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Set up Voicemail from your home phone
AT&T U-verse Voicemail incorporates the latest technology to save you time and money, no matter where you are or
how you communicate.
To set up your voicemail from your home phone:
1.
Dial *98 (or dial your home phone number).
2.
Follow the prompts to set-up your mailbox.
3.
After creating your pin, be sure to set-up your authentication code. This will allow you to reset your pin over
the phone if you forget it.
After you have set up your voice mailbox, visit att.com/vmviewer for the option of automatic delivery of your
voicemail messages to your qualifying Wi-Fi device or computer.
By downloading the AT&T Voicemail Viewer App, you can check your voicemail messages visually, choosing the
order in which you listen to them or even reading your messages as voicemail-to-text.
Manage your U-verse Phone and Voicemail features
To manage Phone Features online:
1.
Log in to your online account at att.com/myatt
2.
Click on home phone
3.
Click on manage features
For more information on managing Phone Features or Voicemail Settings go to att.com/uvfeatures
Having trouble?
What is your service activation date?
Do not attempt to install your service until
8pm or later on your service activation date.
You can find this date on your packing slip.
Still having problems? Many issues can be resolved with these simple steps:
1. Check your connections.
Check all cables and cords to ensure they are connected properly and securely.
2a. Power down, power up.
Unplug the BBU power cord from the back of the Wi-Fi Gateway. Leave the Wi-Fi Gateway
unplugged for 15 seconds and plug it back in.
2b. Wait for blinking indicator lights.
You may need to wait up to two minutes for blinking indicator lights to turn solid green.
Additional AT&T U-verse information
Check out the User Guides online:
Visit att.com/userguides to find an electronic version of this
guide ATT122580848-2 (U-verse Double Play Internet + Voice
NVG589) and other support information.
Manage your account:
Go to att.com/myuverse to manage your AT&T U-verse account.
To view & pay your bill download the new myAT&T app at
att.com/anytime today.
¿Habla español?
Por favor visite att.com/uverseguias para ver la informacion en
español. También pueden ver la siguiente guía: ATT122580848-2
(U-verse Double Play Internet + Voice NVG589) para más detalles.
Need more help?
Go online: Visit att.com/uversesupport
Call us: Dial 1.800.288.2020 and ask for "U-verse technical support."
2Wire is a registered trademark of 2Wire, Inc. ©2012 AT&T Intellectual Property. http://www.att.com/gen/privacy-policy?pid=2587 All rights reserved.
AT&T, the AT&T logo and all other AT&T marks contained herein are trademarks of AT&T Intellectual Property and/or AT&T affiliated companies.
To manage Voicemail Features online:
1.
Log in to your online account at att.com/myatt
2.
Click on home phone
3.
Click on check voicemail
4.
Click on voicemail settings
Here are a few common issues to check:
Accessibility Support:
Alternate formats now available in Large Print or Braille. Call
1.800.288.2020 and request your guide number (ATT122580848-2)
in an alternate format. Additional accessibility support:
• Customers with Disabilities:
- Voice Calls: 1.800.288.8303
- TTY Calls: 1.800.536.8890
• Repair Center:
- Voice Calls: 1.800.246.8464
- TTY Calls: 1.800.397.3172
• Accessible Tagged PDF: Visit att.com/userguides
• Device Compatibility Feature: Compatible with any TTY/TDD
devices with standard phone line
Did you make the required activation call?
You must complete activation for your AT&T U-verse
Voice service to work correctly. See Step 3B.
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