Epson SureColor P400 User Manual
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Epson SureColor P400 User Manual

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  • Page 1 ® ® Epson SureColor P400 User's Guide...

  • Page 3: Table Of Contents

    Changing the Power Off Timer Setting - Windows................. 14 Changing the Power Off Timer Setting - OS X................15 Epson Connect Solutions for Smartphones, Tablets, and More ............15 Using the Epson iPrint Mobile App ....................16 Wi-Fi or Wired Networking........................17 Wi-Fi Infrastructure Mode Setup......................
  • Page 4 Borderless Paper Type Compatibility ....................43 Paper or Media Type Settings - Product Software................44 Printing from a Computer ......................... 46 Printing with Windows ........................46 Selecting Basic Print Settings - Windows ..................46 Print Quality Options - Windows ....................49 Color Management Options - Windows ..................
  • Page 5 Printing on CDs/DVDs from a Computer .................... 91 Starting Epson Print CD - Windows ....................91 Printing Your CD/DVD Design - Windows ..................92 Starting Epson Print CD - OS X ....................93 Printing Your CD/DVD Design - OS X.................... 94 Replacing Ink Cartridges .......................... 96 Check Cartridge Status ........................
  • Page 6 Cleaning and Transporting Your Product ..................... 119 Cleaning Your Product ........................119 Transporting Your Product ....................... 119 Solving Problems ............................ 122 Checking for Software Updates......................122 Product Light Status ......................... 123 Running a Product Check ........................ 126 Solving Setup Problems ........................126 Noise After Ink Installation ......................
  • Page 7 Border Appears on Borderless Prints ..................145 Incorrect Characters Print......................145 Incorrect Image Size or Position ....................146 Slanted Printout ........................... 146 Solving Print Quality Problems ......................147 White or Dark Lines in Printout ....................147 Blurry or Smeared Printout ......................148 Faint Printout or Printout Has Gaps .....................
  • Page 8 Wireless Connection Safety Instructions ..................170 FCC Compliance Statement......................171 Trademarks ............................171 Copyright Notice..........................172 A Note Concerning Responsible Use of Copyrighted Materials........... 172 Default Delay Times for Power Management for Epson Products ..........173 Copyright Attribution ........................173...

  • Page 9: Surecolor P400 User's Guide

    SureColor P400 User's Guide Welcome to the SureColor P400 User's Guide. For a printable PDF copy of this guide, click here.

  • Page 10: Product Basics

    See these sections to learn about the basic features of your product. Control Panel Buttons and Lights Product Parts Locations The Power Off Timer Epson Connect Solutions for Smartphones, Tablets, and More Control Panel Buttons and Lights power button The Wi-Fi button...

  • Page 11: Product Parts Locations

    Parent topic: Product Basics Product Parts Locations See these sections to identify the parts on your product. Product Parts - Front Product Parts - Inside Product Parts - Back Parent topic: Product Basics Product Parts - Front Printer cover Output tray and extensions Front manual feed tray Control panel Automatic sheet feeder...

  • Page 12: Product Parts - Inside

    Paper support and extensions Parent topic: Product Parts Locations Product Parts - Inside Ink absorber Ink check lights Cartridge cover Print head Parent topic: Product Parts Locations...

  • Page 13: Product Parts - Back

    Product Parts - Back AC inlet Vent USB port LAN port Roll paper holders Rear manual feed guide Roll paper edge guide Roll paper feeder Parent topic: Product Parts Locations The Power Off Timer The product turns off automatically if it is not used for a period of time after it enters sleep mode. You can adjust the time period before power off, but increasing the time reduces the product's energy efficiency.

  • Page 14: Changing The Power Off Timer Setting - Windows

    Changing the Power Off Timer Setting - OS X Parent topic: Product Basics Changing the Power Off Timer Setting - Windows You can use the printer software to change the time period before the printer turns off automatically. 1. Access the Windows Desktop, right-click the product icon in the Windows taskbar, and select Printer Settings.

  • Page 15: Changing The Power Off Timer Setting - Os X

    5. Close the Printer Settings window. Parent topic: The Power Off Timer Epson Connect Solutions for Smartphones, Tablets, and More You can use your smartphone, tablet, or computer to print documents, photos, emails, and web pages from your home or office.

  • Page 16: Using The Epson Iprint Mobile App

    Related topics Wi-Fi or Wired Networking Using the Epson iPrint Mobile App Use this free Apple and Android app to print to nearby Epson networked products. 1. Set up your product on a network. See the link below. 2. Visit epson.com/connect...

  • Page 17: Wi-Fi Or Wired Networking

    You can set up your product to communicate with your computer using a wireless router or access point. The wireless router or access point can be connected to your computer over a wireless or wired network. Epson product Wireless router or access point...

  • Page 18: Wi-Fi Protected Setup (Wps)

    Computer Internet Ethernet cable (used only for wired connection to the wireless router or access point) Parent topic: Wi-Fi or Wired Networking Wi-Fi Protected Setup (WPS) If your network uses a WPS-enabled wireless router or access point, you can quickly connect your product to the network using Wi-Fi Protected Setup (WPS).

  • Page 19: Printing A Network Status Sheet

    Printing a Network Status Sheet You can print a network status sheet to help you determine the causes of any problems you may have using your product on a network. To print the status sheet, press the network status button on the product. Examine the settings shown on the network status sheet to diagnose any problems you have.

  • Page 20: Changing A Wi-Fi Connection To A Wired Network Connection

    1. Disconnect the USB cable from your product. 2. Uninstall your product software. 3. Download and install your product software from the Epson website using the instructions on the Start Here sheet. Parent topic: Changing or Updating Network Connections Related tasks...
  • Page 21 1. Do one of the following: • Windows: Uninstall your product software. • OS X: Go to the next step. 2. Download and install your product software from the Epson website using the instructions on the Start Here sheet. Parent topic:...

