AT&T 974 User Manual
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AT&T 974 User Manual

Small business system speakerphone with intercom and caller id/call waiting part 2
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974CIB_06
4/7/06
3:32 PM
Page II
USER'S MANUAL
Part 2
AT&T Small Business System
Speakerphone with Intercom and
Caller ID/Call Waiting 974
Please also read
Part 1 — Important
product information
© 2006 Advanced American Telephones. All Rights reserved.
AT&T and the Globe Design are trademarks of AT&T Corp., licensed to Advanced American Telephones.

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Do you have a question about the 974 and is the answer not in the manual?

Questions and answers

Michael Bianchi
May 27, 2025

intercom function doesn't work

0
1 comments:
Mr. Anderson
May 27, 2025

If the intercom function on the AT&T 974 does not work, check the following:

1. Ensure the "One touch preference" is set to INTERCOM. To do this:
- Press E to begin feature setup.
- Press E again.
- Use < or > to select INTERCOM.
- Press - to save the setting.

2. Make sure you press the INTERCOM (I) button if the preference is set to TELEPHONE.

3. Verify that the other extension is not set to Do Not Disturb (DND), as it will not receive intercom calls.

4. Confirm both phones are connected to Line 1, as intercom only works between extensions on Line 1.

This answer is automatically generated

0

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Summary of Contents for AT&T 974

  • Page 1 Page II USER’S MANUAL Part 2 AT&T Small Business System Speakerphone with Intercom and Caller ID/Call Waiting 974 Please also read Part 1 — Important product information © 2006 Advanced American Telephones. All Rights reserved. AT&T and the Globe Design are trademarks of AT&T Corp., licensed to Advanced American Telephones.

  • Page 2: Table Of Contents

    974CIB_06 4/7/06 3:32 PM Contents Product overview ... 1 Before you begin... 2 Parts list... 2 Tools needed... 2 DSL users... 4 Glossary ... 5 Programmable features list ... 7 Audible signals... 10 Installation ... 11 Battery installation ... 11 Table/desk installation ...
  • Page 3 974CIB_06 4/7/06 3:32 PM Directory operation Remove a name and number from the directory... 66 Remove all entries from the directory... 66 Intercom operation ... 67 Basic intercom operations... 68 Make an intercom call with the handset ... 69 Make an intercom call with the speakerphone or headset ...

  • Page 4: Product Overview

    2 and Expanding the phone system beginning on page 93 for details.) The 974 is hearing-aid compatible and can be connected to up to four incoming telephone lines. This phone features a speakerphone for hands-free use and a headset jack compatible with most two-band 2.5mm headsets (sold...

  • Page 5: Before You Begin

    Parts list Your box should include: USER’ R R S ’ AT&T Small Business System Speak k com and Caller ID/Call Waiting 974 dvanced ll Rights AT&T and the Globe of A A Two long line cords Base unit with wedge attached Tools needed You will also need a small Phillips head screw driver to install your phone.
  • Page 6 This 974 telephone is fully compatible with any AT&T Four-Line Small Business System Speakerphone 945 or 984 units you may have installed. You can use a total of 16 945/974/984 units together as extensions in your phone system. This 974 telephone is also compatible with any AT&T 964/955/944 phones you have previously installed.

  • Page 7: Dsl Users

    974CIB_06 4/7/06 3:32 PM Page 4 DSL users Connecting a DSL line to L1/L2 may interfere with the advanced features of this telephone, (such as intercom, hold, and line privacy,) which work by sending data signals over line 1. These data signals are sent at some of the same frequencies as those used by your DSL service.

  • Page 8: Glossary

    If you subscribe to this service, you can use your 974 telephone to see who’s calling even while you are on another call (as long as your caller is in an area with caller ID service and both telephone companies use compatible equipment).
  • Page 9 Prime line: This is the line on your phone you designate to be selected automatically when you lift the handset, press K, or press h. System phone: Any 944, 945, 955, 964, 974 or 984 phone in your phone system (also called an extension).

