Customer Relations - BMW 2013 X1 Owner's Manual

Operating BMW Online
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▷ Turn the controller to highlight an element.
▷ Press the controller to display an element.
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1. Open "Options".
2. "Display start page"
Loading a new page
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Customer Relations

At a glance
Contact Customer Relations for information on
all aspects of your vehicle.
Calling Customer Relations
Vehicle not equipped with TeleService
1. "BMW Assist" or "ConnectedDrive"
2. "Customer Relations"
The Customer Relations phone number is dis‐
played. If the mobile phone is paired, a connec‐
tion is established to Customer Relations.
Online Edition for Part no. 01 40 2 911 269 - VI/13
ConnectedDrive
Vehicle equipped with TeleService
1. "BMW Assist" or "ConnectedDrive"
2. "Customer Relations"
3. "Start service"
Service Request
At a glance
Sends information to your service partner to
request the arrangement of a service appoint‐
ment. The TeleService data is transmitted dur‐
ing a Service Request. If possible, your service
partner will establish contact with you.
Starting a Service Request
1. "BMW Assist" or "ConnectedDrive"
2. "Service Request"
3. "Start service"
A Service Request can be started via a Check
Control message, refer to page 80.
Automatic Service Request
The TeleService data necessary for servicing
the vehicle are automatically sent to your serv‐
ice partner prior to the service deadline. If pos‐
sible, the service partner will contact you and a
service appointment can be arranged.
Communication
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