Sonic SoundGate 3 User Manual
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Sonic SoundGate 3 User Manual

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SoundGate 3
User Guide
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Summary of Contents for Sonic SoundGate 3

  • Page 1 SoundGate 3 User Guide www.sonici.com...

  • Page 3: Table Of Contents

    Attaching the Neck Strap Wearing the SoundGate 3 Using the Protective Skin Microphone Operating the SoundGate 3 Turning your SoundGate 3 ON and OFF Adjusting the Volume and Program Settings Pairing to a Mobile Telephone or other Bluetooth Devices ®...
  • Page 4 SONIC · SOUNDGATE 3 Using the Telephone Coil SoundGate 3 Wireless Range Visual Indicators Troubleshooting Maintenance International Warranty Information to the User Regarding the Radio Communication Part of the Device Declaration of Conformity Information and Explanation of Symbols Service...
  • Page 5 Please read the entire contents of this booklet before using your SoundGate 3. It contains instructions on how to use and how to handle your SoundGate 3. It also contains important safety information.

  • Page 6: Instructions For Use

    Android smartphone, allowing you to alternatively control your ™ hearing aid(s) via the Sonic SoundLink App. Please refer to page 36 for more details on compatibility. ”Made for iPhone” means that an electronic accessory has been designed to connect specifically to iPhone, and has been certified by the developer to meet Apple performance standards.

  • Page 7: General Warnings

    Familiarize yourself with the following general warnings before using your SoundGate 3. Hazard warnings SoundGate 3 is not a toy and should be kept away from children and vulnerable persons. Special attention should be paid to the smaller components in order to prevent swallowing or choking.
  • Page 8 SoundGate 3 should not be used in an aircraft unless specifically permitted by the flight personnel SoundGate 3 is designed to comply with the most stringent Standards of International Electromagnetic Compatibility.
  • Page 9 SOUNDGATE 3 · USER GUIDE The safe use of the SoundGate 3 with the auxiliary input cable is determined by an external signal source. When the input cable is connected to mains-operated equipment, this equipment must comply with IEC-60065, IEC-60950, IEC-60601 or equivalent safety standards.

  • Page 10: Introduction

    SONIC · SOUNDGATE 3 Introduction The following items are included in your SoundGate 3 package and will be covered within this instruction guide: SoundGate 3 Neck strap SN2_ILLU_Neckloop_HI SN2_ILLU_Overview_HI 3.5 mm stereo cable Power adapter...

  • Page 11: Protective Skin

    SOUNDGATE 3 · USER GUIDE Charger cradle Protective skin SN2_ILLU_ProtectiveSkin_HI SN2_ILLU_ChargerCradle_HI SoundGate 3 User Guide www.sonici.com USB charging cable User Guide SN2_ILLU_UsbCable_HI...
  • Page 12 SONIC · SOUNDGATE 3 SoundGate 3 overview 1 Power on/off  6 Phone key 2 LED indicator  7 Microphone inlet 3 Volume control  8 Neck strap jacks 4 Auxiliary input key  9 3.5 mm auxiliary input 5 TV key 10 Micro-USB charger jack...

  • Page 13: Getting Started

    The SoundGate 3 contains a rechargeable battery. Ensure your battery is completely charged prior to use. Charging the Battery The SoundGate 3 should be charged daily to ensure sufficient battery life during normal hours of operation. The SoundGate 3 can be charged in the following ways: ·...
  • Page 14 SoundGate 3 into the cradle with the power key facing up. SN2_ILLU_BatteryChargeCradle_HI · When using the SoundGate 3 in a vehicle, you may connect the USB charging cable to the micro-USB charger jack on the SoundGate 3. Then plug the opposite end into a 12 V car USB port or adapter (not included).

  • Page 15: Battery Indication

    SOUNDGATE 3 · USER GUIDE Battery Indication The LED indicator on the top of your SoundGate 3 will help you monitor the status of your battery life and/or charging status. LED indication Status Green Battery status is OK Battery life is low (approx.
  • Page 16 SONIC · SOUNDGATE 3 LED indication Status Green (flashing) Battery is connected to a power source and actively charging Green Battery is charged completely (SoundGate 3 powered ON) Battery is charged completely (SoundGate 3 powered OFF) SN2_ILLU_GreenLedFlashing_HI SN2_ILLU_GreenLed_HI SN2_ILLU_NoLightLed_HI...