  • Page 22: Loading Media

    Loading Fine Art Media Loading Posterboard and Thick Media Loading Roll Paper Cut Sheet Media Loading Capacity Available Epson Papers Borderless Paper Type Compatibility Paper or Media Type Settings - Product Software Loading Paper in the Sheet Feeder You can load a variety of paper types and sizes in the sheet feeder.
  • Page 23 3. Open the front cover. 4. Extend the output tray. 5. Insert paper, glossy or printable side up, short edge first, against the right edge and behind the tab.

  • Page 24: Loading Fine Art Media

    6. Press the button on the edge guide and slide it to the edge of the paper. Always follow these paper loading guidelines: • Load only the recommended number of sheets. • Load paper short edge first, no matter which way your document faces. •...
  • Page 25 1. Turn on your product. 2. Remove any paper from the sheet feeder and close the paper support. 3. Remove any roll paper and the roll paper holders. 4. Slide the rear roll paper edge guide all the way to the right.
  • Page 26 5. Align the arrows on the rear manual feed guide with the arrows on the back of the product and hook the feed guide on the rail. 6. Open the front cover.
  • Page 27 7. Open the output tray. 8. Insert a single sheet of fine art paper into the rear manual feed guide, short edge first and printable side up. Slide the edge guide to the edge of the paper. 9. Feed the paper until it stops and hold it there for about three seconds. The product feeds the paper automatically.

  • Page 28: Loading Posterboard And Thick Media

    Parent topic: Loading Media Related references Cut Sheet Media Loading Capacity Available Epson Papers Related tasks Loading Roll Paper Loading Paper in the Sheet Feeder Loading Posterboard and Thick Media Loading Posterboard and Thick Media Use the front manual feed tray to load media with a thickness of 0.028 to 0.051 inch (0.7 to 1.3 mm).
  • Page 29 5. Open the front manual feed tray. 6. Slide the edge guide all the way to the left. 7. Insert a single sheet of posterboard or thick media into the manual feed tray, short edge first and printable side up. Caution: Never load media from the rear or you could damage your product.

  • Page 30: Loading Roll Paper

    8. Feed the paper up to the triangles near the end of the tray. Make sure the paper is flush against the right side and slide the edge guide to the edge of the paper. Parent topic: Loading Media Related references Cut Sheet Media Loading Capacity Related tasks Loading Fine Art Media...
  • Page 31 4. Open the front cover. 5. Remove any tape and protective paper from the end of the paper roll. Make sure the paper is cut straight across to avoid paper feeding problems. Note: Avoid touching the surface of your paper. With canvas media that you have previously loaded, cut the edge straight each time you reload it for best results.
  • Page 32 8. Attach the roll paper holders as shown. Hook the holders onto the attachment points marked with orange arrows. Note: Make sure the roll paper is oriented so that the paper is fed over the top of the roll as shown.
  • Page 33 9. Feed the paper into the roll paper feeder (marked with the icon shown) until it meets resistance. Move the roll paper edge guide to the edge of the paper. In a few seconds, the paper loads automatically. 10. Open the printer cover and make sure that the paper is aligned correctly. If the edge feeds at an angle, remove the roll paper and load it again.

  • Page 34: Cutting And Removing Roll Paper

    Related references Borderless Paper Type Compatibility Cutting and Removing Roll Paper After printing on roll paper, use scissors as described here to cut the roll paper from your printout. 1. When printing is complete, press the roll paper button. The printer prints a cut line and feeds the roll paper.
  • Page 35 Note: If the roll paper runs out during printing, the paper does not eject automatically. Hold the roll paper and press the paper/cancel button. 2. Use scissors to cut the paper along the cut line. 3. Do one of the following: •...

  • Page 36: Cut Sheet Media Loading Capacity

    Sheet Feeder Paper type Loading capacity Plain paper 120 sheets Epson Presentation Paper Matte 100 sheets Letter (8.5 × 11 inches [216 × 279 mm]) 50 sheets 13 × 19 inches (330 × 483 mm) Epson Bright White Paper 80 sheets...
  • Page 37 30 sheets 4 × 6 inches (102 × 152 mm), 8 × 10 inches (203 × 254 mm), Letter (8.5 × 11 inches Epson Ultra Premium Photo Paper Glossy [216 × 279 mm]), 11 × 14 inches (279 × 356 mm) 20 sheets 5 ×...

  • Page 38: Available Epson Papers

    You can purchase genuine Epson ink and paper at epson.com/ink3 (U.S. sales) or epson.ca (Canadian sales). You can also purchase supplies from an Epson authorized reseller. To find the nearest one, call 800-GO-EPSON (800-463-7766). Paper Type Size Part number Sheet count Epson Bright White Paper Letter (8.5 ×...
  • Page 39 (330 × 483 mm) Epson Photo Quality Self-adhesive A4 (8.3 × 11.7 inches S041106 Sheets [210 × 297 mm]) Epson Ultra Premium Photo Paper Letter (8.5 × 11 inches S042175 Glossy [216 × 279 mm]) 8 × 10 inches (203 × 254 mm)
  • Page 40 Paper Type Size Part number Sheet count Epson Metallic Photo Paper Luster Letter (8.5 × 11 inches S045516 [216 × 279 mm]) 13 × 19 inches S045517 (330 × 483 mm) Epson Photo Paper Glossy Letter (8.5 × 11 inches S041649 [216 ×...
  • Page 41 Paper Type Size Part number Sheet count Epson Premium Photo Paper 4 × 6 inches (102 × 152 mm) S041982 Semi-gloss Letter (8.5 × 11 inches S041331 [216 × 279 mm]) 13 × 19 inches S041327 (330 × 483 mm) 8 ×...
  • Page 42 Paper Type Size Part number Sheet count Epson Ultra Premium Photo Paper Letter (8.5 × 11 inches S041405 Luster [216 × 279 mm]) A3 (11.7 × 16.5 inches S041406 [297 × 420 mm]) 13 × 19 inches S041407 (330 × 483 mm) 13 ×...

  • Page 43: Borderless Paper Type Compatibility

    Borderless Paper Type Compatibility You can print borderless photos on compatible paper types in compatible sizes. Borderless Paper Types • Epson Brochure & Flyer Paper Matte Double-sided • Epson Ultra Premium Presentation Paper Matte • Epson Premium Presentation Paper Matte •...

