Front Panel Led Icons And Error Conditions - SURFboard SBG6580 User Manual

Gateway Problem
Cannot Access the
Internet (Continued)
Wireless devices cannot
send or receive data

Front Panel LED Icons and Error Conditions

The SBG6580 front panel LED icons provide status information for the following error
conditions:
Table 6. Front Panel LED Icons and Error Conditions
LED Icon
PN 365-095-25782 x.1
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Possible Solution
Check that the Power, Online, and Wireless LED icons on

the front panel are lit up solid.
Contact your service provider for assistance.

If the problem still persists after checking the coaxial

cable and Ethernet connections and your IP address,
check the Wireless Security Mode setting on the Wireless
Primary Network screen.
If you enabled WPA and configured a passphrase on the

gateway, be sure each affected wireless client has the
identical passphrase. If this does not solve the problem,
check if the wireless client supports WPA.
If you enabled WEP and configured a key on the gateway,

be sure each affected wireless client has the identical
WEP key. If this does not solve the problem, check
whether the client's wireless adapter supports the type
of WEP key configured on the gateway.
Status If, During Start up:
OFF Gateway is not properly
plugged into the electrical
outlet
BLINKING Downstream receive channel
cannot be acquired
BLINKING Upstream send channel
cannot be acquired
BLINKING IP registration is
unsuccessful
OFF LED is disabled
Chapter 10: Troubleshooting Tips
If, During Normal Operation
wireless gateway is unplugged
Downstream channel is lost
Upstream channel is lost
IP registration is lost
LED is disabled
SURFboard SBG6580 Wireless Gateway User Guide
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