Troubleshooting - Denon Envoi User Manual

Troubleshooting

If you encounter a problem, try doing these things first:
•
Make sure all cables and other connected devices are properly and securely connected.
•
Make sure you are using Envoi as described in this User Guide.
•
Make sure your other devices or media are working properly.
•
If you believe Envoi is not working properly, check the following table for your problem and solution.
Problem:
Power does not turn on.
There is no signal or only a
weak signal between Envoi and
the wireless microphone.
I'm experiencing interference
with the signal between Envoi
and the wireless mic.
Envoi does not produce any
sound, or the sound is
distorted.
Audio from my Bluetooth
device does not play through
Envoi.
Pairing my Bluetooth device to
Envoi requires a PIN.
Solution:
Make sure Envoi's power input is properly
connected to a power outlet using the included
power adapter / power cable.
Check the battery LED on the wireless
microphone to ensure it is powered on. If
battery power is low, change the batteries.
Check that the UHF Receiver Power-Vol switch
is on.
Make sure there are no objects (computers,
walls, pipes, etc.) between
microphone and Envoi.
Change the channel on Envoi.
Make sure the UHF receiver antenna is properly
adjusted.
Keep any connected audio cables away from
the antenna.
Make sure no other devices are sending signals
on the same frequency channel that you are
using.
Select another channel using the ASC (Auto-
Sync Channel).
Adjust the Mute Level setting. A higher Mute
Level setting provides better protection against
interference but may also reduce signal range.
Choose a setting that most effectively mutes
interference yet allows the true signal to pass
through. If poor signal quality requires a higher
Mute Level setting, try to eliminate the
interference or switch the UHF channel to avoid
a loss of signal range.
Make sure all cable and device connections are
secure and correct.
Make sure none of the cables are damaged.
Make sure the settings on your Bluetooth
device, loudspeaker, mixer, etc. are correct.
Make sure you have properly paired your
Bluetooth device.
Improve the Bluetooth signal reception by
moving your Bluetooth device closer to Envoi.
Also, remove obstacles (walls, furniture, etc.) so
there is a clear line of sight between your
Bluetooth device and Envoi.
Enter 0000 as the PIN. (Some older Bluetooth
devices may require you to enter a PIN.)
10
Please see:
Setup
Operation > Wireless Mic
Setup
the wireless
Operation > Wireless Mic
Setup
and
Operation > Setting ASC
(Auto-Sync Channel)
Setup
Setup and Operation
Operation