  • Page 44: Paper Or Media Type Settings - Product Software

    Epson Ultra Premium Photo Paper Luster Epson Ultra Premium Presentation Paper Matte Ultra Premium Presentation Paper Matte Epson Premium Presentation Paper Matte Premium Presentation Paper Matte Epson Premium Presentation Paper Matte Double- sided Epson Brochure & Flyer Paper Matte Double-sided Epson Photo Quality Self-adhesive Sheets...
  • Page 45 Epson Watercolor Paper Radiant White Watercolor Paper - Radiant White Epson UltraSmooth Fine Art Paper UltraSmooth Fine Art Paper Epson UltraSmooth Fine Art Paper 325 gsm Epson Exhibition Canvas Matte Exhibition Canvas Matte Epson Exhibition Canvas Natural Matte Exhibition Canvas Natural Matte...

  • Page 46: Printing From A Computer

    Note: If you have an Internet connection, it is a good idea to check for updates to your product software on Epson's support website. If you see a Software Update screen, select Enable automatic checking and click OK. The update scans your system to see if you have the latest product software. Follow the on-screen instructions.
  • Page 47 4. Select the Media Type setting that matches the paper you loaded. 5. If you are using non-Epson paper or media and you need to fine-tune its performance, click the Custom Settings button and adjust paper configuration options as necessary.
  • Page 48 6. Select a Color option: • To print a color document or photo, select the Color setting. • To print text and graphics in black or shades of gray, select the Grayscale setting. Note: The Grayscale setting is available only when plain paper is selected as the Media Type. 7.

  • Page 49: Print Quality Options - Windows

    You can adjust the Mode setting to fine-tune the colors in your printout, or turn off color management in your printer software. EPSON Standard (sRGB) Increases the contrast in images. Click the Advanced button to use advanced color controls. Adobe RGB Matches image colors to the Adobe RGB color standard.
  • Page 50 Automatically adjusts colors based on the printer’s ICC profile and the selected Media Type setting, using the Image Color Matching system. Click the Advanced button to choose the input profile and other settings. Note: In most cases, you get better results by applying color management in your application, rather than in the printer driver.

  • Page 51: Advanced Color Controls - Windows

    Advanced Color Controls - Windows If you selected EPSON Standard (RGB), Adobe RGB, or EPSON Vivid as the Mode setting, you can click the Advanced button to select detailed settings. The Color Controls screen lets you specify values for adjusting brightness, contrast, saturation, and individual Cyan, Magenta, and Yellow color tones.
  • Page 52 Roll Paper Selects roll paper loaded in the roll paper holder for photos or panoramics up to 27 inches (68.6 cm) long. Click Print page frame to print a cutting guideline around each photo. Roll Paper (Banner) Selects roll paper loaded in the roll paper holder for photos or banners over 27 inches (68.6 cm) long. Rear - Fine Art Selects fine art paper loaded in the rear manual feed tray.

  • Page 53: Using Layout Manager - Windows Only

    Using Layout Manager - Windows Only Layout Manager lets you create a poster or display by dragging multiple pieces of print data created in different applications onto one sheet of paper for printing.
  • Page 54 You can also place the same print data multiple times as shown here.
  • Page 55 You can place print data in different sizes and orientations to maximize media usage, as shown here.
  • Page 56 You can place print data on roll paper as shown here. 1. Open the file you want to print in your application. 2. Select the print command in your application.
  • Page 57 3. Select Layout Manager on the Main tab and choose an option for the Size setting that matches the size of the document in the application. Note: You select the size of the paper you are printing on in a later step. 4.
  • Page 58 6. Do the following to arrange objects on the Layout Manager screen: • Drag pages to move and resize them. • Use the tool buttons and the Object menu to align and rotate pages. • Resize and replace whole pages in the Preference or Arrangement Settings screens. Note: See the Layout Manager screen help for more details.

  • Page 59: Selecting Print Layout Options - Windows

    Selecting Print Layout Options - Windows You can select a variety of sizing and layout options for your document or photo on the Page Layout tab. • To change the orientation of your printed document or photo, select the Portrait or Landscape checkbox.

  • Page 60: Reduce/Enlarge Options - Windows

    • To change the size of your printed document or photo, select the Reduce/Enlarge checkbox and select sizing options. • To print multiple pages on one sheet of paper, or print one image on multiple sheets of paper, select the Multi-Page checkbox and select the options you want. •...

  • Page 61: Double-Sided Printing Options - Windows

    N-up Prints 2 (2-up) or 4 (4-up) pages on one sheet of paper. Poster Prints one image on multiple sheets of paper to create a large poster with or without borders. Click the Settings button to select the layout and guideline options. Parent topic: Selecting Print Layout Options - Windows Double-sided Printing Options - Windows...
  • Page 62 • Head Cleaning to clean the print head if you notice banding or gaps in your printouts. • Print Head Alignment to align the print head if printouts appear grainy or out of focus. • Ink Density Optimization to mix the ink automatically. • Epson Status Monitor 3 to check the printer's status.

  • Page 63: Printing Your Document Or Photo - Windows

    • Language to select the language you want to use for the printer software screens. • Driver Update to check the Epson website for any available printer software updates and install them automatically.
  • Page 64 You see your application's Print window, such as this one: 2. Click OK or Print to start printing. Checking Print Status - Windows Parent topic: Printing with Windows...

  • Page 65: Checking Print Status - Windows

    Checking Print Status - Windows During printing, you see this window showing the progress of your print job. It allows you to control printing and check ink cartridge status. • To cancel printing, click Cancel. • To see print jobs waiting to print, click Print Queue. Parent topic: Printing Your Document or Photo - Windows Saving, Sharing, and Customizing the Printer Settings...

  • Page 66: Saving And Sharing Print Settings - Windows

    Saving and Sharing Print Settings - Windows You can save your print settings so you can use them for future print jobs. 1. Select the print settings you want to save. 2. Click Save/Del at the top of the Main or Page Layout tab in your printer software. You see a window like this: 3.

