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SURFboard SBG6700-AC User Manual

Wireless gateway
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SURFboard SBG6700-AC
Wireless Gateway
User Guide
PN 365-095-25781 x.2
March 2016
Copyright 2014-2016, ARRIS Enterprises, LLC. All rights reserved.

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  • Page 1 SURFboard SBG6700-AC Wireless Gateway User Guide PN 365-095-25781 x.2 March 2016 Copyright 2014-2016, ARRIS Enterprises, LLC. All rights reserved.
  • Page 2 ARRIS to provide notification of such revision or change. ARRIS, SURFboard, and the ARRIS logo are all trademarks of ARRIS Enterprises, LLC. Other trademarks and trade names may be used in this document to refer to either the entities claiming the marks and the names of their products.

  • Page 3: Table Of Contents

    Rear Panel ........................16 Gateway Label ......................... 17 Installing the Gateway ..................18 Connect the SBG6700-AC to Your Computer ..............18 Establish an Internet Connection ..................19 Setting Up a Wireless Network Connection ............20 Launch the SBG6700-AC Quick Start Wizard ..............20 Set Up a Wireless Network Using Your Computer ............
  • Page 4 Back Up Your Gateway Configuration ................69 Restore Your Configuration Settings ................70 Reset Your Configuration Settings ................... 71 Exit the SBG6700-AC Web Manager ................72 Troubleshooting Tips ..................... 73 Solutions .......................... 73 Front Panel LED Icons and Error Conditions ..............74 Warranty Information ...................

  • Page 5: Safety And Regulatory Information

    Pay particular attention to cords where they are attached to plugs and convenience receptacles, and examine the point where they exit from the device. PN 365-095-25781 x.2 SURFboard SBG6700-AC Wireless Gateway User Guide Copyright 2014-2016, ARRIS Enterprises, LLC. All rights reserved.
  • Page 6 Coaxial cable shield shall be connected to the grounding system of the building, as close to the point of cable entry as practical. PN 365-095-25781 x.2 SURFboard SBG6700-AC Wireless Gateway User Guide Copyright 2014-2016, ARRIS Enterprises, LLC. All rights reserved.

  • Page 7: Fcc Statements

    FCC Declaration of Conformity ARRIS Enterprises, LLC, 3871 Lakefield Drive, Suwanee, GA 30024, declares that the SURFboard DOCSIS 3.0 Wireless Gateway-SBG6700-AC complies with 47 CFR Parts 2 and 15 of the FCC rules as a Class B digital device. FCC Radiation Exposure Statement This equipment complies with FCC radiation exposure limits set forth for an uncontrolled environment.
  • Page 8 5250-5350 MHz et 5650-5850 MHz. Ces radars peuvent causer de l'interférence ou des dommages susceptibles de nuire aux appareils exempts de licence– réseau local (LAN-EL). PN 365-095-25781 x.2 SURFboard SBG6700-AC Wireless Gateway User Guide Copyright 2014-2016, ARRIS Enterprises, LLC. All rights reserved.

  • Page 9: Wireless Lan Information

    Protecting & Monitoring Your Wireless Network (page 50) in this guide for more information or visit the ARRIS Support website at www.arris.com/consumer (http://www.arris.com/consumer). PN 365-095-25781 x.2 SURFboard SBG6700-AC Wireless Gateway User Guide Copyright 2014-2016, ARRIS Enterprises, LLC. All rights reserved.

  • Page 10: Caring For The Environment By Recycling

    Contact your local authorities for information about practices established for your region. If collection systems are not available, call ARRIS Technical Support at 1-877-466-8646 for assistance. PN 365-095-25781 x.2 SURFboard SBG6700-AC Wireless Gateway User Guide Copyright 2014-2016, ARRIS Enterprises, LLC. All rights reserved.

  • Page 11: Getting Started

    In The Box Before installing the SBG6700-AC, check that the following items are also included in the box. If any items are missing, please call ARRIS Technical Support at 1-877-466-8646 for assistance. Table 1.

