Common Questions - SimpliSafe Starter Package Owner's Manual

Common questions

How do I move a sensor?
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To move a sensor or change its batteries,
push up on the front of the sensor in the
direction of the blue arrow – the back will
stay on the wall and the white adhesive tape
tab will be visible. Pull DOWN (NOT OUT)
slowly on the tab until the back is removed
from the wall.
When you are ready to re-adhere the sensor
in a new location, use a fresh piece of
adhesive tape (extras have been included).
How do I change the batteries?
Voice prompts will warn you when your batteries are low (battery life is approximately
1 year for a Keypad and 5 years for all other sensors). To change sensor or Keypad
batteries, remove the component from the wall as described above. The batteries will
be visible. Replace them and slide the component back into place. The Base Station
backup battery is rechargeable and does not normally need to be replaced.
Can I use SimpliSafe without the Emergency Dispatch Service?
Yes, but we don't recommend it. Without the Emergency Dispatch Service, only the
alarm siren will sound and no authorities will be called. The SimpliSafe Emergency
Dispatch Service is easy to set up and can be canceled at any time.
What if I have a door or window open when I turn on the alarm?
SimpliSafe will warn you that a door or window is open when you turn the alarm on.
Open doors or windows will not be protected until they are closed. Once they are
closed, SimpliSafe will start monitoring them.
What happens if I accidentally trigger an alarm?
Enter your PIN on the Keypad or press on the Keychain Remote to stop the siren.
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The default PIN for your Keypad is 1234. The Emergency Dispatch Center will call the
number you provided to confirm the false alarm. After the operator has verified your
identity (please have your safe word handy), he or she will cancel any alarms.
Can I get a discount on my homeowner's or renter's insurance?
Most insurance carriers will provide you with a discount for having a monitored home
security system like SimpliSafe. To be eligible for this discount you must be subscribed
to the Emergency Dispatch Service. Contact your insurance carrier for details.
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visit www.simplisafe.com or call 1-888-95-SIMPLI (957-4675) for additional assistance