  • Page 67: Saving And Sharing Media Settings - Windows

    • To import a group of settings, click Save/Del, click Import, select the file you want to use, and click Open. Then use the settings to print. Parent topic: Saving, Sharing, and Customizing the Printer Settings Saving and Sharing Media Settings - Windows You can save and share settings you have selected for a particular media type so you can use them for future print jobs.

  • Page 68: Editing Print Setting Displays - Windows

    4. Do the following as necessary: • Select the name of a media setting as the Media Type setting and use it to print. • To export the settings, click Custom Settings, select the name of the media settings, click Export, select a location, and enter a file name.
  • Page 69 You see this window: 3. Select the item you want to edit. 4. Order or group items in the List box. • To move and reorder items, drag and drop them in the list. • To add a new group (folder), click Add Group. •...

  • Page 70: Selecting Default Print Settings - Windows

    • To hide a group, drag and drop it to Not Display. Note: If you delete a group, the group folder is deleted but the items within the folder remain. 5. Click Save. Parent topic: Saving, Sharing, and Customizing the Printer Settings Selecting Default Print Settings - Windows When you change your print settings in a program, the changes apply only while you are printing in that program session.
  • Page 71 You see the printer settings window: 3. Select the print settings you want to use as defaults in all your Windows programs. 4. Click OK. These settings are now the defaults selected for printing. You can still change them as needed for printing in any program session.

  • Page 72: Changing The Language Of The Printer Software Screens

    Changing the Language of the Printer Software Screens You can change the language used on the Windows printer software screens. 1. Access the Windows Desktop and right-click the product icon in the Windows taskbar. 2. Select Printer Settings. You see the printer settings window. 3.

  • Page 73: Changing Automatic Update Options

    4. Select the language you want to use as the Language setting. 5. Click OK to close the printer software window. The printer software screens appear in the language you selected the next time you access them. Parent topic: Printing with Windows Changing Automatic Update Options Your printer software for Windows automatically checks for updates to the product software.

  • Page 74: Printing With Os X

    You can print with your product using any OS X printing program, as described in these sections. Note: If you have an Internet connection, it is a good idea to check for updates to your product software on Epson's support website. Selecting Basic Print Settings - OS X...
  • Page 75 4. If necessary, click the arrow next to the Printer setting or the Show Details button to expand the print window. You see the expanded printer settings window for your product: Note: The print window may look different, depending on the version of OS X and the application you are using.
  • Page 76 6. Select the size of the paper you loaded as the Paper Size setting. • To print a borderless photo, select a paper size with a Borderless option. • To print on roll paper, select a roll paper size or one with a Borderless option. Note: For roll paper, make sure the maximum width of your photo is set to 13 inches to fit in the width of your roll paper (set the margins to 0 in your application software).
  • Page 77 • EPSON Standard (sRGB): Increases the contrast in images. Click the Advanced Color Settings tab to use advanced color controls. • EPSON Vivid: Processes colors to create standard hues. Click the Advanced Color Settings tab to use advanced color controls.

  • Page 78: Advanced Color Settings - Os X

    • Off (No Color Adjustment): Turns off color management in your printer software so you can manage color using only your application software. Note: If desired, you can instead use ColorSync to manage colors. In most cases, you get better results by applying color management in your application, rather than in the printer driver.
  • Page 79 Note: If you selected Black/Grayscale as your Print Mode, you cannot select a Color Mode and you can adjust only the Gamma, Brightness, and Contrast settings. You can select Fix Photo from the Color Mode menu. The Fix Photo feature improves the color, contrast, and sharpness of flawed photos.

  • Page 80: Output Resolution Settings - Os X

    Output Resolution Settings - OS X You can select any of the Output Resolution settings to fine-tune the quality of your print. Some settings may be unavailable, depending on the paper type and border setting you have chosen. Economy For fast printing with reduced quality. Draft For draft printing on photo paper.
  • Page 81 3. Enter one of the following as the Width setting: • 8.3 for 8.3-inch (211 mm) wide roll paper • 12.95 for 13-inch (330 mm) wide roll paper Note: Make sure your image fits within the width of your roll paper. 4.

  • Page 82: Selecting Print Layout Options - Os X

    Note: This option is available only when you choose a Paper Size setting with a Borderless option. 10. Click Print. Parent topic: Printing with OS X Selecting Print Layout Options - OS X You can select a variety of layout options by selecting Layout from the pop-up menu on the print window.

  • Page 83: Color Matching Options - Os X

    Prints using standard color profiles for your product and paper to help match image colors. You can customize the conversion method and filter settings on the ColorSync pop-up menu in the print window. EPSON Color Controls Lets you manage color using controls in your printer software or turn off color management. Parent topic:...

  • Page 84: Sizing Printed Images - Os X

    Sizing Printed Images - OS X You can adjust the size of the image as you print it by selecting Paper Handling from the pop-up menu on the Print window. • To collate multiple copies into sets of documents, select the Collate pages checkbox. •...

  • Page 85: Printing Preferences - Os X

    You see a screen like this: 4. Select any of the available printing options. 5. Click OK. Printing Preferences - OS X Parent topic: Printing with OS X Printing Preferences - OS X You can select from these settings on the Options tab. Check Paper Width Before Printing Prevents printing beyond the edges of the paper if the paper size setting is incorrect;...

  • Page 86: Checking Print Status - Os X

    Click Print at the bottom of the print window. Checking Print Status - OS X Parent topic: Printing with OS X Checking Print Status - OS X During printing, you can view the progress of your print job, control printing, and check ink status. 1.

  • Page 87: Managing Colors With Profiles

    Parent topic: Printing Your Document or Photo - OS X Managing Colors with Profiles For the most up-to-date Premium ICC profiles and information on using them in a color-managed workflow, go to http://www.epson.com/scp400profiles (U.S.) or http://www.epson.ca/scp400profiles (Canada). Parent topic: Printing from a Computer...

