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# ssh {hostname for file serving node}
General troubleshooting steps
1.
Run the exds_stdiag storage diagnostic utility.
2.
Evaluate the results.
3.
To report a problem to HP Support, see
Escalating issues
The X9720 Network Storage System escalate tool produces a report on the state of the system.
When you report a problem to HP technical support, you will always be asked for an escalate
report, so it saves time if you include the report up front.
Run the exds_escalate command as shown in the following example:
[root@glory1 ~]# exds_escalate
The escalate tool needs the root password to perform some actions. Be prepared to enter the root
password when prompted.
There are a few useful options; however, you can usually run without options. The -h option
displays the available options.
It is normal for the escalate command to take a long time (over 20 minutes).
When the escalate tool finishes, it generates a report and stores it in a file such as
/exds_glory1_escalate.tgz.gz. Copy this file to another system and send it to HP Services.
Useful utilities and processes
Accessing the Onboard Administrator (OA) through the network
The OA has a CLI that can be accessed using ssh. The address of the OA is automatically placed
in /etc/hosts. The name is <systemname>-mp. For example, to connect to the OA on a system
called glory, use the following command:
# ssh exds@glory-mp
Access the OA Web-based administration interface
The OA also has a Web-based administration interface. Because the OA's IP address is on the
management network, you cannot access it directly from outside the system. You can use ssh
tunneling to access the OA. For example, using a public domain tool such as putty, you can
configure a local port (for example, 8888) to forward to <systemname>-mp:443 on the remote
server. For example, if the system is called glory, you configure the remote destination as
glory-mp:443. Then log into glory from your desktop. On your desktop, point your browser at
https://localhost:8888. This will connect you to the OA.
On a Linux system, this is equivalent to the following command:
# ssh glory1 -L 8888:glory-mp:443
However, your Linux browser might not be compatible with the OA.
Accessing the Onboard Administrator (OA) through the serial port
Each OA has a serial port. This port can be connected to a terminal concentrator. This provides
remote access to the system if all servers are powered off. All OA commands and functionality is
available through the serial port. To log in, you can use the Administrator or the X9720 Network
Storage System username.
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Troubleshooting
Escalating
issues.
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Table of Contents
Troubleshooting