  • Page 12: System Requirements

    Note: Although older versions of Microsoft Windows operating systems are no longer specifically supported, they should still function with this model.  Mac® 10.4 or higher  UNIX®  Linux® PN 365-095-25781 x.2 SURFboard SBG6700-AC Wireless Gateway User Guide Copyright 2014-2016, ARRIS Enterprises, LLC. All rights reserved.

  • Page 13: Contact Information

    Contact Information For technical support and additional ARRIS product information: Visit the ARRIS Support website: www.arris.com/consumer  (http://www.arris.com/consumers) Call ARRIS Technical Support: 1-877-466-8646  PN 365-095-25781 x.2 SURFboard SBG6700-AC Wireless Gateway User Guide Copyright 2014-2016, ARRIS Enterprises, LLC. All rights reserved.

  • Page 14: Product Overview

    Green: Power is properly connected. blink. Scanning for a downstream Green: Non-bonded downstream channel (receive) channel connection. is connected. Blue*: High-speed Internet connection with bonded downstream channels. PN 365-095-25781 x.2 SURFboard SBG6700-AC Wireless Gateway User Guide Copyright 2014-2016, ARRIS Enterprises, LLC. All rights reserved.

  • Page 15: Wi-Fi Protected Setup™ (Wps)

    Green: Any of the following applies: encrypted/unencrypted wireless 2.4 GHz wireless connection is made data activity. between the SBG6700-AC and another Wi- Amber: WPS Pairing process is Fi enabled device on your home network; underway between the SBG6700- for example, Wi-Fi telephone, tablet, or AC and a WPS-enabled device.

  • Page 16: Rear Panel

    Rear Panel Figure 2: SBG6700-AC Rear View Table 3. SBG6700-AC Rear Panel Ports & Connectors Port Name Description Two one-gigabit Ethernet ports for RJ-45 cable connections: Green: LED is ON - Indicates a data transfer rate of one gigabit per second ...

  • Page 17: Gateway Label

    Gateway Label Figure 3: Sample SBG6700-AC Gateway Label The gateway label is located on the bottom of the SBG6700-AC. It contains the gateway information that you may need when contacting your service provider or ARRIS Technical Support (page 13).

  • Page 18: Installing The Gateway

    For the best Wi-Fi coverage, a central location in your home or building is recommended. Note: The following installation procedure covers the wired Ethernet connection process so that you can confirm that the SBG6700-AC was properly installed and can connect to the Internet.

  • Page 19: Establish An Internet Connection

    1. Power ON the computer connected to the SBG6700-AC if it is turned off, and then log in. 2. Contact your service provider to activate (provision) the SBG6700-AC. You may have to provide the HFC MAC ID listed on the gateway label.

  • Page 20: Setting Up A Wireless Network Connection

    IMPORTANT NOTE: The quick start wizard uses the default settings already configured for your SBG6700-AC to help you quickly set up your wireless home network. However, the wizard will only let you change the wireless network name (SSID) and Wi-Fi Security key (network password).
  • Page 21  The Launch Quick Start Wizard screen displays after you close the Login Alerts screen or if you logged in to the SBG6700-AC Web Manager using a new username and password. 5. Click Close to close the Login Alerts screen. The Launch Quick Start Wizard screen displays.
  • Page 22 Chapter 5: Setting Up a Wireless Network Connection Figure 7: SBG6700-AC Quick Start Wizard Opening Screen 6. Click Launch Quick Start Wizard to start the wizard. The Welcome screen displays. Figure 8: SBG6700-AC Quick Start Wizard Welcome Screen 7. Click Next to open the Wi-Fi Network Name &...
  • Page 23 32 alphanumeric characters. Note: You can change the wireless network name (SSID) after you have installed the SBG6700-AC and completed the Quick Start Wizard to set up your wireless network connection. The SBG6700-AC Web Manager is also available to change...
  • Page 24 Figure 10: SBG6700-AC Quick Start Wizard-Step 3 of 7 Screen This screen shows the two available wireless network frequency bands (2.4 GHz and 5 GHz) for the SBG6700-AC. The wizard configures 2.4 GHz as the default Wi-Fi frequency band. See...
  • Page 25 Quick Start Wizard. 12. Click Next to open the User Security Configuration screen. Figure 12: SBG6700-AC Quick Start Wizard-Step 5 of 7 Screen This step allows you to change the current (or default) user name and password to logon to the SBG6700-AC Web Manager.
  • Page 26 Chapter 5: Setting Up a Wireless Network Connection Figure 13: SBG6700-AC Quick Start Wizard-Step 6 of 7 Screen 14. Click Apply to accept your wireless network settings and open the Settings Applied screen. -or- Click Previous to go back to the previous screen and change your wireless network name and/or user password.