  • Page 88: Printing On Cds/Dvds

    Loading a CD/DVD You can use your product and the Epson Print CD software that came with it to print label designs directly onto ink jet-printable CDs or DVDs. To prevent errors, you should burn files, music, or video onto your CD or DVD before printing.
  • Page 89 4. Slide the edge guide all the way to the left. 5. Place your disc on the included CD/DVD tray with the label side up. Caution: Use the CD/DVD tray supplied with the product. Using a different tray could damage the product, tray, or disc or cause the product to malfunction.

  • Page 90: Removing A Printed Cd/Dvd

    6. Place the CD/DVD tray against the right side of the front manual feed tray and slide the edge guide against the tray. 7. Slide in the CD/DVD tray until the arrows on the CD/DVD tray align with the arrows on the front manual feed tray.

  • Page 91: Printing On Cds/Dvds From A Computer

    Parent topic: Printing on CDs/DVDs Starting Epson Print CD - Windows You can use Epson Print CD to design your disc by importing photos, adding text, and creating special effects. 1. Select the Epson Print CD icon on your Windows Desktop.

  • Page 92: Printing Your Cd/Dvd Design - Windows

    After you create your design, you can print it on paper to test it, then print it on the CD or DVD that contains your data, photos, video, or music. Make sure the disc is loaded for printing before you start. 1. Open your file in Epson Print CD and click Print.

  • Page 93: Starting Epson Print Cd - Os X

    4. When you are ready to print on the disc, click the Print button on the screen. 5. Click Print. Note: If you need to adjust the print position or print quality, see the Epson Print CD Help utility for instructions.

  • Page 94: Printing Your Cd/Dvd Design - Os X

    After you create your design, you can print it on paper to test it, then print it on the CD or DVD that contains your data, photos, video, or music. Make sure the disc is loaded for printing before you start. 1. Open your file in Epson Print CD and select Print from the File menu.
  • Page 95 4. When you are ready to print on the disc, click the Print button on the screen. Note: If you need to adjust the print position or print quality, see the Epson Print CD Help utility for instructions.

  • Page 96: Replacing Ink Cartridges

    Note: Please dispose of your used Epson branded ink cartridges responsibly and in accordance with local requirements. If you would like to return your used ink cartridges to Epson for proper disposal, please go to epson.com/recycle...
  • Page 97 Note: If any of the cartridges installed in the product are broken, incompatible with the product model, or improperly installed, Epson Status Monitor will not display an accurate cartridge status. 3. To disable the low ink reminder, right-click the product icon in the Windows taskbar and select...
  • Page 98 You see this window: 4. Deselect the See Low Ink Reminder alerts checkbox at the bottom of the screen. 5. To disable promotional offers, deselect the Display Epson Offers checkbox. Parent topic: Check Cartridge Status Related tasks Removing and Installing Ink Cartridges...

  • Page 99: Checking Cartridge Status With Os X

    1. In the Apple menu or the Dock, select System Preferences. Select Print & Fax, Print & Scan, or Printers & Scanners, select your product, and select Options & Supplies. Select Utility and select Open Printer Utility. 2. Select EPSON Status Monitor. You see a window like this: 3. Do the following as necessary:...

  • Page 100: Purchase Epson Ink Cartridges

    You can also purchase supplies from an Epson authorized reseller. To find the nearest one, call 800-GO-EPSON (800-463-7766). Note: We recommend that you use genuine Epson cartridges and do not refill them. The use of other products may affect your print quality and could result in printer damage.

  • Page 101: Removing And Installing Ink Cartridges

    T324820 Gloss Optimizer (2-pack) T324020 Parent topic: Purchase Epson Ink Cartridges Removing and Installing Ink Cartridges Make sure you have your replacement cartridges handy before you begin. You must install new cartridges immediately after removing the old ones. Caution: Leave your old cartridges in the printer until you are ready to replace them to prevent the print head nozzles from drying out.
  • Page 102 3. Press the ink button. The print head moves to the ink replacement position. 4. Press the latch and open the ink cartridge cover as shown.
  • Page 103 5. Squeeze the tab on the cartridge and lift the cartridge straight up to remove it. Note: Dispose of used cartridges carefully. Do not take the used cartridge apart or try to refill it. Warning: If ink gets on your skin, wash it thoroughly with soap and water. If ink gets into your eyes, flush them immediately with water.
  • Page 104 7. Insert the new cartridge into the holder and push it down until it clicks into place. 8. Close the cartridge cover and push it down until it clicks into place. 9. Close the printer cover. Wait for your product to check the ink cartridges and charge the ink delivery system, if necessary. Do not turn off the product during ink charging.
  • Page 105 Caution: If you remove an ink cartridge for later use, protect the ink supply area from dirt and dust and store it in the same environment as the printer. The valve in the ink supply port is designed to contain any excess ink, but do not touch the ink supply port or surrounding area.

  • Page 106: Adjusting Print Quality

    Adjusting Print Quality If your print quality declines, you may need to run a utility to clean or align the print head. If running these utilities does not solve the problem, you may need to replace the ink cartridges. Print Head Maintenance Print Head Alignment Using Ink Density Optimization Cleaning the Paper Guide Rollers...
  • Page 107 2. Turn the product off. 3. Press and hold the paper/cancel button and turn the product on. The product turns on and prints a nozzle check pattern. 4. Check the printed pattern to see if there are gaps in the lines. Print head is clean Print head needs cleaning 5.

  • Page 108: Checking The Nozzles Using A Computer Utility

    Checking the Nozzles Using a Computer Utility You can check the print head nozzles using a utility on your Windows or Mac computer. 1. Load a few sheets of plain paper in the sheet feeder. 2. Do one of the following: •...
  • Page 109 5. Check the printed pattern to see if there are gaps in the lines. Print head is clean Print head needs cleaning 6. If there are no gaps, click Finish. If there are gaps or the pattern is faint, clean the print head. If you don’t see any improvement after cleaning the print head up to 4 times, wait at least 6 hours.

  • Page 110: Print Head Cleaning

    Print Head Cleaning If print quality has declined and the nozzle check pattern indicates clogged nozzles, you can clean the print head. Note: You cannot clean the print head if an ink cartridge is expended, and may not be able to clean it when a cartridge is low.