  • Page 17: Battery Life

    SOUNDGATE 3 · USER GUIDE Battery Life The battery life of your SoundGate 3 device depends on the type and duration of usage. The table below indicates the maximum time a completely charged SoundGate 3 battery will run for various functions.

  • Page 18: Attaching The Neck Strap

    The neck strap serves as an antenna and helps direct the audio signal to your hearing aids. Insert both ends of the neck strap into the neck strap jacks of your SoundGate 3, as shown below. When the neck strap is inserted completely, it will click.
  • Page 19 SOUNDGATE 3 · USER GUIDE SN2_ILLU_NeckStrapAttach_HI Note! Using SoundGate 3 without the neck strap requires more power – consequently maximum streaming time is reduced to 5 hours on one full battery charge.

  • Page 20: Wearing The Soundgate 3

    SONIC · SOUNDGATE 3 Wearing the SoundGate 3 Please use the guidelines below to determine how your SoundGate 3 should be worn for different types of use. Hands free with neck strap Recommended uses: Bluetooth streaming, wired ® connection to MP3 or PC...

  • Page 21: Using The Protective Skin

    SOUNDGATE 3 · USER GUIDE Using the Protective Skin A protective skin is included in your SoundGate 3 package to help protect the device from debris and light moisture. The protective skin may be used in any of the recommended wearing positions.

  • Page 22: Microphone

    SONIC · SOUNDGATE 3 Microphone The microphone in the SoundGate 3 is only active during streamed phone calls. In all other situations the microphone is turned off. To ensure optimal sound quality for the person you are speaking with during streamed phone calls, it is recommended to position the SoundGate 3 microphone 4 –...

  • Page 23: Operating The Soundgate 3

    SOUNDGATE 3 · USER GUIDE Operating the SoundGate 3 Your SoundGate 3 can be used in many ways to improve communication. Whether using the SoundGate 3 as a remote control to change your hearing aid volume and program settings, or streaming audio from Bluetooth ®...

  • Page 24: Turning Your Soundgate 3 On And Off

    Turning your SoundGate 3 ON and OFF Press the SoundGate 3 power key for approximately 2 seconds to turn your SoundGate 3 ON/OFF. The LED indicator on the top of the SoundGate 3 will be green when your device is powered ON with a charged battery.

  • Page 25: Led Indicator

    SOUNDGATE 3 · USER GUIDE LED indicator SoundGate 3 status Power ON with charged battery Power OFF Power OFF with connected power source SN2_ILLU_GreenLed_HI SN2_ILLU_NoLightLed_HI SN2_ILLU_GreenLedFlashing_HI...

  • Page 26: Adjusting The Volume And Program Settings

    SONIC · SOUNDGATE 3 Adjusting the Volume and Program Settings The SoundGate 3 may be used to change the volume and program settings of your hearing aid(s). Adjusting volume A short press to the SoundGate 3 volume up or down key will adjust the listening volume in your hearing aid(s).
  • Page 27 SOUNDGATE 3 · USER GUIDE Changing programs If multiple listening programs have been configured, you may cycle 2 sec. forward or backward through the available programs by pressing and holding the SoundGate 3 volume up or down key for approximately 2 seconds.
  • Page 28 Before streaming audio to your hearing aids, a secure connection must be established between the SoundGate 3 and a Bluetooth -enabled device (e.g., ® mobile telephone). Ensure the SoundGate 3 and Bluetooth device are within 3 feet (1 meter) of each ® other during the pairing process.

  • Page 29: Connecting To Paired Bluetooth ® Devices

    ® specific instructions. The SoundGate 3 is capable of storing up to 8 paired devices at the same time. When the maximum number of paired devices is reached, the SoundGate 3 will begin to overwrite the oldest pairings.
  • Page 30 SONIC · SOUNDGATE 3 Connecting to paired Bluetooth devices ® When the SoundGate 3 has been paired and is within range of a Bluetooth device, the devices will ® automatically locate each other. Use the appropriate button on your SoundGate 3 to choose whichever Bluetooth device you wish to listen to.