  • Page 10: Programmable Features List

    974CIB_06 4/7/06 3:32 PM Programmable features list Default settings indicated by *. Feature: One touch preference Extension no. Ringer on/off Ringer type Delay ring Auto-mute Tone/pulse Hold reminder Time/date Line usage NOTE: One ring lasts about six seconds, two rings last twelve seconds, and so on.
  • Page 11 974CIB_06 4/7/06 3:32 PM Programmable Features List continued from page 7 Default settings indicated by *. Feature: Prime line Automatic mode Scroll rate LCD backlight COVM on/off COVM reset Area codes Line group NOTE: One ring lasts about six seconds, two rings last twelve seconds, and so on.
  • Page 12 974CIB_06 4/7/06 3:32 PM Default settings indicated by *. Feature: Reset all Console CSL delay ring Language NOTE: One ring lasts to about six seconds, two rings last twelve seconds, and so on. Page 9 Function: Options: Return all features to default settings.

  • Page 13: Audible Signals

    974CIB_06 4/7/06 3:32 PM Audible signals When you hear: A rapid double-ring pattern, repeating A long single ring, repeating A short single ring, repeating A short single tone, repeating A long single tone, repeating A very long single tone, repeating Page 10 It means: You have an incoming intercom call.

  • Page 14: Installation

    974CIB_06 4/7/06 3:32 PM Installation If you are installing multiple phones in your telephone system, you must install and program one set at a time. If more than one extension is assigned the same extension number, a repeating short ring (error ring) sounds at the extension you are programming and the screen display includes EXTuXXuis alreadyuuseduAssignunewuEXTu#uif the phone is in idle mode.
  • Page 15 974CIB_06 4/7/06 3:32 PM Battery installation continued from page 11 3. Pull on the tab to remove the battery compartment cover. 4. Insert a 9V battery (purchased separately) following the polarity markings in the battery compartment. Polarity markings 5. Replace the battery compartment cover and the screw. 6.

  • Page 16: Table/Desk Installation

    974CIB_06 4/7/06 3:32 PM Table/desk installation For best results, follow the directions in Battery installation on page 11 before installing the phone. Recommended wiring configuration for phone system NOTE: The total length of telephone wire used in your system should not be more than 600 feet as it may cause interference with the advanced features of this telephone.

  • Page 17: Connect The Handset Cord

    974CIB_06 4/7/06 3:32 PM Table/desk installation continued from page 13 • Four one-line jacks (To use this installation option, you’ll need to purchase two two-line adapters. Adapters are available at retail stores or by calling Modular telephone jacks lines 3 and 4 L3/L4 jack •...

  • Page 18: Wall Installation

    974CIB_06 4/7/06 3:32 PM 3. Connect the power adapter to the telephone. Use only the power adapter provided with this product. To obtain a replacement, call Plug one end of the power adapter into the jack labeled POWER on the back of the phone. Plug the other end into a standard electrical outlet not controlled by a wall switch.
  • Page 19 974CIB_06 4/7/06 3:32 PM Wall installation continued from page 15 2. Reverse the handset tab. Hold down the switchhook, then pull out the handset tab and rotate it 180 degrees. Push the handset tab down into the grooves so it settles into position. 3.
  • Page 20 974CIB_06 4/7/06 3:32 PM 6. Connect the telephone line cords to the wall jacks as shown in the following illustration and mount the phone on the wall. NOTE: Users should use ONLY the line cords provided. In case additional line cords are required, please use ONLY AWG#24 line cords. •...

  • Page 21: Check For Dial Tone

    974CIB_06 4/7/06 3:32 PM Wall installation continued from page 17 • Two two-line jacks (To use this illustration option, you may want to use the short line cord for lines 1 and 2.) Modular telephone jack lines 3 and 4 7.

  • Page 22: Convenience Ports

    974CIB_06 4/7/06 3:32 PM Convenience ports If you want to connect another device (such as a modem or fax machine) to the wall jack, you can use the jacks on the phone labeled AUX. These convenience ports use lines 3 and 4; a call picked up on line 3 or 4 at another extension may interrupt fax, modem, or message transmission.

  • Page 23: Menu Operation

    3:32 PM Menu operation Feature setup, memory programming and some individual feature operations for the 974 use menus shown in the screen display. Use the navigation buttons (<, >, +, -, E) to begin, end and move through menu operations (for example, feature setup).

  • Page 24: Menu Structure

    974CIB_06 4/7/06 3:32 PM Menu structure Use the menu to set up the values for the 974 features. Access the menu by pressing E when the phone is idle. The menu structure for the feature setup menu is shown below.

