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Troubleshooting Guide
PROBLEMS
Make sure the container is securely placed on motor base.
Make sure the lid is securely on container in the correct position (align
arrows).
The appliance is turned "Off". Press the power button ( ) to turn "On".
Check that the plug is securely inserted into the electrical outlet.
Motor Doesn't Start or
Check the fuse or circuit breaker.
Attachment Doesn't Rotate.
The unit has overloaded. The appliance will stop and the power light will
flash. Unplug and wait approximately 15 minutes before using again.
The unit has overheated. Unplug and wait approximately 15 minutes before
using again.
Check to make sure the unit is not overloaded.
Either you are chopping too much food at one time, or the pieces are not of
Food is Unevenly Chopped.
even size and processing smaller amounts per batch.
Food is Chopped Too Fine or is
The food has been over processed. Use Auto-iQ
Too Watery.
controlled processing.
Food Collects On Lid or On the
The mixture is too thick. Add more liquid.
Sides of the Container.
Do not use ice that has been sitting out or has started to melt. Use ice
You Cannot Achieve Snow
straight from the freezer.
From Solid Ice.
Start with a few pulses and then go to a continuous blending cycle.
Make sure surface and suction feet are wiped clean. Suction feet will only
stick to smooth surfaces. Suction feet WILL NOT stick on some surfaces
Motor Base Won't Stick to
such as, wood, tile and non-polished finishes.
Counter or Table Top.
DO NOT attempt to use appliance when the motor base is stuck to a
surface that is not secure, (cutting board, platter, plates, etc.).
Your Ninja
You get an "Err" Message
to use a program that is not designed for the jar you have installed. The
programs will light up indicating which programs are available for each jar.
The unit is not installed properly. For your safety the unit will only be able to
You have a blinking red light
be turned on when it is properly assembled. Please refer to the assembly
pages of this inspiration guide for assistance.
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CUSTOMER CARE - NZ: 0800 002 999
POSSIBLE REASONS & SOLUTIONS
Pulse button for
™
is able to detect which jar is on the base. You may be trying
®
ONE (1) YEAR
LIMITED REPLACEMENT WARRANTY STATEMENT
If your product becomes defective due to faulty material or workmanship within a period of 1 year from the date of purchase,
we warrant to do the following:
• For New Zealand Consumers: We will replace the product with a new product, free of charge, or repair the product
at our cost, at our discretion.
• For Australian Consumers: Our goods come with guarantees that cannot be excluded under the Australian
Consumer Law. You are entitled to a replacement or refund for a major failure and for compensation for any other
reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to
be of acceptable quality and the failure does not amount to a major failure.
Your warranty is subject to the following conditions:
• DO NOT operate the appliance with a damaged plug or cord, or if the unit has been dropped, damaged or dropped
in water. To avoid the risk of electric shock, do not disassemble or attempt to repair the appliance on your own. If the
supply cord is damaged, it must be replaced by a qualified electrician in order to avoid a hazard. Incorrect
re-assembly or repair can cause a risk of electrical shock or injury to persons when the appliance is used.
• The product has not been misused, abused, neglected, altered, modified or repaired by anyone.
• The product has been subjected to fair wear and tear.
• The product has not been used for trade, professional or hire purposes.
• The product has not sustained damage through foreign objects, substances or accident.
Your warranty does not cover:
• Components that are subject to natural wear and tear caused by normal use in accordance with operating instructions.
• Unauthorised/improper maintenance/handling or overload is excluded from this warranty.
• For guarantee claims you will need to submit a proof of purchase in the form of a valid receipt that displays date and
place of purchase.
This warranty does not replace but is in addition to your statutory rights.
This warranty does not apply to accessories supplied with the product.
This warranty applies only to the original purchaser and may not be transferred.
Replacement products will be covered by the limited warranty for the balance of the warranty period from the date of the
original purchase.
Please note:
Only defective product or parts returned to place of purchase will be replaced under this warranty.
New Zealand Contact:
Brand Developers Limited
Unit H, 686 Rosebank Road,
Avondale, 1026 Auckland, New Zealand
FAX: +64 9 306 8203
NZ Customer Care 0800 002 999
Australia Contact
Brand Developers Aust Pty Ltd
461 Plummer Street,
PORT MELBOURNE, VIC 3207
FAX: +61 3 9681 7825
AUST Customer Care: 1800 890 840
CUSTOMER CARE - AU: 1800 890 840
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