  • Page 111: Cleaning The Print Head Using A Computer Utility

    3. Check the printed pattern to see if there are gaps in the lines. Print head is clean Print head needs cleaning 4. If there are gaps or the pattern is faint, clean the print head again. If you don’t see any improvement after cleaning the print head up to 4 times, wait at least 6 hours. Then try cleaning the print head again.
  • Page 112 Open Printer Utility. Note: Do not use the Clean Print Heads button on the Utility tab of the driver to perform head cleaning on your product. Use only the Epson Printer Utility 4 utility. 3. Select Head Cleaning. You see a window like this: 4.
  • Page 113 Caution: Never turn off the product during a cleaning cycle or you may damage it. 5. When the cleaning cycle is finished, you can check to see if the nozzles are clean; click Print Nozzle Check Pattern and click Print. 6.

  • Page 114: Print Head Alignment

    Checking the Nozzles Using a Computer Utility Print Head Alignment If your printouts become grainy or blurry, you notice misalignment of vertical lines, or you see dark or light horizontal bands, you may need to align the print head. Note: Banding may also occur if your print head nozzles need cleaning. Aligning the Print Head Using a Computer Utility Parent topic: Adjusting Print Quality...
  • Page 115 You see a window like this: 4. Click Next then click Print to print an alignment sheet. Note: Do not cancel printing while you are printing a head alignment pattern.
  • Page 116 You see a window like this: 5. Check the printed pattern and follow the instructions on the screen to choose the number representing the best printed pattern for each set. • After choosing each pattern number, click Next. • If no patterns are aligned in one or more of the sets, choose the closest one in each set and click Realignment.

  • Page 117: Using Ink Density Optimization

    If you see ink on the back of a printout, you can clean the paper guide rollers to remove any excess ink. If plain paper isn’t effective, you can use Epson Ink Jet Printer Cleaning Sheets (part number S041150) to clean the rollers. A cleaning sheet will help remove dust from the rollers, which can cause a loss of traction and prevent paper from feeding properly.
  • Page 118 1. Load several sheets of plain paper (or a cleaning sheet) of this size in the sheet feeder: A3 (11.7 × 16.5 inches [297 × 420 mm]) Note: If you are using a cleaning sheet, insert the sheet with the adhesive side facing up and the non-adhesive portion of the page at the bottom.

  • Page 119: Cleaning And Transporting Your Product

    Cleaning and Transporting Your Product See these sections if you need to clean or transport your product. Cleaning Your Product Transporting Your Product Cleaning Your Product To keep your product working at its best, you should clean it several times a year. Caution: Do not use a hard brush, benzene, alcohol, or paint thinner to clean the product or you may damage it.
  • Page 120 • Leave the ink cartridges installed. Removing the cartridges can dry out the print head and may prevent the product from printing. Note: Before storing your product for a long period, replace low, expended, or expired ink to help prevent the print head from drying out. Store your product in a cool, dry place. 1.
  • Page 121 6. Secure the ink cartridge holder to the case with tape. Leave the ink cartridges installed to avoid damaging the product. 7. Close the printer cover. 8. Place the product in its original packing materials, if possible, or use equivalent materials with cushioning around the product.

  • Page 122: Solving Problems

    Solving CD/DVD Problems Uninstall Your Product Software Where to Get Help Checking for Software Updates Periodically, it's a good idea to check Epson's support website for free updates to your product software. Visit the driver download site at (U.S. downloads Canadian downloads).

  • Page 123: Product Light Status

    Product Light Status You can often diagnose problems with your product by checking its lights. Lights network power paper/cancel Light status Condition/solution power light is on The product is turned on and ready to print. power light is flashing One of the following has occurred: •...
  • Page 124 Light status Condition/solution The left side of the network The wireless LAN is active. light is on The right side of the network The Ethernet connection is active. light is on The product is receiving data or printing while connected to an Ethernet power light is flashing or wireless network.
  • Page 125 • The product's ink pads are at the end of their service life. Contact alternately Epson Support to obtain replacement pads. You cannot use the product until the pads are replaced. • The front manual feed tray is not in the correct position. When printing on thick paper, or a CD or DVD, open the front manual feed tray and position the paper or tray correctly.

  • Page 126: Running A Product Check

    • If the page prints but the nozzle check pattern has gaps, clean or align the print head. • If the page does not print, the product may have a problem. Check the other solutions in this manual. If they do not work, contact Epson. Parent topic:...

  • Page 127: Noise After Ink Installation

    5 minutes, turn off your product. Turn it back on and check to see if charging is still in progress. If it is still in progress, contact Epson for help. • Turn off the product, then make sure the ink cartridges are inserted completely and the ink cartridge cover is closed completely.

  • Page 128: Solving Network Problems

    Check these solutions if you have problems setting up or using your product on a network. Note: Breakdown or repair of this product may cause loss of network data and settings. Epson is not responsible for backing up or recovering data and settings during or after the warranty period. We recommend that you make your own backup or print out your network data and settings.

  • Page 129: Network Software Cannot Find Product On A Network

    Note: If you are reading these instructions online, you will lose your Internet connection when you initialize your router, so note the next step before initializing it. 4. Download your product software from the Epson website using the instructions on the Start Here sheet.

  • Page 130: Product Does Not Appear In Os X Printer Window

    Parent topic: Solving Network Problems Product Does Not Appear in OS X Printer Window If your product does not appear in the OS X printer window, try these solutions: • Turn your product off, wait 30 seconds, then turn it back on again. •...

  • Page 131: Solving Paper Problems

    • Check to see if your wireless router or access point has an enabled Privacy Separator function that is preventing printing from a device over the network. See your router or access point documentation for instructions on disabling the Privacy Separator function. •...

  • Page 132: Paper Feeding Problems

    Paper Jam Problems - Rear Manual Feed Tray Paper Jam Problems - Thick Media or CD/DVD Paper Jam Problems - Roll Paper Paper Ejection Problems Parent topic: Solving Problems Paper Feeding Problems If you have problems feeding paper, try these solutions: •...