  • Page 25: Shortcut To Language Menu

    974CIB_06 4/7/06 3:32 PM Shortcut to language menu This phone comes programmed for English screen displays. If you need to change the screen language to Spanish or French, you can use these steps to reach the LANGUAGE menu more quickly. k k o Rapid scroll You can scroll through menu items or setting choices...

  • Page 26: Feature Setup

    974CIB_06 4/7/06 3:32 PM Feature setup Set one touch preference Choose whether pressing an EXT button automatically initiates an intercom or one touch call. If you want to place one touch calls using only one button, set this feature to TELEPHONE. If you want to place intercom calls using only one button, set this feature to INTERCOM.

  • Page 27: Assign An Extension Number To Your Phone

    974CIB_06 4/7/06 3:32 PM Assign an extension number to your phone Every individual phone in your telephone system MUST be assigned a unique extension number for the intercom feature to work. k k o Page 24 1. Press E to begin feature setup. 2.

  • Page 28: Turn The Ringer On Or Off For Each Line

    974CIB_06 4/7/06 3:32 PM Turn the ringer on or off for each line k k o Page 25 1. Press E to begin feature setup. 2. Press - until the screen display includes PHONE SETTINGS. 3. Press E. The screen display includes EXTENSION NO.

  • Page 29: Select The Ringer Type

    974CIB_06 4/7/06 3:32 PM Select the ringer type You can choose a ring pattern for incoming phone calls. k k o Page 26 NOTE: Incoming intercom calls use ringer type 1 and cannot be changed. 1. Press E to begin feature setup. 2.

  • Page 30: Set Delay Ring

    974CIB_06 4/7/06 3:32 PM Set delay ring Set the length of time before incoming calls will ring at this extension. k k o Page 27 NOTE: If you choose to set a delayed ring on a phone with voice mail service, the phone may not ring at all before voice mail picks up the call.

  • Page 31: Turn Auto-Mute On Or Off

    974CIB_06 4/7/06 3:32 PM Turn auto-mute on or off Choose whether sounds at this extension will be heard automatically in response to a page (auto-mute off) or only when M is pressed. Auto-mute off permits hands-free conversation and room monitoring; auto-mute on protects privacy.

  • Page 32: Set Dial Mode

    974CIB_06 4/7/06 3:32 PM Set dial mode k k o Turn hold reminder on or off k k o Page 29 1. Press E to begin feature setup. 2. Press - until the screen display includes PHONE SETTINGS. 3. Press E. The screen display includes EXTENSION NO.

  • Page 33: Set The Time And Date

    974CIB_06 4/7/06 3:32 PM Set the time and date k k o Page 30 1. Press E to begin feature setup. 2. Press - until the screen display includes TIME/DATE. 3. Press E. The screen display includes HOUR and the current hour setting. 4.

  • Page 34: Turn Line Usage On Or Off For Each Line

    974CIB_06 4/7/06 3:32 PM Turn line usage on or off for each line If you are not using all four phone lines at this extension, you need to turn off line usage for the unused lines. If you expand to a second, third or fourth line, turn line usage back on.

  • Page 35: Assign The Prime Line (Line Preference)

    974CIB_06 4/7/06 3:32 PM Assign the prime line (line preference) k k o Page 32 1. Press E to begin feature setup. 2. Press - until the screen display includes SPECIAL OPTIONS. 3. Press E. The screen display includes LINE USAGE. 4.

  • Page 36: Set Automatic Mode

    974CIB_06 4/7/06 3:32 PM Set automatic mode Choose the mode (headset or speakerphone) to be used automatically when you press a LINE button with the handset in the base unit. k k o Page 33 1. Press E to begin feature setup. 2.

  • Page 37: Set The Scroll Rate

    974CIB_06 4/7/06 3:32 PM Set the scroll rate You can choose the speed for the rapid scroll feature. (See Rapid scroll on page 22 for details.) k k o Page 34 1. Press E to begin feature setup. 2. Press - until the screen display includes SPECIALhOPTIONS.

  • Page 38: Turn Screen Backlight On Or Off

    974CIB_06 4/7/06 3:32 PM Turn screen backlight on or off k k o Page 35 1. Press E to begin feature setup. 2. Press - until the screen display includes SPECIALhOPTIONS. 3. Press E. The screen display includes LINE USAGE. 4.

