Warranty Information - Benchmark PRE420 Instruction Manual

Warranty Information

The Benchmark 1 Year Warranty
Benchmark Media Systems, Inc. warrants its products to be free from defects in material and
workmanship under normal use and service for a period of one (1) year from the date of
delivery.
This warranty extends only to the original purchaser. This warranty does not apply to fuses,
lamps, batteries, or any products or parts that have been subjected to misuse, neglect,
accident, modification, or abnormal operating conditions.
In the event of failure of a product under this warranty, Benchmark Media Systems, Inc. will
repair, at no charge, the product returned to its factory. Benchmark Media Systems, Inc. may,
at its option, replace the product in lieu of repair. If the failure has been caused by misuse,
neglect, accident, or, abnormal operating conditions, repairs will be billed at the normal shop
rate. In such cases, an estimate will be submitting before work is started, if requested by the
customer.
Attempts to deliberately deface, mutilate, or remove the product's label will render this
warranty void. Any PRE420 returned from the European Union for warranty repair must have
the required RoHS logo on the product label; otherwise, repairs will be billed at the normal
shop rate. Benchmark will not honor warranties for any products disingenuously purchased on
the US or Canadian markets for sale outside the US or Canada.
The foregoing warranty is in lieu of all other warranties, expressed or implied, including but not
limited to any implied warranty of merchantability, fitness or adequacy for any particular
purpose or use. Benchmark Media Systems, Inc. shall not be liable for any special, incidental,
or consequential damages, and reserves the right to charge this information without notice.
This limited warranty gives the consumer-owner specific legal rights, and there may also be
other rights that vary form state to state.
Notes on Warranty Repairs
An RMA (return merchandise authorization) number, issued by our Customer Service
Department, is required when sending products for repair.
They must be shipped to Benchmark Media Systems prepaid and preferably in their original
shipping carton with the RMA number clearly visible on the exterior of the packaging. A letter
should be included giving full details of the difficulty.
PRE420 Instruction Manual – rev. E Page 33