Customer Service - Ecomiser SU-01 Manual

PRODUCT WARRANTY
In no event shall The Ecomiser SU-01 / SU-02 model be responsible for any incidental or
consequential damages.
Some states will not allow the exclusion or limitation of incidental or consequential damages, so this
exclusion or limitation may not apply to you. This warranty gives you specific legal rights and you may
also have other rights which vary from state to state.
For warranty service, contact the dealer from whom you purchased the commercial dishwasher or an
authorized The Ecomiser SU-01 / SU-02 model service agent. Service will be provided during normal
business hours. Should you have a service problem that cannot be resolved locally, contact The
Ecomiser SU-01 / SU-02 model service center. Before calling for service or contacting The Ecomiser
SU-01 / SU-02 model regarding a warranty issue, find the serial number (see page 1).
TRANSPORT AND SHIPPING
Cosmetic damage must be reported to your dealer immediately before accepting order. After unpacking
the dishwasher, thoroughly check it for cosmetic damage.
- Observe any notices on the crating material that pertain to shipping.
- Use care when transporting the equipment.
- As you unpack the equipment, check that all components shown on the shipping invoice are present
and intact. Be sure to check for shipping damage. If shipping damage is present, call the dealer,
providing full details, serial number and extent of damage present.
- In NO EVENT should a damaged appliance be installed or operated
For The Ecomiser SU-01 / SU-02 model commercial dishwasher installations only,
Two-year parts, one-year labor from date of purchase.
The Ecomiser SU-01 / SU-02 model replace parts for the stainless steel tank if it fails to hold water
due to a manufacturing defect, such as rusting or cracking. The Ecomiser SU-01 / SU-02 model
replacement parts and/or repair labor to correct defect in materials or workmanship. Service must be
provided by an authorized Ecomiser service agent during normal working HRs.
Ecomiser SU-01 / SU-02 Models WILL NOT PAY FOR
1) Service calls to:
1.1) Correct the installation of the commercial dishwasher.
1.2) Repair damage due to shipment, delivery, installation, misuse or abuse
1.3) Instruct how to use the commercial dishwasher.
1.4) Replace fuses or correct wiring.
1.5) Correct plumbing, including drain problems related to improper installation
1.6) Clean or service air device in drain line
2) Repair and/or replacement parts for failure of product if the commercial dishwasher is used for
other than commercial use.
3) Damage resulting from accident, fire, floods, acts of nature, alteration, misuse, abuse, improper
installation, or installation not in accordance with local electrical or plumbing codes.
4) Repair labor costs for commercial dishwashers operated outside the area of Ecomiser SU-01 / SU-
02 model regional agent.
5) Pickup and delivery.
The Ecomiser SU-01 / SU-02 Models are designed to be repaired in the user's place.

Customer Service

Ecomiser SU-01 / SU-02 Manual 19/21 Page Rev.05