Expand Your Telephone System; Troubleshooting - VTech LS6195 User Manual

Expand your telephone system

You can add new handsets (LS6005/LS6005-13/LS6005-15/LS6005-16/LS6005-17,
purchased separately) to your telephone system. Your telephone base supports a
maximum of five handsets.
For more details, refer to the user's manual that comes with your LS6005/LS6005-13/
LS6005-15/LS6005-16/LS6005-17 new handset.

Troubleshooting

If you have difficulty with your telephone, please try the suggestions below.
For customer service, visit our website at www.vtechcanada.com or call
 (800) 67-7377.
My telephone does not work at all.
• Make sure the battery is installed and charged correctly. For optimum daily
performance, return the handset to the telephone base after use.
• Make sure the power adapter is securely plugged into an outlet not controlled by
a wall switch.
• Make sure the telephone line cord is plugged firmly into the telephone base and
the wall jack.
• Unplug the electrical power to the telephone base. Wait for approximately
 seconds, then plug it back in. Allow up to one minute for the cordless handset
and telephone base to synchronize.
• Charge the battery in the handset for up to  hours.
• If the battery is completely depleted, charge the handset for at least 30 minutes
before use.
• Remove the battery and then install it again. If that still does not work, it may be
necessary to purchase a new battery.
• Disconnect the telephone base from the telephone wall jack and plug in a working
telephone. If the other telephone does not work, the problem is probably in the
wiring or the telephone service. Contact your telephone service provider.
The display shows No line. I cannot get a dial tone.
• Try all the suggestions above.
• If the previous suggestions do not work, disconnect the telephone base from the
telephone jack and connect to a different phone. If there is no dial tone on that
phone either, the problem is in your wiring or telephone service. Contact your
telephone service provider.
• Your line cord may be defective. Try installing a new line cord.
• If you have changed your telephone service to digital service from a cable
company or a VoIP service provider, the telephone line may need to be rewired to
allow all existing telephone jacks to work. Contact your service provider for more
information.
I cannot dial out.
• Try all the above suggestions.
• Make sure there is a dial tone before dialing. It is normal if the handset takes a
second or two to synchronize with the telephone base before producing a dial
tone. Wait an extra second before dialing.
• If other telephones in your home are having the same problem, the problem is in
the wiring or telephone service. Contact your telephone service provider (charges
may apply).
• Eliminate any background noise. Mute the cordless handset before dialing, or dial
from another room in your home with less background noise.
The display shows To register HS... and ...see manual alternately. The
handset does not work at all.
• The handset is deregistered from the telephone base. To register it back:
. At the bottom of the telephone base, press and hold /FIND HANDSET for
about four seconds until it shows Registering...
. On the cordless handset, press
telephone base and cordless handset show Registered and you hear a beep
when the registration process completes. The registration process takes
about 60 seconds to complete.
If registration fails, the handset displays Failed. Try the registration process
again.
The answering system does not answer after the correct number of rings.
• Make sure the answering system is on. When the answering system is on,
ANS ON should display on the handset and the telephone base.
• If toll saver is selected, the number of rings changes to two when there are new
messages waiting.
• If the memory is full or if the answering system is off, the answering system
answers after 0 rings.
• In some cases, the answering system is affected by the ringing system used by
your telephone service provider.
• If you subscribe to voicemail service, change the number of rings so that your
answering system answers before your voicemail answers. To determine how
many rings activate your voicemail, please contact your telephone service provider.
• If there is a fax machine connected to the same telephone line, try disconnecting
the fax machine. If that solves the problem, consult your fax machine
documentation for information on compatibility with answering systems.
then it shows Registering... Both the
0