  • Page 39: Turn Covm Indicators On Or Off For Each Line

    974CIB_06 4/7/06 3:32 PM Turn COVM indicators on or off for each line If you subscribe to voice mail service with your local telephone service provider, turn the COVM indicator on to have the screen displayed the appropriate line numbers when there are messages waiting.

  • Page 40: Reset Covm Indicator

    974CIB_06 4/7/06 3:32 PM Reset COVM indicator If a COVM indicator remains on when there are no messages on that line, you may have received a false signal from your local telephone service provider. You can clear the indicator manually. Page 37 1.

  • Page 41: Program Home And Local Area Codes

    974CIB_06 4/7/06 3:32 PM Program home and local area codes You can program this phone to recognize one home and up to five local area codes. See home area code and local area code on page 6 for definitions. Page 38 1.

  • Page 42: Assign The Line Group For This Phone

    974CIB_06 4/7/06 3:32 PM Assign the line group for this phone k k o Page 39 1. Press E to begin feature setup. 2. Press - until the screen display includes SPECIALHOPTIONS. 3. Press E. The screen display includes LINE USAGE. 4.

  • Page 43: Erase All Settings And Return The Phone To Default Settings

    974CIB_06 4/7/06 3:32 PM Erase all settings and return the phone to default settings Page 40 If you reset all features to the default settings, all previous feature programming and one touch entries will be erased. You will need to program your preferences for every feature again and re-enter numbers in one touch locations.

  • Page 44: Set This Phone To Be The Centrex Console Phone

    974CIB_06 4/7/06 3:32 PM You will need to program the next two features if this phone is the designated console phone for your Centrex system. Set this phone to be the Centrex console phone k k o Page 41 NOTE: This feature is for use with Centrex systems only.

  • Page 45: Set The Centrex Console Delayed Ring Time

    974CIB_06 4/7/06 3:32 PM Set the Centrex console delayed ring time Set the length of time the phone will route your calls to the Centrex console phone. One ring is about six seconds. k k o Set the display language k k o Page 42 NOTE: This feature is for use with Centrex...

  • Page 46: Telephone Operation

    974CIB_06 4/7/06 3:32 PM Telephone operation Make or answer a call Handset i i i i i i i i i To make a call, lift the handset and dial the call. To answer a call, lift the handset. Replace the handset to end the call.
  • Page 47 974CIB_06 4/7/06 3:32 PM Make or answer a call continued from page 43 Headset You can use this phone hands-free when you install any industry standard two-band 2.5mm headset or other compatible, electronically isolated headset. The headsets must be purchased separately. Handsets are available by calling Customer Service at best results, use an AT&T two-band 2.5mm headset.

  • Page 48: Switch Between Handset, Headset And Speakerphone

    974CIB_06 4/7/06 3:32 PM Switch between handset, headset and speakerphone To switch from handset to headset or speakerphone, press h or K, then replace i i i i i i i i i the handset. (In order to use the headset, it must be plugged in.) To switch from speakerphone to handset, lift the handset.

  • Page 49: Call Privacy

    974CIB_06 4/7/06 3:32 PM Call privacy To ensure call privacy, this phone allows only one set at a time to use a line. Cancel call privacy During the call, press the LINE button for the call. You’ll hear a short beep. Others can now join the call. i i i i i i i i i...

  • Page 50: Volume

    974CIB_06 4/7/06 3:32 PM Volume Handset/speakerphone/headset volume control When you are on a call, press VOLUME + to increase call volume. Press VOLUME - to decrease volume. You will hear a beep when you reach the minimum or maximum level. Ringer volume When the phone is ringing, press VOLUME + or VOLUME - to adjust the ringer volume.

  • Page 51: Redial Stack

    974CIB_06 4/7/06 3:32 PM Redial stack The last six numbers dialed from this extension are automatically stored in the redial memory stack. You can review the numbers in the redial memory and dial one if you wish. m m m Auto redial This phone can automatically redial a number every 60 seconds up to ten times, or until the other line rings or...

  • Page 52: Hold

    974CIB_06 4/7/06 3:32 PM Hold While on a call, press and release H. The LINE light for the line on hold flashes slowly in green, and a i i i i i i i i i double-beep sounds every 30 seconds to remind you the call is on hold.

