Troubleshooting Sms Problems - Gigaset C610 User Manual

Troubleshooting SMS problems

Error codes when sending
E0 Calling Line Identification permanently restricted (CLIR) or Calling Line Identification not
activated.
FE Error occurred during SMS transfer.
FD Connection to SMS service centre failed; see self-help.
Self-help with errors
The following table lists problem situations and possible causes and provides
advice on troubleshooting.
You cannot send messages.
1. You have not requested/enabled the Calling Line Identification Presentation (CLIP) fea-
¥
ture.
Ask your service provider to enable this service.
¥
2. SMS transmission has been interrupted (e.g., by a call).
Re-send the SMS.
3. The provider does not support this feature.
4. No number or an invalid number is entered for the SMS service centre set as the active
send service centre. ¥
Enter the number
You receive an incomplete SMS.
1. Your phone's memory is full. ¥
Delete old SMS messages
2. The service provider has not yet sent the rest of the SMS.
You have stopped receiving SMS messages.
Call divert is activated for All Calls or call divert is activated for All Calls for the network
¥ mailbox.
Change the call divert settings
The SMS is played back.
¥
1. The "display call number" feature is not activated.
Ask your service provider to enable this feature (there is a charge for this).
2. No agreement is in place between your mobile operator and your fixed line SMS service
¥
provider.
Obtain information from your fixed line SMS service provider.
3. Your terminal has been recorded by your SMS provider as having no fixed line SMS func-
¥
tionality i.e., you are not registered with the provider.
Send any SMS to automatically register your telephone to receive SMS.
Messages are only received during the day.
The terminal is recorded in your SMS provider's database as having no fixed line SMS
¥
functionality i.e., you are not registered with the provider.
¥
Obtain information from your fixed line SMS service provider.
Send any SMS to automatically register your telephone to receive SMS.
¢
( page 103).
¢
( page 96).
¢
( page
Sending SMS (text messages)
62).
105