Troubleshooting - Sony Wega KV-BZ14 Operating Instructions Manual

x Troubleshooting
If you find any problem while viewing your TV, you can either use the "Factory
Settings" function or check the Troubleshooting guide below. If the problem
persists, contact your Sony dealer.
"Factory Settings" function
Press the WEGA GATE button. Choose "Settings" and go to "Setup" (
From "Setup" menu, select "Factory Settings". Then select "Yes" and press
Your TV will go blank for a few seconds, then the "Initial Setup" menu will appear.
Your TV will be set to factory settings, but certain problems may be solved.
Symptom
Snowy picture, • Check the antenna cable and connection on the TV, VCR and at the wall
noisy sound
(see page 8).
• Check the antenna setup. Contact a Sony dealer for advice.
• Display the "Channel Setup" menu and select "Manual Program" to preset
the channel again (see page 17).
• Display the "Channel Setup" menu and set the "Signal Booster" to "Auto"
from "Manual Program" (see page 17).
• Try using an external booster.
Distorted picture,
• Turn off or disconnect the external booster if it is in use.
noisy sound
• Display the "Channel Setup" menu and set the "Signal Booster" to "Off"
from "Manual Program" (see page 17).
Good picture,
• Display the "Channel Setup" menu and select the appropriate
noisy sound
"TV System" from "Manual Program" (KV-BZ21M50/BZ21M40/BZ14M40
only) (see page 17).
No picture, • Check the power cord, antenna and VCR connections (see page 8).
no sound
• Press
• Press ! (main power) on the TV to turn off the TV for about five seconds,
then turn it on again (see page 7).
Good picture, • Press 2 + to increase the volume level (see page 10).
no sound
• Press
Dotted lines or
• Do not use a hair dryer or other equipment near the TV.
stripes
• Check the antenna setup. Contact a Sony dealer for advice.
Double images
• Use a highly directional antenna.
or "ghosts"
• Use the fine tuning ("Fine") function (see page 17).
• Check the antenna setup. Contact a Sony dealer for advice.
• Turn off or disconnect the external booster if it is in use.
No color • Display the "Picture" menu and select "Custom" from "Picture Mode", then
adjust the "Color" level from "Picture Adjustment" (see page 14).
• Display the "Setup" menu and check the "Color System" setting
(usually set this to "Auto") (see page 18).
• Check the antenna setup. Contact a Sony dealer for advice.
(power) to turn on the TV (see page 10).
?/1
to cancel the muting (see page 10).
Solutions
) menu.
.
continued
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