  • Page 133: Paper Jam Problems - Sheet Feeder

    • For best results, follow these guidelines: • Use new, smooth, high-quality paper that is not damp, curled, creased, old, too thin, or too thick. • Load paper printable side up. • Follow any special loading instructions that came with the paper. Parent topic: Solving Paper Problems Related references...
  • Page 134 2. Carefully remove any paper jammed in the sheet feeder or the output tray.
  • Page 135 6. If the paper/cancel light is still flashing, turn off the product, wait a moment, then turn it back on. Note: If you are unable to remove the paper or clear the error, contact Epson for support. Parent topic: Solving Paper Problems...

  • Page 136: Paper Jam Problems - Rear Manual Feed Tray

    5. If you are unable to remove the paper, turn the product off and slowly pull the paper out. Note: If you are still unable to remove the paper or clear the error, contact Epson for support. Parent topic:...

  • Page 137: Paper Jam Problems - Thick Media Or Cd/Dvd

    4. If the paper/cancel light is still flashing, turn off the product, wait a moment, then turn it back on. Note: If you are unable to remove the paper or tray, or clear the error, contact Epson for support. Parent topic:...

  • Page 138: Paper Ejection Problems

    Caution: Forcibly removing jammed paper from the product could damage the product. 7. If the paper/cancel light is still flashing, turn off the product, wait a moment, then turn it back on. Note: If you are unable to remove the paper, contact Epson for support. Parent topic: Solving Paper Problems...

  • Page 139: Solving Problems Printing From A Computer

    • If paper is wrinkled when it ejects, it may be damp or too thin. Load new paper and be sure to select the correct paper type setting in your printer software when you reprint. Parent topic: Solving Paper Problems Related references Paper Jam Problems - Roll Paper Paper Jam Problems - Sheet Feeder...

  • Page 140: Noise Occurs, But Nothing Prints

    • In Windows, clear any stalled print jobs from the Windows Spooler: • Windows 10: Right-click and select Control Panel > Hardware and Sound > Devices and Printers. Right-click your product name, select See what's printing, and select your product name again if necessary.

  • Page 141: Product Icon Does Not Appear In Windows Taskbar

    Product Icon Does Not Appear in Windows Taskbar If you do not see your product icon in the Windows taskbar, first try restarting your computer. If that does not work, try this solution: 1. Do one of the following: • Windows 10: Right-click and select Control Panel >...

  • Page 142: Printing Is Slow

    • If you are using Windows 7, close the Devices and Printers window before you print. • If you are using OS X, make sure you download and install the Epson printer driver. • Clear space on your hard drive or run a defragmentation utility to free up existing space.

  • Page 143: Solving Page Layout And Content Problems

    • Turn off the Mirror Image, Flip horizontally, or Reverse page orientation settings in your printer software. (This option has different names, depending on your operating system version.) Note: Leave these options turned on when you print on Epson Iron-on Cool Peel Transfer paper, if available for your product.

  • Page 144: Blank Pages Print

    Parent topic: Solving Page Layout and Content Problems Related tasks Selecting Print Layout Options - Windows Selecting Additional Settings - Windows Selecting Basic Print Settings - OS X Blank Pages Print If blank pages print unexpectedly, try these solutions: • Make sure you selected the correct paper size settings in your printing program and printer software. •...

  • Page 145: Border Appears On Borderless Prints

    Related tasks Selecting Basic Print Settings - OS X Selecting Basic Print Settings - Windows Related topics Loading Media Border Appears on Borderless Prints If you see a border on borderless prints, try these solutions: • Make sure you are printing on a compatible borderless paper type and size. Note: For custom paper sizes, make sure you select a supported borderless page width.

  • Page 146: Incorrect Image Size Or Position

    Incorrect Image Size or Position If your printed image is the wrong size or in the wrong position, try these solutions: • Make sure you selected the correct paper size and layout settings in your printing program and printer software. •...

  • Page 147: Solving Print Quality Problems

    Solving Print Quality Problems Check these sections if your printouts have problems with print quality, but your image looks fine on your computer screen. White or Dark Lines in Printout Blurry or Smeared Printout Faint Printout or Printout Has Gaps Grainy Printout Incorrect Colors Parent topic:...

  • Page 148: Blurry Or Smeared Printout

    • Make sure your paper meets the specifications for your product. • Use Epson papers to ensure proper saturation and absorption of genuine Epson inks. • Make sure the paper type setting in your product software matches the type of paper you loaded.

  • Page 149: Faint Printout Or Printout Has Gaps

    Available Epson Papers Double-sided Printing Options - Windows Related tasks Selecting Basic Print Settings - Windows Selecting Additional Settings - Windows Selecting Print Layout Options - Windows Selecting Basic Print Settings - OS X Selecting Printing Preferences - OS X...

  • Page 150: Grainy Printout

    Cleaning the Paper Guide Rollers Removing and Installing Ink Cartridges Related topics Loading Media Grainy Printout If your printouts are grainy, try these solutions: • Make sure you loaded the printable side of the paper correctly for your product. • Select a higher print quality setting and turn off any high speed settings in your product software. •...

  • Page 151: Incorrect Colors

    • Try turning off the PhotoEnhance setting in Windows. • Try adjusting the Gamma setting. • For best results, use genuine Epson ink and paper. • Make sure that Auto Ink Density Optimization is turned on. Parent topic:...

  • Page 152: Solving Cd/Dvd Problems

    Parent topic: Solving Problems Image Not Centered on CD/DVD If your printed image is not centered on the disc, adjust the print position using the Epson Print CD software. See the Epson Print CD help utility for details. Parent topic:...

  • Page 153: Uninstall Your Product Software

    • Windows 8.x: Navigate to the Apps screen and select Control Panel > Programs > Programs and Features. Select the uninstall option for your Epson product, then select Uninstall/Change. Note: If you see a User Account Control window, click Yes or Continue.

