall on the SBG6580 Main Menu bar. 2. Click Parental Control from the Firewall submenu options to open the Firewall Parental Control screen.
  • Page 60 5. Click Apply to set the time zone. 6. Click Create to continue setting up Parental Controls. Figure 56: Create Parental Controls Screen PN 365-095-25782 x.1 SURFboard SBG6580 Wireless Gateway User Guide Copyright ARRIS Enterprises, LLC. 2013-2016. All Rights Reserved.

  • Page 61: Set Up Ip Filtering

    IP address range of each device for which you want to block Internet access. To configure IP filters: 1. From the SBG6580 Web Manager, click Advanced on the SBG6580 Main Menu bar. 2. Click IP Filtering from the Advanced submenu options to open the Advanced IP Filtering screen.

  • Page 62: Set Up Mac Filtering

    IP address, which can be assigned via the DHCP server or hard-coded to various addresses over time. To configure MAC filters: 1. From the SBG6580 Web Manager, click Advanced on the SBG6580 Main Menu bar. 2. Click MAC Filtering from the Advanced submenu options to open the Advanced MAC Filters screen.

  • Page 63: Set Up Port Filtering

     Set Protocol to TCP  Select Enabled To configure Port filters: 1. From the SBG6580 Web Manager, click Advanced on the SBG6580 Main Menu bar. 2. Click Port Filtering from the Advanced submenu options to open the Advanced Port Filtering screen.

  • Page 64: Set Up Port Triggers

    Protection for more information. To configure Port Triggers: 1. From the SBG6580 Web Manager, click Advanced on the SBG6580 Main Menu bar. 2. Click Port Triggers from the Advanced submenu options to open the Advanced Port Triggers screen. Figure 60: Advanced Port Triggers Screen 3.

  • Page 65: Set Up Port Forwarding

     DNS address (at least one) To set up Port Forwarding: 1. From the SBG6580 Web Manager, click Advanced on the SBG6580 Main Menu bar. 2. Click Port Forwarding from the Advanced submenu options to open the Port Forwarding screen.
  • Page 66 8. Select On to enable port forwarding or Off to disable it. 9. Click Apply. 10. Repeat steps 3 thru 9 for each additional forwarded port that you want to create. PN 365-095-25782 x.1 SURFboard SBG6580 Wireless Gateway User Guide Copyright ARRIS Enterprises, LLC. 2013-2016. All Rights Reserved.
  • Page 67 IP address. Figure 65: Forwarded Ports Screen 11. Click Apply, when done. PN 365-095-25782 x.1 SURFboard SBG6580 Wireless Gateway User Guide Copyright ARRIS Enterprises, LLC. 2013-2016. All Rights Reserved.

  • Page 68: Set Up The Dmz Host

    Chapter 8: Protecting & Monitoring Your Wireless Network Set Up the DMZ Host WARNING! The gaming DMZ host is not protected by the SBG6580 firewall. It is exposed to the Internet and thus vulnerable to attacks or hacking from any computer on the Internet.

  • Page 69: Store Remote Firewall Logs

    Note: The SysLog server must be on the same network as the Private LAN behind the Configuration Manager (typically 192.168.0.x). To store remote Firewall logs: 1. From the SBG6580 Web Manager, click Firewall on the SBG6580 Main Menu bar. 2. Click Remote Log from the Firewall submenu options to open the Firewall Remote Log screen.
  • Page 70 Note: Normally, the IP address of this SysLog server is hard-coded so that the address always matches the entry on this page. 5. Click Apply. PN 365-095-25782 x.1 SURFboard SBG6580 Wireless Gateway User Guide Copyright ARRIS Enterprises, LLC. 2013-2016. All Rights Reserved.

  • Page 71: Managing Your Gateway And Connected Networks

    View the Gateway Status Using the Device Status Button You can use the Device Status button on the SBG6580-2 Login screen to obtain a quick view of the current configuration and network connection status of your SBG6580-2 without having to log in to the SBG6580-2 Web Manager.

  • Page 72: View The Gateway Product Information

    (or firmware) version and the current network connection status of the gateway. To open the Status Product Information page: 1. Click Status on the SBG6580 Main Menu bar. 2. Click Product Information from the Status submenu options. 3. Click the Refresh button (F5) in your web browser to reload the information on the screen.

  • Page 73: View The Gateway Network Connection Status

    Chapter 9: Managing Your Gateway and Connected Networks Figure 72: SBG6580-2 Status – Product Information Screen View the Gateway Network Connection Status The Status Connection screen displays information about the RF upstream and downstream channels, including downstream channel frequency, upstream channel ID, and upstream and downstream signal power and modulation.

  • Page 74: Back Up Your Gateway Configuration

    Caution: We highly recommend that you perform the configuration backup using the SBG6580 default login username and password. To create a backup copy of your configuration settings: 1. Click Basic on the SBG6580 Main Menu. 2. Click Backup and Restore from the Basic submenu options. PN 365-095-25782 x.1 SURFboard SBG6580 Wireless Gateway User Guide Copyright ARRIS Enterprises, LLC.

  • Page 75: Restore Your Gateway Configuration Settings

    3. Click Choose File and type the path and file name where you want to store the backup file on your computer, or search for an existing configuration file that you want to update. 4. Click Backup to create a backup file of your SBG6580 configuration settings. Restore Your Gateway Configuration Settings WARNING! This action will delete your current gateway configuration settings and allow you to restore a previously saved configuration.
  • Page 76 Chapter 9: Managing Your Gateway and Connected Networks From the SBG6580 Web Manager, do the following to open the Status Security screen: 1. Click Status on the SBG6580 Main Menu. 2. Click Security from the Status submenu options. Figure 76: SBG6580 Restore Factory Defaults Screen 3.

  • Page 77: Troubleshooting Tips

    Your service provider may ask for the status of the LEDs as described in Front Panel LED Icons and Error Conditions (page 78). You may have to reset the SBG6580 gateway configuration to its original factory settings if the gateway is not functioning properly. Solutions Table 5. Troubleshooting Solutions...

  • Page 78: Front Panel Led Icons And Error Conditions

    WEP key configured on the gateway. Front Panel LED Icons and Error Conditions The SBG6580 front panel LED icons provide status information for the following error conditions: Table 6. Front Panel LED Icons and Error Conditions...

  • Page 79: Warranty Information

    Product. ARRIS does not warrant to you, the end user, or to anyone else that the Software will perform error-free or without bugs. PN 365-095-25782 x.1 SURFboard SBG6580 Wireless Gateway User Guide Copyright ARRIS Enterprises, LLC. 2013-2016. All Rights Reserved.
  • Page 80 Cable Operator or Service Provider Arrangements. If you did not purchase this Product directly from ARRIS or from an ARRIS authorized retail reseller, please contact your Service Provider for technical support. PN 365-095-25782 x.1 SURFboard SBG6580 Wireless Gateway User Guide Copyright ARRIS Enterprises, LLC. 2013-2016. All Rights Reserved..
  • Page 81 Corporate Headquarters ARRIS · Suwanee · Georgia · 30024 · USA Telephone: 1-678-473-2000 Fax: 1-678-473-8470 www.arris.com...

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