  • Page 27: Set Up A Wireless Network Using Your Computer

    Note: If the Wireless Link icon is not visible, left-click on the Show hidden icons button on the Windows taskbar (see Figure 15) to open the list of additional icons. Figure 16: Sample Available Wireless Networks Window PN 365-095-25781 x.2 SURFboard SBG6700-AC Wireless Gateway User Guide Copyright 2014-2016, ARRIS Enterprises, LLC. All rights reserved.
  • Page 28 SBG6700AC-#####) for your SBG6700-AC from the list of available wireless networks. The default SSID is located on the gateway label on the bottom of your SBG6700-AC. Note: You must use the default SSID listed on the gateway label when installing the gateway and setting up your first wireless network connection.
  • Page 29 5. Enter the Wi-Fi Security Key (your wireless network password) in the Security key field. Note: You can use the default Wi-Fi Security Key code listed on the SBG6700-AC Gateway label or enter your own personal wireless network password. See...

  • Page 30: Connect Using The Windows Control Panel

    Manage Wireless Networks window. 4. Click to open the Manually Connect to a Wireless Network window. Figure 21: Manually Connect to a Wireless Network Window PN 365-095-25781 x.2 SURFboard SBG6700-AC Wireless Gateway User Guide Copyright 2014-2016, ARRIS Enterprises, LLC. All rights reserved.
  • Page 31 Network name field. The default SSID is listed on the gateway label on the bottom of your SBG6700-AC. Note: You have the option to change your wireless network name or SSID after setting up your wireless network connection. However, you must use the default SSID listed on the gateway label after installing your gateway.

  • Page 32: Test Your Wireless Network Connection

    1. Power ON the SBG6700-AC and your other WPS-enabled wireless devices that you want to connect to your wireless network. 2. Press and hold the WPS button located on the top of the SBG6700-AC for five to 10 seconds and then release (see Front Panel (page 14) for the SBG6700-AC front view).
  • Page 33 3. If applicable, press the WPS button on your WPS-enabled computer or other WPS-enabled wireless device. 4. Repeat step 3 for each additional WPS-enabled wireless device that you want to connect to your wireless network. PN 365-095-25781 x.2 SURFboard SBG6700-AC Wireless Gateway User Guide Copyright 2014-2016, ARRIS Enterprises, LLC. All rights reserved.

  • Page 34: Using The Gateway Web Manager

    Chapter 6 Using the Gateway Web Manager Use the SBG6700-AC Web Manager to view and monitor the network configuration settings and operational status of your SBG6700-AC. You can also configure your network connections and wireless security settings. See Protecting & Monitoring Your Wireless Network (page 51) or more information.
  • Page 35 Chapter 6: Using the Gateway Web Manager 4. Click Login to open the SBG6700-AC Web Manager. The Launch Quick Start Wizard screen displays. Note: If the default user name and password are not working, your service provider may have to set up alternate login credentials. Please contact your service provider or ARRIS Technical Support for assistance.

  • Page 36: Gateway Web Manager Menu Options

    Main Menu Links The SBG6700-AC main menu and related submenu option links are displayed along the bottom of the SBG6700-AC Web Manager screen. To open a submenu option, click the link. Figure 26: SBG6700-AC Web Manager Menu Links Table 4.

  • Page 37: Get Help

    Get Help You can choose any of the following three options to obtain help information for any SBG6700-AC Web Manager function. General help information is available for any SBG6700- AC menu option when you click the Help button on that page.

  • Page 38: Help Links

    Provides a concise list of your gateway configuration settings with applicable links for easy access when you click Help, About on the SBG6700-AC Main Menu. The link opens the related configuration screen. PN 365-095-25781 x.2 SURFboard SBG6700-AC Wireless Gateway User Guide Copyright 2014-2016, ARRIS Enterprises, LLC.

