Troubleshooting - SimpliSafe Starter Package Owner's Manual

Troubleshooting

SimpliSafe will warn you of potential problems with a flashing blue light at the bottom
of the Base Station and messages displayed on the Keypad. Here are some common
warnings and recommended solutions:
KEYPAD DISPLAY
"1 Entry Sensor open"
"Entry Sensors open"
"Alarm, Panic Button"
"Alarm, Entry Sensor"
"Alarm, Motion Sensor"
"Low Keypad battery"
"Keypad out of range"
"Error, Sensor # ___"
"Power outage"
"No link to Dispatcher"
"Sensor already added"
visit www.simplisafe.com or call 1-888-95-SIMPLI (957-4675) for additional assistance
SimpliSafe is warning you that you may have left a door or window
open. Close open doors and windows. If they are already closed,
make sure each Entry Sensor and its magnet are less than 2
inches apart.
SimpliSafe is warning you that there was a recent alarm. Use
caution when entering your home. The warning message will be
cleared when you press
Slide the front of the Keypad up and off of the wall (the back will
remain adhered to the wall) and replace the 4 AA batteries.
If you see this message frequently, your Keypad and Base Station
may be too far apart for reliable wireless communication. Try
moving them closer together.
One of your wireless sensors is not responding. Move the sensor
and Base Station closer together or replace the sensor's battery.
Your Base Station will function as usual for 8 hours on its
rechargeable backup battery. If your home has not lost power,
make sure the wall plug is securely inserted into your power
outlet and the Base Station.
SimpliSafe cannot communicate with the Emergency Dispatch
Service, for one of the following reasons:
• Your Emergency Dispatch Service is not active. Please check
your account at www.simplisafe.com.
• The Base Station is located in an area with poor wireless
coverage. Move it near a window for better reception.
Tip: when you put the system in test mode the Base
Station light will be bright when wireless reception is good
and dim when reception is poor.
• There is no dial tone on your landline (if you are using a landline
as an optional alternative to the wireless connection). Please
connect the Base Station to a telephone jack with dial tone.
• The Base Station could not dial out on your landline. Typically
this happens when you need to dial 9 for an outside line. See
"Can I add a dialing prefix?" on page 11.
This message is displayed when you are adding a component
already present in the system. You don't need to take any action;
your sensor is already ready to use.
WHAT DO I DO?
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