  • Page 53: Mute

    974CIB_06 4/7/06 3:32 PM Mute Mute allows you to hear the other party, but the other party can’t hear you. To activate this feature, press and release M. The MUTE light goes on. To return to the conversation, press and release M again.

  • Page 54: Conference Calls

    974CIB_06 4/7/06 3:32 PM Conference calls This feature lets you set up a three-party call by using two lines at the same time. You can also join an intercom call with a call on an outside line. The outside line call must be established first because an intercom call cannot be placed on hold.

  • Page 55: Transfer A Call

    974CIB_06 4/7/06 3:33 PM Transfer a call You can transfer a call you answer to any other system phone. Once you transfer a call, it can be picked up at any other system phone, not just at the extension you called.

  • Page 56: Low Battery Indicator

    974CIB_06 4/7/06 3:33 PM Transfer a call and speak to the receiving party While on a call: Answer a transferred call i i i i i i i i i When you hear a long transfer ring, pick up the handset or press the LINE button of the call to use the speakerphone or headset.

  • Page 57: Lights And What They Mean

    974CIB_06 4/7/06 3:33 PM Lights and what they mean Light: LINE INTERCOM MUTE SPEAKER HEADSET (AUTO)REDIAL Page 54 Status: Means: On steadily, This line is in use at this green extension. On steadily, This line is in use at another extension.

  • Page 58: One Touch Operation

    974CIB_06 4/7/06 3:33 PM One touch operation This telephone has 32 one touch locations where you can store phone numbers you wish to dial using fewer keys than usual. You can store up to 24 digits in each location. The steps used to dial numbers stored in one touch locations vary according to how you programmed the one touch preference.

  • Page 59: Store A Number In A One Touch Location

    974CIB_06 4/7/06 3:33 PM Store a number in a one touch location For information about using the display screen menus, see Menu operation on page 20. Page 56 1. Press E to enter the feature menu.The screen displays ONE TOUCH. 2.
  • Page 60 974CIB_06 4/7/06 3:33 PM Store a pause in a one touch entry You can include a pause while storing a dialing sequence which requires one during actual dialing. While you are entering the number to be stored, the screen display includes PAUSE. Press E where you want to store a pause.

  • Page 61: Review A One Touch Entry

    974CIB_06 4/7/06 3:33 PM Review a one touch entry For more information using the display screen menus, see Menu operation on page 20. Page 58 1. Press E to enter the feature menu. The screen display includes ONEHTOUCH. 2. Press E. The screen display includes PREFERENCE.

  • Page 62: Dial A One Touch Number

    974CIB_06 4/7/06 3:33 PM Dial a one touch number This phone comes with One touch preference programmed to INTERCOM. These instructions apply only if you have not changed One touch preference. If One touch preference is set to If One touch preference is set to you do not need to go off hook and listen for a dial tone before you dial a one touch number.

  • Page 63: Directory Operation

    4/7/06 3:33 PM Directory operation This 974 telephone can store up to 200 names and phone numbers in the directory. Names can be up to 16 characters long and numbers can be 24 digits long. Because directory entries are stored in alphabetical order, you may...

  • Page 64: Store A Name And Number In The Directory

    974CIB_06 4/7/06 3:33 PM Store a name and number in the directory k k o ONCE TWICE 3 TIMES 4 TIMES 5 TIMES 6 TIMES 7 TIMES 8 TIMES PRESS: Page 61 1. Press D to begin working with the directory. 2.

  • Page 65: Store A Pause In A Directory Number

    974CIB_06 4/7/06 3:33 PM Store a name and number in the directory continued from page 61 Store a pause in a directory number You can include a pause in a number stored in the directory. When you reach the place in the dialing sequence where you wish to enter a pause, press - until the screen displays: Press E to store a two second pause.

  • Page 66: Store A Temporary Tone Signal In A Directory Number

    974CIB_06 4/7/06 3:33 PM Store a temporary tone signal in a directory number If you have dial pulse (rotary) service, you can store tone signals in a directory number. When you reach the place in the dialing sequence where you wish tone dialing to begin, press - until the screen displays: Press E.

  • Page 67: Review Directory Entries

    974CIB_06 4/7/06 3:33 PM Review directory entries Page 64 1. Press D to begin working with the directory. 2. Press + or - to scroll through the directory entries. —OR— Press the dial pad key for the first character of the entry you wish to review until the character you are looking for is displayed.

