Troubleshooting; Error Messages - Sony UP-D897 Instructions For Use Manual

Troubleshooting

Before you call for service, please check the problems
and solutions described below. If you cannot solve the
problem, contact the nearest authorized dealer.
Symptom Causes/remedies
First few prints New paper roll just installed?
tIf a new roll of paper has just been
spotted with small
dots. loaded, paper dust may cause white
spots in printed images. Press the
FEED button and hold it down to
feed about 15~20 cm (6~8 in.) and
then release. (page 11)
Print job does not • Paper does not feed.
start. tPower switched on?
tUnit connected correctly?
tPaper roll loosen?
• Alarm sounds.
tPaper loaded correctly?
• Paper feeds but printing does not
start.
tPrinter paper loaded with the
Paper Jams • Jammed paper visible?
tPress the OPEN button to open
• Condensation collected in unit?
tIf the unit has just been brought
Printouts dirty. • Thermal head dirty?
tUse the head cleaning sheet
• Platen roller dirty?
tClean the platen roller using a
The unit stops printing When printing almost black images
while printing almost continuously, the thermal head
black images protection circuit may shut down the
continuously and the unit to prevent the thermal head from
message "COOL" is overheating.
displayed on the LCD. tWait for the message to disappear.
Paper is not fed Platen roller dirty?
smoothly. tClean the platen roller. (page 21)
(page 11)
wrong side up? (page 11)
the paper door, remove the
printout or the paper roll, and
then gently pull the jammed
paper out of the unit.
into a warm room from a cold
location, condensation may have
formed inside the unit. Switch
the unit off and let it set for 1 - 2
hours (until it warms to room
temperature), then try printing
again.
provided with the unit to clean
the thermal head. (page 20)
soft cloth moistened with ethyl
alcohol. (page 21)

Error Messages

Messages appear on the LCD under the following
conditions. Take the remedial actions shown next to the
messages to correct the problem.
Messages Description and remedy
DOOR The paper door is open.
tClose the paper door until it is
locked securely.
EMPTY • There is no paper loaded.
• Paper has been used up.
tLoad some paper. (page 10)
COOL The protection circuit that prevents the
thermal head from overheating has
been activated.
tWait for the message to disappear.
Printing will then resume
automatically.
LOCK The menu operation function is locked.
The jog dial, CONTR control and
BRIGHT control are disabled.
tIf you want to perform menu
operations or use those controls,
contact the nearest authorized
dealer.
WAIT The unit is under internal processing.
tWait for a while.
Troubleshooting / Error Messages
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