  • Page 154: Uninstalling Product Software - Os X

    4. Restart your computer, then re-install your software. Note: If you find that re-installing your product software does not solve a problem, contact Epson. Parent topic: Uninstall Your Product Software Uninstalling Product Software - OS X In most cases, you do not need to uninstall your product software before re-installing it. However, you can download the Uninstaller utility from the Epson support website to uninstall your product software as described here.
  • Page 155 Purchase Supplies and Accessories You can purchase genuine Epson ink and paper at epson.com/ink3 (U.S. sales) or epson.ca (Canadian sales). You can also purchase supplies from an Epson authorized reseller. To find the nearest one, call 800-GO-EPSON (800-463-7766). Parent topic: Solving Problems...

  • Page 156: Technical Specifications

    Technical Specifications These sections list the technical specifications for your product. Note: Epson offers a recycling program for end of life Epson products. Please go to this site information on how to return your Epson products for proper disposal. Windows System Requirements...

  • Page 157: Os X System Requirements

    Note: Since the quality of any particular brand or type of paper may be changed by the manufacturer at any time, Epson cannot guarantee the quality of any non-Epson brand or type of paper. Always test a sample of paper stock before purchasing large quantities or printing large jobs.
  • Page 158 Cut sheets - plain paper Capacity Paper stack up to 0.47 inch (12 mm) thick of these paper sizes: A4 (8.3 × 11.7 inches [210 × 297 mm]) B5 (7.2 × 10.1 inches [182 × 257 mm]) A5 (5.8 × 8.2 inches [148 × 210 mm]) A6 (4.1 ×...

  • Page 159: Printable Area Specifications

    Cut sheets - thick paper Size Half Letter (5.5 × 8.5 inches [140 × 216 mm]) A4 (8.3 × 11.7 inches [210 × 297 mm]) Letter (8.5 × 11 inches [216 × 279 mm]) Legal (8.5 × 14 inches [216 × 356 mm]) 11 ×...
  • Page 160 Cut sheets - normal printing Top and side margins: 0.12 inch (3 mm) minimum Top/reduced print quality area: 1.30 inches (33 mm) minimum Bottom/reduced print quality area: 1.42 inches (36 mm) minimum Note: Poster board margins are 0.79 inch (20 mm). Cut sheets - borderless printing...
  • Page 161 Top/reduced print quality area: 1.42 inches (36 mm) minimum Bottom/reduced print quality area: 1.54 inches (39 mm) minimum Note: You cannot print borderless on poster board. Roll paper - normal printing Side margins: 0.12 inch (3 mm) minimum Top margin: 1.57 inches (40 mm) minimum Bottom margin: 0.55 inch (14 mm) minimum Top margin: 1.97 inches (50 mm) minimum...
  • Page 162 Roll paper - borderless printing Top margin: 1.57 inches (40 mm) minimum Bottom margin: 0.55 inch (14 mm) minimum Top margin: 1.97 inches (50 mm) minimum Note: For continuous printing on roll paper, there is no margin between printed images (normal and borderless printing).

  • Page 163: Ink Cartridge Specifications

    Technical Specifications Ink Cartridge Specifications Note: This product uses only genuine Epson-brand cartridges. Other brands of ink cartridges and ink supplies are not compatible and, even if described as compatible, may not function properly. The cartridges included with the printer are designed for printer setup and not for resale. After some ink is used for charging, the rest is available for printing.

  • Page 164: Dimension Specifications

    Temperature –4 to 104 °F (–20 to 40 °C) Within a month at 104 °F (40 °C) Ink freezes at 5 °F (–15 °C); if left for a long time Ink thaws and is usable after 3 hours at 77 °F (25 °C) with no condensation Note: For best printing results, use up a cartridge within 6 months of opening the package.

  • Page 165: Environmental Specifications

    Rated frequency range 50/60 Hz Input frequency range 49.5/60.5 Hz Rated current 100 to 120 V model: 0.6 A 220 to 240 V model: 0.3 A Power consumption Printing: Approximately 20 W (ISO/IEC24712) (100 to 120 V model) Ready mode: Approximately 4.4 W Sleep mode: Approximately 1.3 W Power off mode: Approximately 0.15 W Power consumption...

  • Page 166: Interface Specifications

    • Manufacturer: Marvell Semiconductor Inc. • Type: WLU6117-D69 (WLU6117-D69 [RoHS]) This product conforms to Part 15 of FCC Rules and RSS-210 of the IC Rules. Epson cannot accept responsibility for any failure to satisfy the protection requirements resulting from a non-recommended...
  • Page 167 cause harmful interference, and (2) this device must accept any interference received, including interference that may cause undesired operation of the device. To prevent radio interference to the licensed service, this device is intended to be operated indoors and away from windows to provide maximum shielding. Equipment (or its transmit antenna) that is installed outdoors is subject to licensing.

  • Page 168: Notices

    Notices Check these sections for important notices about your product. Note: Epson offers a recycling program for end of life Epson products. Please go to this site information on how to return your Epson products for proper disposal. Important Safety Instructions...

  • Page 169: Ink Cartridge Safety Instructions

    • Place the printer on a flat, stable surface that extends beyond its base in all directions. It will not operate properly if it is tilted or at an angle. • When printing on thick media, leave at least 12 inches (305 mm) of space in back of the printer. •...

  • Page 170: Wireless Connection Safety Instructions

    • Be careful when you handle used ink cartridges; there may be ink remaining around the ink supply port. If ink gets on your skin, wash it off with soap and water. If it gets in your eyes, flush them immediately with water.

  • Page 171: Fcc Compliance Statement

    Notices Trademarks ® ® EPSON and SureColor are registered trademarks, EPSON Exceed Your Vision is a registered logomark, and Epson Connect is a trademark of Seiko Epson Corporation. Epson Store is a service mark of Epson America, Inc. Epson iPrint is a trademark of Seiko Epson Corporation.

  • Page 172: Copyright Notice

    Seiko Epson Corporation. The information contained herein is designed only for use with this Epson product. Epson is not responsible for any use of this information as applied to other products.

  • Page 173: Default Delay Times For Power Management For Epson Products

    Parent topic: Copyright Notice Default Delay Times for Power Management for Epson Products This product will enter sleep mode after a period of nonuse. This is to ensure that the product meets Energy Star standards of energy efficiency. More energy savings can be achieved by setting the time to sleep to a shorter interval.

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