  • Page 39: Field Level Help

    Chapter 6: Using the Gateway Web Manager Figure 28: SBG6700-AC Help About Screen Field Level Help More specific help information is available throughout the web manager for field level help when you click Help located to the right of the applicable field (see sample screenshot below).

  • Page 40: Exit The Sbg6700-Ac Web Manager

    Chapter 6: Using the Gateway Web Manager Exit the SBG6700-AC Web Manager To log out and close the SBG6700-AC Web Manager: Click Logout button located in the upper right corner of the SBG6700-AC Web Manager  screen. Figure 30: SBG6700-AC Web Manager Logout Button PN 365-095-25781 x.2...

  • Page 41: Configuring Your Wireless Network

    Set Up Your Wireless Primary Network 1. Open a web browser and log onto the SBG6700-AC to open the SBG6700-AC Web Manager. Start the SBG6700-AC Web Manager (page 34) for more information, if needed.
  • Page 42 Chapter 7: Configuring Your Wireless Network Figure 32: SBG6700-AC 5 GHz Wireless Primary Network Screen 4. Click the 2.4 GHz or 5 GHz tab for the Wi-Fi frequency range for your wireless network. 5. Select Enabled or Disabled in the Wireless Network field to turn ON or OFF wireless networking on your home network.

  • Page 43: Set Up Wps On Your Wireless Network

    2. Scroll down to the Wi-Fi Protected Setup (WPS) Automatic Security Configuration section. Figure 33: SBG6700-AC WPS Setup Screen 3. Select Enabled in the WPS field to turn ON the Wi-Fi Protected Setup (WPS) network security on your home network. Continue with step 4.

  • Page 44: Set Up A Wireless Guest Network

    4. Select one of the following WPS Pairing methods to add or pair your WPS-enabled wireless devices:  Push Button – Press and hold the WPS button on the SBG6700-AC to start the WPS pairing process with the WPS-enabled wireless device you want to connect to your wireless network.

  • Page 45: Pn 365-095-25781 X.2 Surfboard Sbg6700-Ac Wireless Gateway User Guide Copyright 2014-2016, Arris Enterprises, Llc. All Rights Reserved

    Chapter 7: Configuring Your Wireless Network Figure 34: SBG6700-AC 2.4 GHz Wireless Guest Network Screen Figure 35: SBG6700-AC 5 GHz Wireless Guest Network Screen PN 365-095-25781 x.2 SURFboard SBG6700-AC Wireless Gateway User Guide Copyright 2014-2016, ARRIS Enterprises, LLC. All rights...
  • Page 46 Guest –Configures the guest network to only allow access to a specific network and not your primary network 9. Enter the IP address for the SBG6700-AC on the Guest network in the IP Address field. 10. Enter the starting IP address for the guest network lease pool in the Lease Pool Starting IP Address field.

  • Page 47: Change Your Wireless Network Name (Ssid)

    SSID. Do the following to change your wireless network name (SSID): 1. Open a web browser and log onto the SBG6700-AC to open the SBG6700-AC Web Manager. Start the Wireless Gateway Web Manager (page 34) for more information, if needed.
  • Page 48 10. Click Apply at the bottom of the screen, when you are finished. The new wireless network name should appear in the list of available wireless networks when you reconnect your wireless devices. PN 365-095-25781 x.2 SURFboard SBG6700-AC Wireless Gateway User Guide Copyright 2014-2016, ARRIS Enterprises, LLC. All rights reserved.

  • Page 49: Change The Wireless Channel

    By default, the SBG6700-AC is set on Channel 1. Do the following to change the wireless channel on the SBG6700-AC: 1. Open a web browser and log onto the SBG6700-AC to open the SBG6700-AC Web Manager. Start the Wireless Gateway Web Manager (page 34) for more information, if needed.
  • Page 50   b/g/n (default for 2.4 GHz)  n only 8. Select the data transfer rate for your SBG6700-AC in the Bandwidth drop-down list:  20 MHz (default)  40 MHz 9. Select a channel number from the Channel drop-down list that is different from the channel number listed as the Current Channel.

