Troubleshooting; Cleaning And Maintenance - Episode ES-SUB-ELE8-110 Owner's Manual

ES-SUB-ELE-8-10-12 Owner's Manual

7. Troubleshooting

Episode® speakers are designed to function trouble-free. Most problems that occur are due to simple issues. If you
have trouble, please check the list of simple fixes below.
If the problem persists, contact Episode® Technical Support at 1.866.838.5052.
Note: During troubleshooting, temporarily set the MODE switch to 'ON' to ensure signal-sensing power mode is
disabled. Ensure that the Status LED is blue with the switch on.
No Sound
• If power mode switch is set to On and LED is Red, call Technical Support.
• Verify that audio is coming from the source selected. Select another source to test, or connect the source directly to
the subwoofer input, bypassing any other equipment.
• Ensure that any connected A/V equipment is turned on and connected properly.
• Check cable connections for damage, poor contact, or short circuits.
• Ensure the subwoofer volume is turned up to a reasonable level. The control is located on the back of the unit.
Interference
If undesired noise is heard coming from the subwoofer:
• Check cable connections for damage, poor contact, or short circuits.
• If the issue only occurs when the system is off, check the power mode switch to be sure the subwoofer is set to off,
or if using AUTO mode, check that the subwoofer is actually turning off after 15 minutes of inactivity (LED will be
Red). If the LED is Blue, the sources may be outputting signal at all times, causing the subwoofer to remain on.
• If the signal cable is installed in the wall, it be may running parallel to high voltage cables. Test the system by
running a separate in-room cable. If the issue is resolved, a new cable should be installed with proper clearance
from high voltage.
• If the interference occurs when using the Episode® ES-SUB-WIRELESS, bypass the adapter and test with a cable.
• Common sources of interference include Wi-Fi antennas and devices or cordless phones set up too close to the
subwoofer or source.

8. Cleaning and Maintenance

• The exterior of the Element subwoofer may be cleaned using a cloth. Use a vacuum cleaner dust brush attachment
or lint brush to clean the grille.
• If the subwoofer enclosure is moved often for cleaning or relocation, check each time to ensure that connections are
not damaged or loose.
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