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Troubleshooting Guide
PROBLEMS
Motor doesn't start or
attachment doesn't rotate.
Food is unevenly chopped.
Food is chopped too fine or is
too watery.
Food collects on lid or on the
sides of the container.
You cannot achieve snow
from solid ice.
Variable speed won't work
on my single serve cup.
13
TOLL FREE:
Make sure the pitcher or single serve cup is securely placed on motor base.
Make sure the lid is securely on pitcher in the correct position (align
arrows).
The appliance is unplugged. Plug the unit in, turn the Variable Speed Dial
to the desired speed setting and press the Start toggle up to turn "On".
Check that the plug is securely inserted into the electrical outlet.
Check the fuse or circuit breaker.
The unit has overloaded. The appliance will stop and the power indicator
light will flash. Unplug and wait approximately 15 minutes before using
again.
The unit has overheated. Unplug and wait approximately 15 minutes
before using again.
You are chopping too much food at one time. Try processing smaller
amounts per batch.
The food has been over processed. Use short pulses for best results.
The mixture is too thick. Add more liquid.
Do not use ice that has been sitting out or has started to melt. Use ice
straight from the freezer. Pulse for best results.
The single serve cup only operates at one speed regardless of which number
is chosen on the dial. Press down on the "Start/Stop/Pulse" toggle in short
intervals until you have reached your desired consistency.
1-877-646-5288
POSSIBLE REASONS & SOLUTIONS
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