  • Page 51: Protecting & Monitoring Your Wireless Network

    Although network security for the SBG6700-AC is already configured, you can use the SBG6700-AC Web Manager to set the level of security and access that you want to allow on your wireless network.
  • Page 52 4. Click Login to open the SBG6700-AC Web Manager. Figure 41: SBG6700-AC Web Manager Main Screen 5. Click Status on the SBG6700-AC Web Manager main menu bar. 6. Click Security from the Status submenu options list to display the Status Security screen.
  • Page 53 8. Complete each field entry, but note the following:  All fields are case-sensitive. Note: If this is your first time logging on to the SBG6700-AC, the current username is admin and the current password is password.  Make sure is selected under Restore Factory Defaults.

  • Page 54: Set Up Firewall Protection

    To set the firewall protection level: 1. From any web manager screen, click the Firewall menu button on the SBG6700-AC Web Manager main menu bar. 2. Click Protection Level from the Firewall submenu options list to display the Firewall Protection Level screen.
  • Page 55 Figure 45: Firewall Protection Level – Medium Screen Medium – Safer configuration, modest risk  Figure 46: Firewall Protection Level – Medium Screen PN 365-095-25781 x.2 SURFboard SBG6700-AC Wireless Gateway User Guide Copyright 2014-2016, ARRIS Enterprises, LLC. All rights reserved.

  • Page 56: Set Up Parental Controls

    MAC addresses. You can also link each user on your home network to specific rules for login, time-access, and content filtering. PN 365-095-25781 x.2 SURFboard SBG6700-AC Wireless Gateway User Guide Copyright 2014-2016, ARRIS Enterprises, LLC. All rights reserved.
  • Page 57 Chapter 8: Protecting & Monitoring Your Wireless Network To set Parental Controls: 1. From any web manager screen, click the Firewall menu button on the SBG6700-AC Web Manager main menu bar. 2. Click Parental Control from the Firewall submenu options list to display the Firewall Parental Control screen.
  • Page 58 15. Select On or Off in the Enabled field to enable or disable this Parental Control restriction. 16. Click Apply, when you are finished. PN 365-095-25781 x.2 SURFboard SBG6700-AC Wireless Gateway User Guide Copyright 2014-2016, ARRIS Enterprises, LLC. All rights reserved.

  • Page 59: Set Up Ip Filtering

    Internet access. To configure IP filters: 1. From any web manager screen, click the Advanced menu button on the SBG6700-AC Web Manager main menu bar. 2. Click IP Filtering from the Advanced submenu options list to display the Advanced IP Filtering screen.

  • Page 60: Set Up Mac Filtering

    To configure MAC filters: 1. From any web manager screen, click the Advanced menu button on the SBG6700-AC Web Manager main menu bar. 2. Click MAC Filtering from the Advanced submenu options list to display the Advanced MAC Filtering screen.
  • Page 61 Select Enabled  To configure Port filters: 1. From any web manager screen, click the Advanced menu button on the SBG6700-AC Web Manager main menu bar. 2. Click Port Filtering from the Advanced submenu options list to display the Advanced Port Filtering screen.

  • Page 62: Set Up Port Triggers

    To configure Port Triggers: 1. From any web manager screen, click the Advanced menu button on the SBG6700-AC Web Manager main menu bar. 2. Click Port Triggers from the Advanced submenu options list to display the Advanced Port Filtering screen.

  • Page 63: Set Up Port Forwarding

    DNS address (at least one)  To set up Port Forwarding: 1. From any web manager screen, click the Advanced menu button on the SBG6700-AC Web Manager main menu bar. 2. Click Port Forwarding from the Advanced submenu options list to display the Advanced Port Forwarding screen.
  • Page 64 6. Select TCP, UDP, or BOTH from the Internet Protocol drop-down list. 7. Select On to enable port forwarding or Off to disable it. 8. Click Apply, when you are finished. PN 365-095-25781 x.2 SURFboard SBG6700-AC Wireless Gateway User Guide Copyright 2014-2016, ARRIS Enterprises, LLC. All rights reserved.