  • Page 68: Edit A Directory Entry

    974CIB_06 4/7/06 3:33 PM Edit a directory entry k k n Page 65 1. Find the directory entry you wish to change by following the directions under Review directory entries on page 64. 2. When the entry you want to edit is displayed, press E.

  • Page 69: Dial A Number From The Directory

    974CIB_06 4/7/06 3:33 PM Dial a number from the directory i i i i i i i i i Remove a name and number from the directory Remove all entries from the directory Page 66 1. Find the entry for the number you wish to call by following the directions under Review directory entries on page 64.

  • Page 70: Intercom Operation

    This 974 telephone is fully compatible with any AT&T Four-Line Small Business System Speakerphone 945 or 984 units you may have installed. You can use a total of 16 945/974/984 units together as extensions in your phone system. This 974 telephone is also compatible with any AT&T 964/955/944 phones you have previously installed.

  • Page 71: Basic Intercom Operations

    974CIB_06 4/7/06 3:33 PM Basic intercom operations Operation: INTERCOM PAGE PAGE ALL CONFERENCE Page 68 Function: Any two extensions connected to line 1 can ring each other. Lets you announce over the speaker of the phone you’re calling. The person you’ve called can respond just by talking.

  • Page 72: Make An Intercom Call With The Handset

    974CIB_06 4/7/06 3:33 PM Make an intercom call with the handset Page 69 1. If One touch preference is set to INTERCOM, skip to step 2. —OR— If One touch preference is set to TELEPHONE, press I. 2. Press the EXT button for the party you wish to call, then lift the handset.

  • Page 73: Make An Intercom Call With The Speakerphone Or Headset

    974CIB_06 4/7/06 3:33 PM Make an intercom call with the speakerphone or headset With the handset in the base unit: Page 70 1. If One touch preference is set to INTERCOM, Skip to step 2. —OR— If One touch preference is set to TELEPHONE, press I.

  • Page 74: Answer An Intercom Call

    974CIB_06 4/7/06 3:33 PM Answer an intercom call When you receive an intercom call you will hear a repeating double-ring pattern and your screen displays INTERCOM FROM with the extension number of the caller. Answer the intercom call by lifting the handset, or by pressing I, K or h to take the call hands-free.

  • Page 75: Page A Specific Extension (Single-Phone Page)

    974CIB_06 4/7/06 3:33 PM Page a specific extension (single-phone page) Answer a single-phone page Auto-mute off When your extension receives a page, the phone beeps and the speakerphone is automatically activated. Answer the call by simply speaking. If you are on the headset, you can answer the page by pressing h and speaking through the headset.

  • Page 76: Page All System Phones

    974CIB_06 4/7/06 3:33 PM Page all system phones Once the page is answered at another extension, speak and your voice will be heard at all idle extensions in your phone system. Answer a system-wide page When you receive a system-wide page, your phone beeps and the screen shows the paging extension with a display similar to: Page 73...

  • Page 77: Make An Intercom Conference Call

    974CIB_06 4/7/06 3:33 PM Make an intercom conference call A system phone on a two-way conversation using an outside line can invite a third party at an intercom extension into the conversation. Follow the directions under Conference calls on page 51, making sure to establish the non-intercom call first.

  • Page 78: Caller Id Operation

    974CIB_06 4/7/06 3:33 PM Caller ID operation This telephone has a Caller ID feature that works with caller identification service provided by your local telephone company. There is a fee for this service, and it may not be available in all areas. This phone can provide information only if both you and the caller are in areas offering caller identification service, and if both telephone companies use compatible equipment.

  • Page 79: Caller Id Display

    974CIB_06 4/7/06 3:33 PM Caller ID display When you receive incoming caller ID information, the screen display is similar to: The time and date of the call, the caller’s name and phone number are included in the display if sent by the caller’s telephone company.

  • Page 80: Calls Received On Two Or More Lines Simultaneously

    974CIB_06 4/7/06 3:33 PM Calls received on two or more lines simultaneously Your screen can display the caller ID information for only one call at a time, but you can switch between the k k o information for two or more ringing lines by pressing <...

