Appendix - Pioneer AVH-X5700BHS Owner's Manual

Appendix

Troubleshooting
If you have problems operating this product, refer to this sec-
tion. The most common problems are listed below, along with
likely causes and solutions. If a solution to your problem cannot
be found here, contact your dealer or the nearest authorized
Pioneer service facility.
Problems with the AV screen
CD or DVD playback is not possible.
 The disc is inserted upside down.
— Insert the disc with the label upward.
 The disc is dirty.
— Clean the disc.
 The disc is cracked or otherwise damaged.
— Insert a normal, round disc.
 The files on the disc are in an irregular file format.
— Check the file format.
 The disc format cannot be played back.
— Replace the disc.
 The loaded disc is a type this product cannot play.
— Check what type of disc it is.
The screen is covered by a caution message and the video
cannot be shown.
 The parking brake lead is not connected or applied.
— Connect the parking brake lead correctly, and apply the
parking brake.
 The parking brake interlock is activated.
— Park your vehicle in a safe place and apply the parking
brake.
No video output from the connected equipment.
 The "AV Input" setting is incorrect.
— Correct the settings.
The audio or video skips.
 This product is not firmly secured.
— Secure this product firmly.
No sounds are produced. The volume level will not rise.
 Cables are not connected correctly.
— Connect the cables correctly.
 The system is performing still, slow motion, or frame-by-
frame playback with DVD-Video.
— There is no sound during still, slow motion, or frame-by-
frame playback with DVD-Video.
 The system is paused or performing, fast reverse or forward
during the disc playback.
— For the media other than music CD (CD-DA), there is no
sound on fast reverse or forward.
The icon  is displayed, and operation is impossible.
 The operation is not compatible with the video configuration.
— This operation is not possible. (For example, the DVD
playing does not feature that angle, audio system, subtitle
language, etc.)
The picture stops (pauses) and this product cannot be
operated.
 The reading of data is impossible during disc playback.
— Stop playback once, then restart.
The picture is stretched, with an incorrect aspect ratio.
 The aspect setting is incorrect for the display.
— Select the appropriate setting for that image.
A parental lock message is displayed and DVD playback
is not possible.
 The parental lock is on.
— Turn the parental lock off or change the level.
The parental lock for DVD playback cannot be canceled.
 The code number is incorrect.
— Input the correct code number.
Playback is not with the audio language and subtitle
language settings selected in "DVD/DivX Setup".
 The DVD playing does not feature dialog or subtitles in the
language selected in "DVD/DivX Setup".
— Switching to a selected language is not possible if the
language selected in "DVD/DivX Setup" is not recorded
on the disc.
The picture is extremely unclear/distorted and dark during
playback.
 The disc features a signal to prohibit copying. (Some discs
may have this.)
— Since this product is compatible with the copy guard
analog copy protect system, the picture may suffer from
horizontal stripes or other imperfections when a disc with
that kind of protection signal is viewed on some displays.
This is not a malfunction.
iPod cannot be operated.
 The iPod is frozen.
— Reconnect the iPod with the USB interface cable for iPod /
iPhone.
— Update the iPod software version.
 An error has occurred.
— Reconnect the iPod with the USB interface cable for iPod /
iPhone.
— Park your vehicle in a safe place, and turn off the engine.
Turn the ignition key back to off (ACC OFF). Then restart
the engine, and turn the power to this product back on.
— Update the iPod software version.
 Cables are not connected correctly.
— Connect the cables correctly.
Sound from the iPod cannot be heard.
 The audio output direction may switch automatically when
the Bluetooth and USB connections are used at the same
time.
— Use the iPod to change the audio output direction.
Problems with the phone screen
Dialing is impossible because the touch panel keys for
dialing are inactive.
 Your phone is out of range for service.
— Retry after re-entering the range for service.
 The connection between the cellular phone and this product
cannot be established now.
— Perform the connection process.
Problems with the Application screen
A black screen is displayed.
 While operating an application, the application was ended
on the smartphone side.
— Press to display the Top menu screen.
 The smartphone OS may be awaiting screen operation.
— Stop the vehicle in a safe place and check the screen on
the smartphone.
The screen is displayed, but operation does not work at all.
 An error has occurred.
— Park your vehicle in a safe place, and then turn off the
ignition switch (ACC OFF). Subsequently, turn the ignition
switch to on (ACC ON) again.
— When an Android device is connected, disconnect the
Bluetooth connection from this product and then recon-
nect it.
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