  • Page 31: Using With A Mobile Telephone

    ® your hearing aid(s) and your mobile telephone to act like a wireless headset. You should wear SoundGate 3 with the neck strap at all times when using with a mobile telephone. Once you have paired your mobile telephone to...
  • Page 32 Bluetooth -connected mobile ® phone. The phone key on your SoundGate 3 will also flash rapidly green. A short press to the SoundGate 3 phone key will accept the incoming call. The phone key will remain illuminated green as long as the call is active.
  • Page 33 SOUNDGATE 3 · USER GUIDE Transfer a Call back When in a call, press and hold to the Mobile the SoundGate 3 Phone key Telephone for 2 – 3 seconds to transfer control of the call back to the mobile phone. A subsequent 2 –...
  • Page 34 SONIC · SOUNDGATE 3 End a Phone Call When a phone call is complete, a short press on the SoundGate 3 phone key will terminate the call. The previous listening program or streaming state will resume. You may also end the call from...
  • Page 35 SOUNDGATE 3 · USER GUIDE Last Call Return To automatically prompt a call to the last number dialed from your paired Bluetooth ® mobile phone, press and hold the SoundGate 3 phone key for 2 – 3 seconds. Voice Dialing...

  • Page 36: Using The Soundlink App

    6, iPhone 5s, iPhone 5c, iPhone 4s, and iPhone 4, and Android smartphones), you can alternatively control your hearing aid volume, program, and more via the Sonic SoundLink App. The app can be downloaded from the App Store and Google Play .

  • Page 37: Using With An Mp3 Player Or Computer

    SOUNDGATE 3 · USER GUIDE Using with an MP3 Player or Computer The SoundGate 3 can be used to connect to audio sources such as MP3 players or personal computers either: · Via a wireless Bluetooth connection, or ® · Via a wired cable connection...
  • Page 38 SONIC · SOUNDGATE 3 Begin audio streaming by giving a short press to the SoundGate 3 auxiliary input key. When audio streaming is active, the auxiliary input key will illuminate orange. To end listening through the wireless source and resume the previous listening program or streaming...
  • Page 39 SOUNDGATE 3 · USER GUIDE Wired connection The SoundGate 3 can also be used with a wide range of audio devices via a wired connection. Plug one end of the 3.5 mm stereo cable included with your SoundGate 3, into the appropriate 3.5 mm headset jack of the MP3, computer or audio source of choice.
  • Page 40 SONIC · SOUNDGATE 3 Note! The SoundGate 3 has been linked to your hearing aid(s) by your hearing care provider. The hearing aid(s) will only accept remote control commands and audio streaming from the SoundGate 3 to which they are linked. This ensures...

  • Page 41: Using The Telephone Coil

    SOUNDGATE 3 · USER GUIDE Using the Telephone Coil The SoundGate 3 has a built-in induction loop receiver, which can be used to pick up audio information from auditoriums, churches or public buildings which have an installed audio loop. If you are unsure if a location has an audio loop installed, look for the universal symbol below.
  • Page 42 SONIC · SOUNDGATE 3 To end listening through the looped source and resume the previous listening program or streaming state, give another 2 – 3 second press to the auxiliary input key. SN2_ILLU_AuxKeyPress_HI...

  • Page 43: Soundgate 3 Wireless Range

    -enabled device, it is ® recommended to keep your SoundGate 3 within a range of approximately 33 feet (10 meters). This range may be affected by objects between the SoundGate 3 and the connected Bluetooth source. This range ® may also be affected by the quality of the other...
  • Page 44 In order to stream information without interruption, it is recommended to keep your SoundGate 3 unit and your hearing aid(s) within a range of approximately 40 inches (1 meter). This range could be reduced by metal objects and/or strong magnetic fields.
  • Page 45 SOUNDGATE 3 · USER GUIDE Always wear the neck strap antenna while streaming audio from your SoundGate 3. SN2_ILLU_SoundgateWithNeckStrap_HI...

  • Page 46: Visual Indicators

    SONIC · SOUNDGATE 3 Visual Indicators Light Action Status Phone key Blinking GREEN Phone ringing Steady GREEN Active phone call No light No active calls TV key Blinking Pairing to TV ORANGE Adapter Steady Active streaming ORANGE TV Adapter No light...
  • Page 47 SOUNDGATE 3 · USER GUIDE Light Action Status Blinking BLUE Bluetooth pairing ® indicator mode Steady GREEN Battery OK Blinking GREEN Battery charging Steady RED Battery is low Blinking RED Battery is critically low No light SoundGate 3 SN2_ILLU_NoLightLed_HI is OFF...