  • Page 81: Display Screen Messages

    974CIB_06 4/7/06 3:33 PM Display screen messages Display: PRIVATE NAME PRIVATE NUMBER UNKNOWN NAME UNKNOWN NUMBER OUT OF AREA Page 78 Means: The other party is blocking name information. The other party is blocking telephone number information. Your phone company is unable to receive information about this caller’s name.

  • Page 82: Message Waiting And New Call Light

    974CIB_06 4/7/06 3:33 PM Message waiting and NEW CALL light This light stays on when you have received call information but have not yet reviewed it. If you subscribe to a voice mail service, this light flashes when you have unretrieved messages waiting.
  • Page 83 974CIB_06 4/7/06 3:33 PM Call history continued from page 79 Review records in call history 10:27AM JOHN SMITH 5550123 CL#00 See Display screen messages on page 78 for information about other possible messages. Page 80 1. Press C. The screen displays the numbers of total calls and new calls in call history: 2.

  • Page 84: Remove Calls From Call History

    974CIB_06 4/7/06 3:33 PM Remove calls from call history Remove a specific call record from call history Remove all calls from call history i i i Page 81 1. Locate the call record you wish to delete following the instructions under Review records in call history on page 80.

  • Page 85: Dial A Number From Call History

    974CIB_06 4/7/06 3:33 PM Dial a number from call history As you review call history records, you can dial a displayed phone number. i i i Dial options You can change the format of a number in call history before you dial. k k o Page 82 1.

  • Page 86: Save A Name And Number From Call History To The Directory

    974CIB_06 4/7/06 3:33 PM Save a name and number from call history to the directory Page 83 1. Locate the call history record number you wish to save (see Review records in call history on page 80). The screen display is similar to: NOTE: If a call history record does not include a phone number, it cannot be saved to the directory.

  • Page 87: Save A Number From Call History To A One Touch Location

    974CIB_06 4/7/06 3:33 PM Save a number from call history to a one touch location Page 84 1. Locate the call history record you wish to save (see Review records in call history on page 80). The screen display is similar to: NOTE: If a call history record does not include a phone number, it cannot be saved to the directory.

  • Page 88: Adding A Fax Machine

    974CIB_06 4/7/06 3:33 PM Adding a fax machine NOTE: Do not connect a fax machine to line 1. Doing so will interrupt the telephone’s intercom data channel. You may wish to use a fax machine with your phone. Choose line 2, 3 or 4 for the fax machine, and connect it according to the manufacturer’s instructions for installation and use.

  • Page 89: General Product Care

    974CIB_06 4/7/06 3:33 PM General product care To keep your phone working and looking good, follow these guidelines: • Avoid putting it near heating appliances and devices that generate electrical noise (for example, motors or fluorescent lamps). • DO NOT expose it to direct sunlight or moisture. •...

  • Page 90: Technical Specifications

    974CIB_06 4/7/06 3:33 PM Technical specifications Technical specifications Power adapter Battery Intercom signal frequency Page 87 0.3B Input: AC 120V, 60Hz Output: DC 12V, 500mA One 9V alkaline battery required Data 455 KHz...

  • Page 91: In Case Of Difficulty

    . Have the serial number, found on the www.telephones.att.com Solution • This 974 telephone is not compatible with any 843, 853, 854, 874, or 954 telephones you may have previously installed. Solution • Make sure all plugs are connected properly.
  • Page 92 974CIB_06 4/7/06 3:33 PM Telephone operation Problem A repeating short ring (error ring) sounds at all extensions when you assign an extension number to your phone. Problem Intercom paging signal not received. Problem Cannot join a conversation in progress. Problem Error tone (fast busy signal) heard when making a...
  • Page 93 974CIB_06 4/7/06 3:33 PM Telephone operation Problem LINE lights remain on when no line is connected. Problem Tone signals do not activate a remote device. Page 90 Solution • Make sure the phone is programmed for that line to be absent. (See Turn line usage on or off for each line on page 31.) •...
  • Page 94 974CIB_06 4/7/06 3:33 PM Telephone operation Problem Operation during a power failure. Problem The screen displays Powerfail. Problem Display screen is blank. Problem Intercom, hold, line privacy or other advanced features do not work properly. Caller ID operation Problem No caller ID information while on a call.
  • Page 95 974CIB_06 4/7/06 3:33 PM Caller ID operation Problem No caller ID information is received. Problem NEW CALL light flashes. Problem Screen displays Problem COVM line indicator remains on. Page 92 Solution Caller ID information is transmitted by the telephone company between the first and second rings.

