Supportnetsm; Softwareplussm - Sony DME-3000 Product Manual

SONY
SM
S NET
UPPORT
SOFTWARE
PLUS
68 • • Appendix C. Sales and Service
SM
The S NET program brings all the expertise, responsiveness, and
UPPORT
commitment of the company together in a comprehensive package to ensure
continued customer satisfaction. In addition to Time and Materials (T&M) service,
which is available to customers who require support on a per-call basis, a variety of
programs are available to meet varying needs:
•
UpTime APS
Improves uptime and ease of care, thanks to professional on-site
hardware support by Sony engineers and optional application support.
•
Technical Education
Sony technical training enhances the customer's knowledge of the
Sony products and their maintenance. This enables the customer to
take a more active role in maximizing the potential of the product.
•
Technical Publications
Technical Bulletins are published monthly with timely information
regarding the servicing and maintenance of Sony products. A CD
ROM is available with all Technical Bulletins, parts pricing, and
selected exploded diagram views. Tech manuals are also available.
Optional software Application Support provides the following:
•
Maintenance and enhancement releases. This item does not include
software sold separately or product options.
•
Telephone support for software and application issues.
•
Discounts on selected new and optional software products.
•
Automatic enrollment in SOFTWARE
SM
Purchasers of Sony Production Systems products are automatically enrolled into the
SM
SOFTWARE program. This service includes the following:
PLUS
•
Notification of software releases
•
Tracking of each customer's unique system configuration and software
requirements.
•
Access to the latest software release information, including current
versions, features, and pricing.
•
Product registration for warranty software upgrades.
•
Authorized upgrade pricing.
The telephone number for SOFTWARE
SM
service program.
PLUS
SM
is (408) 955-6300.
PLUS
DME-3000/7000 • Product Guide