Motorola SURFboard SB4100 User Manual page 25

The Problem
Cannot receive or send data
Cannot view User Guide
CD Video
R
Introduction Before You Begin Installation Operation Basic Configuration
Possible Solution
•
Check that your TV is working if you have cable and you have a clear TV picture.
If you are not receiving your regular TV channels, your data service will not function.
•
Check the coaxial cable at the modem and wall outlet, and hand-tighten if necessary.
•
Check the IP address (follow the steps in Verifying Your IP Address); call your
service provider if you need an IP address.
•
Check the USB or Ethernet cable at the modem and your computer.
•
Press the Standby button to reconnect Internet Service.
•
Check that Acrobat Reader 4.0 is installed and selected.
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Troubleshooting
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