  • Page 96: Expanding The Phone System

    Expanding the phone system Maximum number of units allowed to be connected in the phone system 1. With the use of ONLY 984, 974 and 945 telephones in a system, this combination allows a maximum number of 16 units to be connected in the system.
  • Page 97 974CIB_06 4/7/06 3:33 PM There are 12 line group numbers to select, 1-4. Refer to the table below for the various line-group combination which results from using 16 units and 7 telephone lines. TL 1 TL 2 TL 3 TL 4 TL 5 TL 6 TL 7 ✔...

  • Page 98: Private Lines

    974CIB_06 4/7/06 3:33 PM Private lines This feature allows you to set a private line (direct line) to the Line 4 jack of each unit. In this case, all 16 units can have their own private lines, and the connection of 16 units together adds up to a total of 19 telephone lines. The chart below shows an example of how 16 extension are connected to add up to 19 telephone lines.

  • Page 99: Centrex Operation

    Console operation Once another system phone has enabled its delayed ring, the console phone will receive those calls. All the 974 features work in the same manner as described in this manual. The console phone can pick up other Centrex lines through Centrex switching.

  • Page 100: Set Ring Delay Duration

    974CIB_06 4/7/06 3:33 PM Set ring delay duration This feature allows other system telephones’ calls to ring at the console phone. After a specified ring delay, the calls will ring at the console phone. (See Set the Centrex console delayed ring time on page 42.) Answer a delayed ring The console phone rings and the screen displays the extension number of the intercom sending the delayed ring.

  • Page 101: Index

    974CIB_06 4/7/06 3:33 PM Index + 6, 20, 22, 48, 60 - 6, 20, 22, 48, 60 x 20, 60 < 6, 20, 22, 60 > 6, 20, 22, 60 () 20 A double beep sounds every 30 Seconds 49, 89 A repeating short ring (error ring) sounds at all extensions 89 AM/PM 30...
  • Page 102 974CIB_06 4/7/06 3:33 PM COVM 5, 79 COVM indicator 8, 36–37, 92 COVM ON/OFF 35–36 COVM RESET 36–37 CSL delay ring 9, 21 Date 7, 21, 30, 76, 80 Day of the month 30 Day of the week 30 Default mode 7–8, 43–45 Default settings 9, 40 Delay ring 7, 21, 26–27 Delayed ring 27, 96, 97...
  • Page 103 974CIB_06 4/7/06 3:33 PM Français 22, 42 Hands-free 1, 28, 44, 71 Handset 2, 6, 8, 11, 14-16, 18, 33, 43, 45, 47-50, 53, 59, 67, 69-72, Handset cord 2, 14, 16, 88 Handset tab 16 Headset 8, 11, 33, 43–45, 47–48, 50, 53–54, 59, 66, 70-72, 82, 88, h 6, 8, 44, 48, 59, 71–73 Headset jack 1, 44...
  • Page 104 974CIB_06 4/7/06 3:33 PM Menu item 20 Menu operation 20, 52 Message waiting light 79 Microfilters 4 Minute 30 Month 30 Multi-phone system 6 Mute 50, 54 M 50, 72 MUTE light 50, 72 Navigation buttons 6, 20, 60 NEW CALL light 79 Non-system phone 46, 88 One touch 11, 21, 23, 40, 57–58, One touch (EXT) buttons 7...
  • Page 105 974CIB_06 4/7/06 3:33 PM Ringer type 7, 21, 26 Ringer volume 47, 88 Room monitor 28, 74 Screen backlight 35 Screen display 8, 11, 20, 22–42, 46, 52–53, 57-58, 60–61, 65–66, 69–70, 72–74, 76, 81–84 Screen displays POWERFAIL 91 Scroll button 22 Scroll rate 8, 21, 34 Single-phone page 67, 72 Speaker 68, 74...
  • Page 106 974CIB_06 4/7/06 3:33 PM Page 103 In case of difficulty, visit our service center at www.telephones.att.com 1 (800) 222–3111. or call © 2006 Advanced American Telephones. All Rights reserved. AT&T and the Globe Design are trademarks of AT&T Corp., licensed to Advanced American Telephones.

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89-0413-00 - at&t 974 small business system speakerphone

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