  • Page 48: Troubleshooting

    SONIC · SOUNDGATE 3 Troubleshooting Pairing Problem SoundGate 3 will not The SoundGate 3 is powered OFF enter Bluetooth ® The SoundGate 3 battery pairing mode is critically low My Bluetooth The SoundGate 3 is out ® device is not...
  • Page 49 ® are actively in their pairing states when repeating the pairing process. Press and hold the SoundGate 3 power key for approximately 5 – 6 seconds until the LED indicator flashes rapidly blue. The SoundGate 3 pairing mode is active for 2 minutes.
  • Page 50 The SoundGate 3 battery aids is critically low The SoundGate 3 The SoundGate 3 is out of range phone key is blinking when the phone is ringing but I hear no ringing indication in my hearing aids...
  • Page 51 ® ® is active. Recharge the SoundGate 3 battery Ensure the SoundGate 3 is kept within 40 inches (1 meter) of the hearing aids. For optimum performance always use the neck strap antenna Ensure the SoundGate 3 and Bluetooth phone are ®...
  • Page 52 SONIC · SOUNDGATE 3 Phone Problem The other party The SoundGate 3 microphone has difficulty is not picking up your voice hearing my voice clearly on the phone I have difficulty Environmental sounds understanding interfere with speech the other party...
  • Page 53 Caution: Do not mute the hearing aid microphones in listening situations that require your better hearing, e.g., traffic. Adjust the volume on your SoundGate 3 device to a sufficient volume to improve understanding Refer to the manual of your phone to deactivate the...
  • Page 54 SONIC · SOUNDGATE 3 Wired audio Problem There is no audio The audio source needs in the hearing to be turned on and connected aids to the SoundGate 3 Volume level Volume needs to be adjusted is too high on the connected wired audio...
  • Page 55 Solution Verify that the audio source is powered ON and the 3.5 mm jack stereo cable is completely connected to both the SoundGate 3 and the selected device. Refer to the wired connection steps on page 39 of this manual.

  • Page 56: Maintenance

    The SoundGate 3 requires a minimum amount of regular maintenance to ensure proper function. Wipe the SoundGate 3 daily with a dry or slightly damp cloth to remove any debris from its surface. The microphone opening and audio input ports must be kept free of dirt and debris at all times.

  • Page 57: International Warranty

    The Sonic SoundGate 3 has a limited warranty, covering defects in materials and workmanship. This warranty covers the SoundGate 3 itself, but not accessories such as charger units, cable, etc. This warranty becomes invalid if a defect is a result of misuse or maltreatment.

  • Page 58: Information To The User Regarding The Radio Communication Part Of The Device

    SONIC · SOUNDGATE 3 Information to the User Regarding the Radio Communication Part of the Device Sonic Innovations, Inc. SoundGate 3 FCC ID ZTOSGATE2 IC: 9799A-SGATE 2 Statement of compliance: This device complies with part 15 of the FCC Rules and RSS-210 of Industry Canada.
  • Page 59 SOUNDGATE 3 · USER GUIDE Note: This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference in a residential installation.
  • Page 60 SONIC · SOUNDGATE 3 Caution: Changes or modifications not expressly approved by Sonic Innovations, Inc. could void the user’s authority to operate the equipment.

  • Page 61: Declaration Of Conformity

    Directive 93/42/EEC of the Council of the European Communities concerning medical devices, MDD. Hereby, Sonic declares that this SoundGate 3 is in compliance with the essential requirements and other relevant provisions of Directive 1999/5/EC. Declaration of conformity is available at: Manufacturer Sonic Innovations, Inc.

  • Page 62: Information And Explanation Of Symbols

    SONIC · SOUNDGATE 3 Information and Explanation of Symbols The CE conformity marking indicates conformance to all applicable European Directives This symbol indicates that it is important for the user to read and take into account the relevant information in these instructions...
  • Page 63 SOUNDGATE 3 · USER GUIDE Operating The product is designed such conditions that it functions without problem or restrictions if used as intended, unless otherwise noted in these instructions for use. The operating temperature for the SoundGate 2 is 10°– 45° C.

  • Page 64: Service

    If the information listed on the previous pages did not solve a problem you are having with your SoundGate 3 device, please contact your hearing care professional. Do not attempt to repair your SoundGate 3 device yourself. Place stamp with dispenser name and address here:...
  • Page 65 SOUNDGATE 3 · USER GUIDE Notes...
  • Page 66 SONIC · SOUNDGATE 3 Notes 152631 | UK...
  • Page 67 < > 8,15 mm Placeholder for FSC logo < 15 mm >...
  • Page 68 3018 Bern, Switzerland +1 888 423 7834 +41 31 560 21 21 Australia Canada Sonic Australia Sonic Innovations Canada Ltd. 1/10 Dorsey Street 2885-B Corbusier Blvd Milton, QLD 4064, Australia Laval, Québec H7L4J5 Tel: +61 73368 4044 +1 800 667 7664...

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