  • Page 65: Set Up The Dmz Host

    Set Up the DMZ Host WARNING! The gaming DMZ host is not protected by the SBG6700-AC firewall. It is exposed to the Internet and thus vulnerable to attacks or hacking from any computer on the Internet. Consider carefully before configuring a device to be in the DMZ.

  • Page 66: Set Up Firewall Event Log Notifications

    To set up Firewall Event Log notifications: 1. From any web manager screen, click the Firewall menu button on the SBG6700-AC Web Manager main menu bar. 2. Click Local Log from the Firewall submenu options list to display the DMZ Host screen.

  • Page 67: Store Remote Firewall Logs

    Configuration Manager (typically 192.168.0.x). To store remote Firewall logs: 1. From any web manager screen, click the Firewall menu button on the SBG6700-AC Web Manager main menu bar. 2. Click Remote Log from the Firewall submenu options list to display the DMZ Host screen.

  • Page 68: Managing Your Gateway And Connected Networks

    (or firmware) version and the current network connection status of the gateway. To open the Status Product Information page: 1. From any web manager screen, click the Status menu button on the SBG6700-AC Web Manager main menu bar. 2. Click Product Information from the Status submenu options.

  • Page 69: Back Up Your Gateway Configuration

    Chapter 9: Managing Your Gateway and Connected Networks To open the Status Connection screen: 1. From any web manager screen, click the Status menu button on the SBG6700-AC Web Manager main menu bar. 2. Click Connection from the Status submenu options.

  • Page 70: Restore Your Configuration Settings

    Chapter 9: Managing Your Gateway and Connected Networks To create a backup copy of your gateway configuration settings: 1. From any web manager screen, click the Basic menu button on the SBG6700-AC Web Manager main menu bar. 2. Click Backup and Restore from the Basic submenu options.

  • Page 71: Reset Your Configuration Settings

    (page 69) for more information. From the SBG6700-AC Web Manager, do the following to open the Status Security screen: 1. From any web manager screen, click the Status menu button on the SBG6700-AC Web Manager main menu bar. 2. Click Security from the Status submenu options.

  • Page 72: Exit The Sbg6700-Ac Web Manager

    Exit the SBG6700-AC Web Manager To log out and close the SBG6700-AC Web Manager: Click Logout button located in the upper right corner of the SBG6700-AC Web Manager  screen. PN 365-095-25781 x.2 SURFboard SBG6700-AC Wireless Gateway User Guide Copyright 2014-2016, ARRIS Enterprises, LLC.

  • Page 73: Troubleshooting Tips

    SBG6700-AC front panel LEDs (see Front Panel LED Icons and Error Conditions (page 74) for more information). You may have to reset the SBG6700-AC gateway configuration to its original factory settings if the gateway is not functioning properly. See Reset Your Configuration Settings (page 71) for more information.

  • Page 74: Front Panel Led Icons And Error Conditions

    WEP key configured on the gateway. Front Panel LED Icons and Error Conditions The SBG6700-AC front panel LED icons provide status information for the following error conditions: Table 6. Front Panel LED Icons and Error Conditions...
  • Page 75 Chapter 10: Troubleshooting Tips Led Icon Status If, During Startup: If, During Normal Operation LED is disabled LED is disabled PN 365-095-25781 x.2 SURFboard SBG6700-AC Wireless Gateway User Guide Copyright 2014-2016, ARRIS Enterprises, LLC. All rights reserved.

  • Page 76: Warranty Information

    Product. ARRIS does not warrant to you, the end user, or to anyone else that the Software will perform error free or without bugs. PN 365-095-25781 x.2 SURFboard SBG6700-AC Wireless Gateway User Guide Copyright 2014-2016, ARRIS Enterprises, LLC. All rights reserved.
  • Page 77 Cable Operator or Service Provider Arrangements. If you did not purchase this Product directly from ARRIS or from an ARRIS authorized retail reseller, please contact your Service Provider for technical support. PN 365-095-25781 x.2 SURFboard SBG6700-AC Wireless Gateway User Guide Copyright ARRIS Enterprises, LLC. 2014-2016. All Rights Reserved.
  • Page 78 Corporate Headquarters ARRIS · Suwanee · Georgia · 30024 · USA T: 1-678-473-2000 F: 1-678-473-8470 www.arris.com...

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